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PRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
REDPILL LINPROUsing Varnish to Boost Value Creation PRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
About Redpill LinproEstablished in 2003 150+ employees 20 MEUR revenue (2014)Leading provider of professional Open Source services and products in the Nordic regionOffices in Stockholm, Oslo, Copenhagen, Gothenburg and Karlstad
PRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
Two Business cases on Varnish
SJ (Swedish Railway)
JULA (Home Depot “look alike”)
A Varnish Cloud Service
Redpill Linpro & VarnishPRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
JULASwedish “Home Depot”
Established in 1979
A mail order business from start
Actually closed mail order andinternet shops in 2011, only focusingon retail stores
PRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
JULAChallenge...
Christmas shopping..
And a brand new web site..
And a XX MEUR Christmas campaign(including the new website)starting...in two weeks..
PRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
JULAThe supplier of the new web site hadtried to add...
Server after server after server afterserver (in Ukraine), without anysignificant effect
A first, brief, work shop showedmultiple problems
In architecture
In design
And elsewhere
It was obvious that the deadline forfixing the problem was the Christmascampaign launch
So “good enough” to launch was the goal
PRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
JULAWe decided that installing Varnish Pluson site would take to much time since wewhere “not in control” of the data centre
Decision was made to use “Managed
Varnish Plus” as a cloud service
From 10 servers to 4 in a week. Justcaching images/css/js was enough to cut1 server.
Less load on customers IT. “Backend”not exposed to Internet. Filtered http-traffic from Varnish
No need for a dedicated load balancer(reduced cost), Varnish handles it.
PRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
JULAThe result...
Within a week the new web site (withChristmas campaign) was up andrunning
No downtime at all
Jula is still running Managed VarnishPlus
PRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
Swedish municipality
«crisis web service»
290 municipalities in Sweden
From 5,000 to 1.2 M citizens
A number of incidents the past yearshave shown weakness in informationmanagement during crisis
The most recent one...PRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
Swedish municipality«crisis web service»
The biggest wildfire in Sweden in manyyears took place in the summer of 2014
Within minutes the website for the city ofNorberg broke down
Lucky enough there was a crisis plan inplace if this would occur
The County “Crisis” web site
PRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
Swedish municipality«crisis web service»
But it broke down...
So they started using Facebook in bothNorberg and the county to get relevantinformation out
PRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
Swedish municipality«crisis web service»
A Managed Varnish Plus
Designed to take the load in case ofcrisis
Can also handle a crisis when the actualdata centre is knocked out
Simple DDoS protection
Simple “health dashboard”
Delivered as a cloud service
PRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
Do not have to be adisaster event PRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
SJ (Swedish Railway)
Historically owned by the state, today acompany exposed to competition
“Only” responsible for the actual train-traffic (not the local commuting traffic)
Infrastructure still under governmentalcontrol
5,000 employees
85,000 passengers per day
75,000 tickets sold through the site perday
160 train stations
Revenue 900 MEUR
PRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
SJ (Swedish Railway)
The challenge....?
SNOW!!!PRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
SJ (Swedish Railway)
At least once a year there is a chaos dueto heavy snow weather
It affects both the infrastructure and thetrains.
Delays are caused:
70% due to infrastructure
30% due to trains (SJ)
But the customer bad-will almost only
hits SJ!
PRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
SJ (Swedish Railway),2011...
Well, how do the customers behave?
PRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
SJ (Swedish Railway)
Effect?
Thousands and thousands arriving at thetrain stations trying to find out if theirdeparture is on time..
Cost in 2011 >30 MEUR
PRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
SJ (Swedish Railway)
SJ launched a new strategy forinformation
Accessible web
Relevant information on social media
In 2011 SJ installed Varnish Plus to copewith the peak traffic.
Consists of
Caching of all parts except“booking flow”
Grace mode and back-end fail-overfor service uptime
Dynamic compression of webcontent and APIs
PRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
SJ (Swedish Railway)
Since then...
Zero downtime on the “TrafficInformation” site
Awarded “First Place in CategoryTransport” in a national survey regardingpublic communication in the transportsector 2012
SJ 20% of votes
SAS 14% of votes
SL 9% of votes
DHL 8% of votes
Norwegian 7% of votesPRODUCTS • CONSULTING • APPLICATION MANAGEMENT • IT OPERATIONS • SUPPORT •
TRAINING
Questions?Vem är du? (RL, BOD Varnsih CEO)Bakgrund RLBakgrund LinproBuer in 2010?
Call from Operations ManagerNot slept in 48 hCall from marketing managerSpent 2 weeks on trying to get it right.Launch in Poland was closed downSweden and norway where the big markets
Panic....
Within 10 minutes from the scale of the wildfire wasannounced in media the website broke down
Afterwards they found out that one of the main resonswas volontueers who wanted to join the firefighets
People wanted to know if they ore their relativessholud evacuate
Other authorities wanted informationThe Mayor of started the Facebook site hereself!
Hottest sommer in years
You do not want to be in the watertank of a fierfigherplane dropped 1000 ft over a wildfire
Designed for Storuman 5000 citizens to Stockholm
Designed so that “anyone” can use and manage it.The taffic information site broke down 2009, 2010,and 2011