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Keyade proposes using the display URL as a means of communicating the source market within the ad. So for example, the URL displayed in Mexico, which previously would have been shown as www.airfrance.com.mx, would become mexico.airfrance.com.mx. Keyade conducted a trial run to assess the impact of the new display URL on ad performance. For one month, two identical ads (other than the display URL) were published in equal measure. The test was carried out in four Central and South American countries: Mexico, Colombia, Chile, and Argentina. USING DISPLAY URL THE DEVICE In South American countries, many sites use a .com derivative domain, such as .com.mx for Mexico, .com.ar for Argentina, etc. As a European airline, Air France would like to reassure web users from South America by improving the way it communicates the source market within its ads. While Google's rules are quite strict when it comes to the ad itself (brand protection, the use of special characters, number of characters, etc.), the same does not hold true of the display URL. The display URL appears in the ad to clearly show web users which page they will be redirected to should they click on the link. This is different than the destination URL, which corresponds to the exact Internet address of the page to which a user is redirected upon clicking. While the destination URL and the display URL don't necessarily have to be identical, they should however contain the same domain name. REASSURE WEB USERS ON SOURCE MARKET BACKGROUND AIR FRANCE TESTS THE IMPACT OF THE DISPLAY URL IN ITS GOOGLE ADS July 2014

[KEYADE CASE STUDY] Air France tests the impact of the display URL in its Google ads

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BACKGROUND: Reassure web users on source market THE DEVICE: Using display URL THE RESULTS: Better click-through-rate and conversion results with the new ads

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Keyade proposes using the display URL as a means of communicating the source market within the ad. So for example, the URL displayed in Mexico, which previously would have been shown as www.airfrance.com.mx, would become mexico.airfrance.com.mx.

Keyade conducted a trial run to assess the impact of the new display URL on ad performance. For one month, two identical ads (other than the display URL) were published in equal measure. The test was carried out in four Central and South American countries: Mexico, Colombia, Chile, and Argentina.

USING DISPLAY URL

THE DEVICE

In South American countries, many sites use a .com derivative domain, such as .com.mx for Mexico, .com.ar for Argentina, etc. As a European airline, Air France would like to reassure web users from South America by improving the way it communicates the source market within its ads.

While Google's rules are quite strict when it comes to the ad itself (brand protection, the use of special characters, number of characters, etc.), the same does not hold true of the display URL.

The display URL appears in the ad to clearly show web users which page they will be redirected to should they click on the link. This is different than the destination URL, which corresponds to the exact Internet address of the page to which a user is redirected upon clicking. While the destination URL and the display URL don't necessarily have to be identical, they should however contain the same domain name.

REASSURE WEB USERS ON SOURCE MARKET

BACKGROUND

AIR FRANCE TESTS THE IMPACT OF THE DISPLAY URL IN ITS GOOGLE ADS

July 2014

"The display URL trial proposed by Keyade resulted in incremental improvements in traffic and sales in South

America. We are pleased with Keyade's initiative, which demonstrates once more that good performance comes from

paying attention to detail."

Head of SearchNathalie Feyte

Air France is the second largest airline in Europe, with 75.8 million passengers in 2013. The airline serves 253 destinations in 105 countries. With a turnover of 25.5 billion euros in 2011, it is one of the leading French companies on the internet.

The results clearly highlighted the added value of using the display URL. On average across all the countries tested, the click-through rate on new ads was 35% higher than the old ads, with a positive impact on the CPC rate, which decreased by an average of 23%. As for the conversion rate, the number of reservations and revenue more than doubled, on average, during the trial period. Air France confirmed the positive impact of the new display URL on the behavior of web users.

Keyade carried out similar tests with other advertisers under different circumstances (promoting a new brand, defensive competitive strategy, etc.) with equally positive results.

+35% CLICK-THROUGH RATE ON ADSWITH THE NEW DISPLAY URL

BETTER CLICK-THROUGH-RATE AND CONVERSION RESULTS WITH THE NEW ADS

THE RESULTS

AIR FRANCE TESTS THE IMPACT OF THE DISPLAY URL IN ITS GOOGLE ADS

Keyade is an independent company specializing in performance-based online media acquisition (Keyade Agency), and its conversion using dedicated technologies and services (Madmetrics). Launched in 2006, Keyade now operates in over 80 countries from its offices in Paris, France, and Dubai, UAE. Its client portfolio includes OLX, Meetic/Match.com, Air France, Jumeirah, Redoute and Voyages-SNCF.In 2011 Keyade received capital investments from entrepreneurs Marc Simoncini (Meetic, iFrance) through his Jaïna fund, and Fabrice Grinda (Zingy, OLX).

Headquarters: Keyade, 8 rue du Sentier, 75002 Paris, FranceSimplified joint-stock company (SAS) with a capital of 49,481 Euros, registered with the Trade and Commerce Register of Paris under number B 490 339 207—CNIL (National Commission for Information Technology and Privacy) no. 1244457

www.keyade.com / [email protected] / +33 (0) 1.44.79.38.13