#ITINTHEPARK #IT500PANEL

What is the future of the IT department?

There are a lot buzzwords

around ITSM right now.

Which ones are you looking at

or actively embracing?

From a technology perspective

what areas are you looking

at to improve your

service delivery?

FormalCSI plan

To what degree have you

adopted cloud services?

11%

30%

18%

11%

9%

13%

8%OUR SERVICE DESK IS CLOUD BASED

WE HAVE OFFICE 365

WE HAVE LOTS OF CLOUD AND SAASBASED APPLICATIONS

WE HAVE CLOUD BASED SERVICES VISMSPs AND OUTSOURCERS

WE HAVE IAAS AND/OR PAAS

WE HAVE ELEMENTS OF SHADOW IT

WE HAVE A STRUCTUREDMETHODOLOGY GOVERNING CLOUDSERVICES

Structuredgovernance

Reports say that 40% of people

No longer use the service desk

as first point of contact, preferring

peer to peer or internet help.

What is your reaction to this?

There is a lot of talk around

methods of working and

mindsets that can help you

improve service delivery.

What are you looking at

or actively using?

METHODS OF WORKING AND MINDSETS

Which skills/competencies

do you think are important

for ITSM staff today?

Formalframework

Prize for the best two questions

Thanks for coming!

Drinks reception

#ITINTHEPARK #IT500PANEL