One Intranet: ING’s journey to #unite Intranet Congres

Dan Florescu, One Intranet Product OwnerUtrecht, 23rd March 2017

For: local intranet project team/Corp Comms

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ING organisation at a glance

• Global financial services company

• Head office in Amsterdam• Over 52,000 employees;• 36 million+ customers;• 40+ countries;

Our starting point was an intranet landscape with …

• 150+ local intranets• Local autonomy and governance;• Separate social platform (Buzz);• Inconsistent branding and

navigation;• Variation in platforms/CMS;• No mobile access…• Unsatisfactory user experience

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Our main challenge: to build a One Intranet as a ‘one stop shop’

One Intranet is a one-stop-shop where you will find information relevant for your day to day work, that will help you understand

how you can contribute to achieving the

strategy, and that will help you feel part

of ING.

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Background: In 2013/2014 ING was organised in a model where its business units were in charge of managing their local intranets.

Challenge: How to build a global intranet, relevant for all employees, while making the shift from local steering to central steering?

Challenge #1: Cross-border collaboration

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Lesson learned # 1 Quality will win you most supporters

End user feedbackCombining

requirements

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Lesson learned #2: Invest in Stakeholder Management

25 business

unitsSuppliers located in

Netherlands and India

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Lesson learned #3: Come up with a balanced governance

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Challenge #2: Requirements management

Prioritising 300

requirements

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Lesson learned # 4: Using Agile as a tool for prioritisation

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Minimum Viable Product

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We have adapted Agile to our own context

3 Product Owners

1 Chief Product Owner

Full mandate

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Agile has gained us with transparency and trust but has asked for a lot of effort

The ‘final’ product

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Personalised content based on your role in the organisation

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… and on your personal preferences

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Local and global content combined on every single page

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Integrated social & collaboration

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Next steps

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Questions ?

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dan.florescu@ing.com https://www.linkedin.com/in/florescu/https://www.slideshare.net/ing

Let’s get in touch