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YOUR FIRST LOOK AT SPOK MOBILE® 4.1
AGENDA
• Why Spok Mobile?
• Key Functionality
• What’s New in 4.1
– Features
– Integrations
–Mobile API
• Questions
WHY SPOK MOBILE?
THE MOBILE HEALTHCARE PROVIDER
From admit consultations to delivering
critical test results, patient safety and satisfaction depend on effective communication among clinicians
THE CHALLENGE
Making provider connections fast and efficient
THE PROVIDER PERSPECTIVE
O'Malley AS, Reschovsky JD. Referral and consultation communication between primary care and specialist physicians: finding common ground. Arch Intern Med. 2011;171(1):56-65.
“Physicians who did not receive timely communication regarding referrals and consultations were more likely to report that their ability to provide high-quality care was threatened.”
— Ann S. O’Malley, MD, MPH
IMPORTANT CONSIDERATIONS
Even today, with smartphones, tablets, and other mobile devices, clinicians are not always easy to reach
• Can staff quickly find contact information for the providers they need to consult with?
• Is the contact information current?
• Are on-call schedules kept up-to-date and accessible?
EMPOWERING MOBILE PROVIDERS: STREAMLINING COMMUNICATIONS WITH SPOK
Give staff web access to the full employee directory
Access on-call schedules
Facilitate easy, secure messaging to individuals or groups
Reach the right person on the right device
WHAT’S MISSING WITH STANDARD TEXTING
• Staff directory integration
• Prioritization of critical messages
• Separation of patient and personal
• Audit trails and escalations
• Security for electronic protected health information (ePHI)
KEY FUNCTIONALITY: SPOK MOBILE
WHAT DIFFERENTIATES SPOK MOBILE?
Efficiency
• Full integration with the hospital directory & on-call schedules
– Fast, accurate connections to other staff
• Separate inbox
– Prioritizes critical messages
– Keeps work separate from personal
• Status settings
• Integrated information indicators
• Integrated with wireless paging # and email address
WHAT DIFFERENTIATES SPOK MOBILE?
Technical differentiators
• Option for premise or hosted in cloud
• Device diversity
– Smartphones, tablets, desktop / laptop
• Escalations for unanswered messages
• Programmable templates
• Receive alarms and alerts from nurse call, patient monitors, Lab, Radiology and EMR systems
SIMPLICITY – APPEALING TO BUSY CLINICIANS
• Easy to register by email
• Mobile app and directory authentication
• Intuitive
WORKFLOW IMPROVEMENTS WITH SPOK MOBILE
Providers need ability to respond to a message in way most appropriate for their workflow: text reply, image, call-back
Sending notifications directly to providers’ mobile devices helps staff rapidly triage critical patient conditions
TWO-WAY MESSAGING:
ALARM FATIGUE:
WORKFLOW IMPROVEMENTS WITH SPOK MOBILE
Message recipients can accept a message or indicate they are busy. If provider is unavailable or does not acknowledge, Spok Mobile can escalate to next-available provider.
Spok Mobile keeps a full audit trail of messages and allows orgs to run reports on the timing of message delivery and acknowledgments from each device
ESCALATIONS:
AUDIT TRAILS:
WHAT’S NEW IN SPOK MOBILE 4.1
OVERVIEW OF NEW FEATURES
• Text size control• Profile picture display control• Fingerprint ID access• Forward message• Copy/Paste message• New landscape mode layout• Ability to silence alert via volume
button Android• Android Wear notifications• Alerts on Android notification bar
• Mobile-to-mobile communication API
• Box• AirWatch• MobileIron• XenMobile
MOBILE APP INTEGRATIONS
SPOK MOBILE 4.1 INTEGRATIONS
THE SPOK MOBILE-TO-MOBILE COMMUNICATION API
• Users can select message recipients from Spok directory
• Content can be securely passed from third-party application to Spok Mobile
• Two-way secure communication between Spok Mobile app and third-party apps
• Information from messaging session can be passed back to third-party app
Allows third-party mobile apps to launch Spok Mobile for critical communications
SPOK MOBILE COMMUNICATION API
How it works: EMR use case
Nurse is working in EMR app and wants to message information about a patient with the care team
Nurse selects recipients from Spok directory within the EMR app
1 2 3
Nurse and care team message about patient needs
4
Nurse moves conversation content back to EMR through two-way API
MDM APP WRAPPING
• Integrations with MDM solutions:
• Allows organizations to enable additional security by helping IT departments:
– Control distribution of the app to their user base by pushing out via MDM app store
– Further control use of the app and content within the app
AirWatch MobileIron XenMobile
SPOK MOBILE BOX INTEGRATION
SPOK MOBILE 4.1 NEW FEATURES
SPOK MOBILE FONT SIZE SETTING
SPOK MOBILE PICTURE PROFILE SETTINGS
On Off
SPOK MOBILE ACCESS CODE FINGERPRINT ID
Android iOS
SPOK MOBILE COPY/PASTE-FORWARD SETTINGS
• Cannot paste copied text outside of app
• Forward message creates new message string
• Copy/Fwd from inbox sends entire message
• Copy/Fwd from message bubble sends text from bubble
Be there in five minutes
OK - will enter order.
Are you available for a consult?Dr. Susan Wilson
Dr. Jamie Warner
Eva Ortiz, RN, CEN
Hi Dr. O’Brien
Quick department meeting now
In the lounge if you are free
There will be Nurses Week treats
Be there in five minutes
Dr. Noah Scott
Dr. Noah Scott
SPOK MOBILE LANDSCAPE LAYOUT MODE (ANDROID)
SPOK MOBILE ANDROID NOTIFICATIONS
SPECTRALINK PIVOT DEVICE SUPPORT
• Added Spectralink PIVOT to list of supported devices
• PIVOT recently achieved Google Mobile Services certification, which allows PIVOT access to Google Cloud Messaging as well
• Spok Mobile leverages Google Cloud Messaging so it can be seamlessly paired with PIVOT
WEARABLE DEVICE SUPPORT
• Android™ Wear (All)
• Samsung Gear®• Samsung Gear
Live®
• Apple Watch™
UPGRADING TO 4.1
• Releasing to Google Play and App Store on June 2
• Update to mobile app only/no server component, so simply have to access device app store
LET’S GET IN TOUCH!
Learn more:
CASE STUDIES VIDEOS
We’d love to hear from you!