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ROLLING OUT A SECURE TEXTING APPLICATION
THE CHALLENGE: NEED FOR SECURE MESSAGING SOLUTIONS ON SMARTPHONES
Clinicians are more mobile than ever
and are demanding consolidated
messaging on their preferred
smartphone
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THE CHALLENGE: NEED FOR SECURE MESSAGING SOLUTIONS ON SMARTPHONES
How do we manage this?
IT teams want to meet clinicians’ requests
while ensuring security and reliability
HOSPITAL MOBILITY STRATEGIES
GOAL:Rein in the herd of mobile devices and bring order to the field
PRE-DEPLOYMENT ACTIVITIES
PRE-DEPLOYMENT
Determine if your organization has a mobility strategy and does it include an MDM solution
Define your users
Evaluate which applications/systems your users will need
Identify which devices are in use at your organization
Establish who will pay for devices and cellular/data plans
PRE-DEPLOYMENT
Maximize your coverage
Consider your disaster response procedure
Define success criteria
Roll out the product in your IT/Telecom department
Join a user group
INITIAL TRIAL
INITIAL TRIAL TO-DO LIST
Select trial users
End user training
Determine wireless access protocols
Build operational processes
Train message senders
Develop battery life best practices
ROLLOUT
MARKET YOUR MESSAGING OPTIONS
• Generate excitement around the solution with:–Emails
–Newsletters
–Posters
–Kickoff events
COMMUNICATE THE VALUE
• Highlight the benefits to clinicians: –Less time spent tracking down staff
–Confirming messages have been delivered
–Message anyone in the organization from a mobile device
–Security and traceability
ROLL OUT THE SECURE TEXTING APPLICATION
• Approach the roll-out like you would a pager change-out
• Schedule registration sessions
• Have IT support for Wi-Fi access
• Remind users what they need to bring to the registration session
• Staff appropriately for attendance
48
HOURS
Especially in the first
EXPECT QUESTIONS
MONITOR USAGE
• Are there certain areas where more communication would be beneficial?
• Can successes from one area of the organization be replicated in others?
• Are there workflows that can be further modified to promote adoption?
HOSPITAL MOBILITY STRATEGY TRENDS
• Mobility strategies have become the norm
• Security is a necessity
• Enable messaging to a variety of devices
• Deeper access to systems and workflows
• Mobile devices increase efficiency
HOW SPOK CAN HELP
GUIDANCE
• Provide best practice assistance with rolling out mobile solutions
• Tool kits for education and rollout
• Education on what mobile solutions mean to users
• Hands-on assistance with rolling out the mobile applications
LET’S GET IN TOUCH!
Learn more:
CASE STUDIES VIDEOS
We’d love to hear from you!
