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puneet kanodia
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Transforming Healthcare
with IT
Puneet KanodiaChief Operating Officer
Ricoh India Ltd.
Indian Healthcare is largely a “Sick-care” industry
characterized by high disease burden, serviced by an
inadequate and highly fragmented provider infrastructure,
catering to a population that has to spend from out of its
pocket for most of its healthcare needs
Current state…….
Key agenda
► What is the current state of IT in healthcare?
► Is e-Health an important enabler?
► Are we ready to adopt e-health?
► What are some of the areas where e-health can easily adopted?
► About Ricoh
Key agenda
► What is the current state of IT in healthcare?
► Is e-Health an important enabler?
► Are we ready to adopt e-health?
► What are some of the areas where e-health can easily adopted?
► About Ricoh
Current state of IT penetration in Healthcare 1 of 3
Our investment in IT is very low and utilization of IT for delivering “Quality” care; “Affordable” care, making care “Accessible” and improving performance
is even lower
Where are we investing?
Current state of IT penetration in Healthcare 2 of 3
What kind of infrastructure are we building?
World Class Infrastructure
OPD Queue management
Medical Record Department
Current state of IT penetration in Healthcare 3 of 3
What kind of kind of services are we providing using IT?
World Class Infrastructure
No GPRS system for ER serviceTrack PIZZA online
Are we quality councious when it comes to IT?
Using re-filled tonerControlling infection
Key agenda
► What is the current state of IT in healthcare?
► Is e-Health an important enabler?
► Are we ready to adopt e-health?
► What are some of the areas where e-health can easily adopted?
► About Ricoh
ICT can transform the overall health of our country
The use of Mobile and Wireless technologies to support the achievement of
health objectives has the potential to transform the face of health service
delivery across the Globe.
- World Health Organization (WHO)
Key agenda
► What is the current state of IT in healthcare?
► Is e-Health an important enabler?
► Are we ready to adopt e-health?
► What are some of the areas where e-health can easily adopted?
► About Ricoh
Technology can be easily adopted for delivering healthcare in India
► India has more than 900 Million mobile users
► 243 Million internet users, growing @ 28% CAGR*
► Increasing awareness and demand for services
*Internet And Mobile Association of India
Patients
► Healthcare providers are increasing recognizing IT as an
important tool for meeting their business objective
► Government (Central and State) is investing in Healthcare IT
► CIOs are increasing becoming part of strategy development
► Willingness to try new technology has increased tremendously
Providers
► Large corporates are venturing into Healthcare IT
► New age entrepreneurs, innovators, and start-ups are using
cutting edge technology to take healthcare to masses
Technology partners
Key agenda
► What is the current state of IT in healthcare?
► Is e-Health an important enabler?
► Are we ready to adopt e-health?
► What are some of the areas where e-health can create an impact?
► How can technology and healthcare - providers work together?
► About Ricoh
Some Areas where e-health can Play Vital Role
1.Increasing Health Awareness and Influencing Health Seeking
Behavior
2.Overcoming the Healthcare Infrastructure Inequality
3.Health Worker Skill building to Improve Quality of Care
4.Non–Communicable Disease Management
Creating Health Awareness and Influencing Behaviour
► Lack of awareness, and unhealthy practices
1
Current challengesCurrent
challenges
► Services to be built around awareness creation and bringing about behavioral changes across the geographies and economic strata
SolutionSolution
► Health Information Education Portals and Apps: Using applications such as mobile apps, social media, games to for awareness, education and information dissemination
► Connecting GPs, Pharmacists, Diagnostics and patients to reduce dropouts
► Health Call Centers: Health call centers would advice and guidance on health related issues
Some Products &
services
Some Products &
services
► Portals: Healthcare Magic, Nutrition Vista► HMRI – Counseling in AP – 15 mn calls p.a.► “Mera Doctor”, Mediphone by Airtel and Religare► Union Ministry of Health & Family Welfare – sending Mobile
alerts to expectant mothers for check-up, medicines others
Some providersSome
providers
Overcoming the Healthcare Infrastructure Gap
► 26% of hospitals are located in 7 metros, that have only 7% of India’s population. Today also people in remote areas have to travel more than 26 kms average to visit a hospital.
2
Current challengesCurrent
challenges
► Given the inequity in distribution of healthcare infrastructure, “Tele-Medicine” and “Tele Radiology/ Remote Diagnosis” can play a pivotal role
SolutionSolution
► Providing medical advice remotely using video and audio applications
► ISRO Telemedicine: Connects 362 PHCs with 60 hospitals across India
► mHealth Ventures, E health point, Mediangel, Pinkwhale
► E-ICU CritiNext, Provides tele-calling cards for consultation by a qualified medico
► Mediphone service, an initivate of Religare Technologies and Airtel for counseling and
consultation on Phone
► Providing diagnostic services to patients at remote locations► MphRx-Max, Arc Tele, eUNO R10 Mediline – Blackberry apps that send images to
doctors
► Narayan Hrudalaya – Remote ECGs
Some Products &
services
Some Products &
services
Building the Skill Set to Improve the Quality of the Services Delivered
Acute shortage of skilled work force“Only 1 in 65 qualified nurses in Amritsar interviewed were fit to be recruited” Nursing director of a leading chain.
3
Current ChallengesCurrent
Challenges
E-Learning solutions: Sharing content digitally – Videos, Tutorials, Presentations, Whitepapers – to transfer knowhow among staff and affiliated organizations
SolutionSolution
E-Learning courses for specific diseases (e.g. diabetes -- WebCME), Virtual Learning Environment, Videos with case history
E-Learning modules on specific topics for nurses (e.g. Indian nursing counsel led programs)
Leading Healthcare chain has created online modules for training its workforce on operational excellence
Apps that enables doctor to see their patient database, drugs Database
ASHA workers to be provided training through web
Products & services
Products & services
Non Communicable Disease Management
► Currently 12% of the population is suffering from chronic Cardiac, Diabetes and Respiratory disorders. This challenge is further highlighted by low and late detection of disease along with low treatment compliance
4
Current challengesCurrent
challenges
► Disease management solutions/ Remote monitoring
Includes features like disease monitoring including remote monitoring, counseling, feedback and disease analytics (complete care for a chronic patient)
SolutionSolution
► Cheenykum: Comprehensive solution - monitoring, advice, drug delivery for diabetes management
► Sugar clinic by Apollo, providing 24 x 7 support to the patients, reminder for tests and medicine, remote monitoring
► Other apps: for tracking calorie intake, measuring workout intensity (Nike and I-Phone application), Stepatthon
Products & services
Products & services
Key agenda
► What is the current state of IT in healthcare?
► Is IT an important enabler?
► Are we ready to adopt IT?
► What are some of the areas where IT can enable delivery of care?
► About Ricoh
Thank You
When ‘I” becomes “We”, even
“Illness” becomes “Wellness”