User Experience and Accessibility: An Analysis of County Web
Portals Journal of usability studies (Vol. 9, Issue 1, November
2013 pp. 25-41) How to audit web portal accessibility Intoit
articles (17, 14 -19) Portals Its all about the User Experience
Jeanne Friedman, New Tilt Inc.
User Experience and Accessibility: An Analysis of County Web
PortalsJournal of usability studies (Vol. 9, Issue 1, November 2013
pp. 25-41)
How to audit web portal accessibilityIntoit articles (17, 14
-19)Portals Its all about the User ExperienceJeanne Friedman, New
Tilt Inc.
D4UFaisal ImranMS(IS&T)Quaid-i-Azam university
Islamabad2
Website usability reinforces trust in e-governmente-government
are facing issues in usability and accessibilityThis study applies
usability heuristics and automated analyses to assess accessibility
and usabilityTo assess usability, 14-point usability heuristic
appliedTo assess accessibility, Wide Web Consortiums (W3C) HTML
validator appliedMobile support also examinedUser Experience and
Accessibility: An Analysis of County Web PortalsIntroduction
E-government web portal provide single point service to citizens
Web-based government services open the door for using a
customer-oriented approach to focus on end-user concerns and needs
to both engage and empower citizensThese portals should be
accessible and usable by citizen and support mobile driven
readiness
User Experience and Accessibility: An Analysis of County Web
PortalsE-government Portal
Website user experience focuses on site usability and readiness
to embrace and adapt to new communication technologies such as
mobile devices.Website should provide easiness to user to perform
task
User Experience and Accessibility: An Analysis of County Web
Portals Usability in e-Government
Users expect and have a right to accessible contentAccessibility
is making information accessible for users with disabilitiesThis
study uses WAVE, a free automated tool for evaluating site
accessibility that has been used as an indicator of web page
accessibility in a range of studies.User Experience and
Accessibility: An Analysis of County Web Portals Accessibility in
e-Government
For Positive user experience, provides the way user prefer to
use the websiteSeparate style sheet should be used to provide
portal accessibilityLack of mobile access discourages the user
accessibility
User Experience and Accessibility: An Analysis of County Web
Portals Mobile Devices and the Digital Divide
Portal adoption Higher numbers of residents might require more
coordinated websites to have a better user experience finding the
resources they need in a complex local government.(Google search
for the county name and Alabama, and examined the first 30
results)Usability User should able to locate the information easily
(14 usability standards apply to measure this)Best coding practices
Accessibility standards, valid HTML, and the use of external style
sheets (WAVE and W3c tool used to measure this)New communication
technologies The widespread adoption of mobile Internet access by
the general population is still relatively recent (Examined HTML
Code)
User Experience and Accessibility: An Analysis of County Web
Portals Areas
List of county web portal is compiled addresses for the 67
Alabama countiesIdentified websites that serve as portals, only 39
Portal Identified, 1 Portal is not workingConducted a heuristic
evaluation of the usability of each homepageAn automated evaluation
of best coding practices is conductedcode of CSS for mobile devices
examined
User Experience and Accessibility: An Analysis of County Web
Portals Study Design
Each county portal homepages accessibility using the WAVE online
accessibility toolCompliance with World Wide Web Consortium (W3C)
coding standards by submitting each county homepage to the W3Cs
HTML validation toolCategorized data into four primary areas: the
adoption of portals, usability, best coding practices, and the
adoption of new communication technology
User Experience and Accessibility: An Analysis of County Web
Portals Study Design
Total portal 39, one portal not workingOut of 38 portals 58.2%
have adopted web portals for e-government (Portal Adaptation)81.6%
portals used text links, 81.2% use navigation, and 39.5% change
color after visit. On average, sites met between 10 and 11 of the
14 tested usability criteria(Usability)Only 10.8% had no validation
errors (coding practices)Only 15.8% being prepared for support new
communication technology (new communication technology)
User Experience and Accessibility: An Analysis of County Web
PortalsResults
Developers need to go beyond standards to make sites universally
usableExamining the adoption and use of style sheets for mobile
devices
User Experience and Accessibility: An Analysis of County Web
PortalsRecommendations
Thanks
