Highlights of Salesforce Spring 15,

Best Features from Salesforce Spring’15 Release Notes

What is Salesforce Spring’15 ?

@MirketaIncmirketa-inc-MirketaInc

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Highlights of Salesforce Spring’15, Best Features- Mirketa

Contents

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Highlights of Salesforce Spring’15, Best Features- Mirketa

INTRODUCTION

Welcome Spring’15. With new Spring’15,

Salesforce has tried to integrate morefunctionalities to ensure maximum customersatisfaction. With all new features you cangain powerful insights about your businessand instantly take actions so that you canconnect with your employees and customerlike never before. As shared by Salesforce wehave now at least 255 new features inSpring’15 in the release notes. But what dothey mean to you ,as a Salesforce Admin, anAnalyst or a Developer?

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We would help you solve the mystery ofSpring’15 .We went through all of them,to bring you the best of ,what matters toyou the most. This researched &compiled eBook shall help you stay up todate with most important features ofSales Cloud, Service Cloud, MarketingCloud, Analytic Cloud and CommunityCloud & Salesforce1 for you by TeamMirketa.

Highlights of Salesforce Spring’15, Best Features- Mirketa4

Sales Cloud

Sales Path to help your reps sell more

The new sales path helps sales rep to advance aprospect through deal stages in sales cycle by guidingthem and recommending sales engagement tools. Anychange to company methodology is automaticallyfactored in sales path so both new and old reps canfocus on selling. At each stage of opportunity you cansee key fields as well as any tips and relevant steps thathelp you to push the deal along.

Power of Outlook in Salesforce

Spring’15 brings you the long awaited Microsoft andSalesforce integration. Salesforce Email connect bringsthe power of outlook to WAP users. Salesforce data likecontact, account, and opportunity directly into contactsof Email in outlook, where they matter most.

Improved Notes (Beta)

This feature optimizes the note keeping experiencefor sales. Your team can quickly take the notes onthe go and with one swift swipe you can turn thatnote into a task.

Flexible Forecast Adjustments

Salesforce now deliver even more flexible forecastingoptions for sales team. With flexible forecastadjustments sales rep can now have power to adjusttheir own forecast in pipeline or contributionwithout changing the underlying opportunity value.

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Smart and simple console for service- Less Click- Work FasterSpring’15 comes up with even more features to help agents to bemore productive. New features like key board shortcut help, agent toexpand and collapse side bar components and even zoom into the tabthey are working to maximize screen real state. The idea is to reduceclick and save time.

Social customer service starter packSocial Customer Service is the next-generation integration betweenRadian6 and the Salesforce Service Cloud. Customer service agentscan engage with their customers by responding to cases created fromleading social networks like Twitter and Facebook. SalesforceAdministrators can customize how the inbound social content isprocessed using an Apex class and they can configure who in theirorganization has permission to respond by using social accounts.

Prebuild responses- MacrosAgents can now leverage prebuildresponses to perform multiple action inone click saving time.

Question to CaseThis feature provides enhanced servicecommunity template. Now any agent cancreate a case from any question incommunity to ensure that every questiongets right answer.

Continuous data connectThis gives companies an additionallevel of availability by allowing themto keep a critical subset of their datasynchronization between twoSalesforce instances.

Service Cloud

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Marketing Cloud

New listening and analytics for Social StudioSpring’15 comes with abilities to contact marketingand engagement all within a single application. Socialstudio extends social data across customer successplatform. For example Marketers can run social mediacampaign engaging with customer to drive marketingdecision, service team can delight customer withsocial media.

Journey builder mobile activities for customer delight

Marketers can now connect with customer with any device forpersonalized one to one customer journey. With Spring’15 release,journey builder user can easily plan, personalize and optimize customerinteraction with SMS messages, send mobile alerts, deals or discountsand increase app usage.

Drag & Drop for email via content builder

When you need to create emails that run beautifullyacross all devices, this can be done with contentbuilder simple drag and drop tool, an ability to createand edit content.Content canvas

This feature gives users a single place to managecontact across the entire marketing cloud. Withrobust API contact canvas connects to existingcontact management systems to create dynamicpersonalized communication.

Email campaign member status in Sales CloudIntegration between marketing and sales cloud is toppriority. To build a single view of subscriber, contactor lead marketers can now define and map tosubscribe data at the campaign level in sales cloud.

Highlights of Salesforce Spring’15, Best Features- Mirketa

Analytics Cloud

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Every OneWhether you are a business analyst,developer it enables you to access any dataand get answer to any question and actimmediately. Now any one can create accessand share insights and let the data tell thestory.

Wave Platform

The all new wave platform is native to thecloud and makes integration with yourSalesforce data as well as any other datasource simple and seamless.

MobileInsights are not and should not berestricted to desktop. With mobile firstanalytics cloud explore all types of datafrom your mobile device no matter whereyou are, collaborate and share insightswith colleague and know your customerlike never before.

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Community Cloud

Advanced community management console

With this new feature community manager cannow manage and monitor their community withmore control than ever before.

New community builder and template

The new self-service template now featuresthe built in leader boards. So you can reallyincrease participation in community byranking members and connect like neverbefore.

Instant feed actions

Managers can now create custom action tosupport any process in the community, right inthe field so that the customer can quickly submitsupport cases and partners can be trained onnew products.

Salesforce recovery in Chatter groupsChatter has always had integration withbusiness data, the key components, andSpring’15 extend those components byincorporating Salesforce records in thechatter group.

Files connect for One Drive

Anyone can now make their Microsoft OneDrive files social and mobile by integratingthem into Salesforce using Salesforce fileconnect

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Salesforce1 Platform

Lighting Process builder

Anyone can build enterprise workflowsand visually automate complex businessprocess just in a click. Lighting builderenables companies to move andcollaborate than ever before.

Lighting connect

Admin can now easily connect any external data source toSalesforce in minutes. By connecting external data sourceto Salesforce admin can now access backend data in realtime

Event Monitoring

Admins can gain complete visibility into securityperformance and usage of Salesforce. Event monitoringgives customer’s detailed performance, security and usagedata.

AppExchange Store Builder

With this feature you can build a customizable app store todistribute apps on any device to partners, customers andemployees across orgs.

Identity for customers

With this you can deliver seamless customer experienceacross all apps and devices. It helps company to turn everyinteraction into opportunity to grow your business.

Highlights of Salesforce Spring’15, Best Features- Mirketa

Conclusion

Once you have gone through all the above mentioned

features you might be thinking which one is useful foryour organization and which is not. Of Course thesefeatures are amazing and new but choosing the rightfeature is the key. As ‘one size doesn’t fit all’ ,thusmaking the right choice is the first step for success.

We at Mirketa help the organization chose the best ofthe features with least of your efforts to inline with youbusiness process in a hassle free environment asSalesforce takes the leap with spring’15.

We are a California based business and IT consulting firmfounded in 2003. Our head office is located in Dublin, CA,and our Global Delivery Centre is located in Noida, India.Over the last eleven years we have managed over threehundred solution engagements where we helped ourclients transform their businesses through better analytics,organizational process changes, and cloud CRM solutions.We have worked with companies of all sizes and types,including Start-Ups, Fortune 100, and governmentagencies. Over 80% of our business comes from ourexisting customers.

About Mirketa

@MirketaIncmirketa-inc-MirketaInc

www.mirketa.com .All Rights Reserved

Mirketa Inc | Think. Build. Transform

Direct: 855-MIRKETA| sales@mirketa.com

Highlights of Salesforce Spring’15, Best Features- Mirketa

Disclaimer

• This eBook and any attachments may contain confidential and proprietary information of Mirketa Inc. and is for the sole use of the intended recipient for the stated purpose. If you are not the intended recipient, you may not use, copy, distribute or disclose to anyone the message or any information contained in the communication.

• Logo Credits: Salesforce.com

• For Complete Salesforce Spring’15 release notes please Click Here

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