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DECEMBER TOWN HALLDecember 8, 2015
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Submit now online at town.halls@williamosl
erhs.ca
QUESTIONS?
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AGENDA
• Welcome• Organizational Updates from
June• Patient Experience• 2016-19 Clinical Priorities Plan• Redevelopment• Questions & Suggestions
OUR VISIONPAT I E N T- I N S P I R E D H E A LT H C A R E W I T H O U T B O U N D A R I E S
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OUR MISSIONI N N O VAT I V E H E A LT H C A R E D E L I V E R E D W I T H C O M PA S S I O N
OUR VALUESR E S P E C T E XC E L L E N C E A C C O U N TA B I L I T Y D I V E R S I T Y I N N O VAT I O N
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STRATEGIC PLAN: OUR FIVE-YEAR ROADMAP
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Theme High Level summary of responses Initial Actions
Recognition Staff appreciation for good workProvide more constructive feedback
Introduction of Evidence Based Leadership Practices – Thank You Notes
Health and Wellness
Opportunities to elevate nutrition, fitness, work/life balancePotential to leverage staff expertise
Conversations with our EAP provider to advance our Health and Wellness offerings
Senior Management acts on feedback
More visibility of our leaders on floor/unitConnecting the dots between priorities and activities
Introduction of Evidence Based Leadership Practices – Leader Rounding
EMPLOYEE ENGAGEMENT – UPDATE FROM JUNE
Employee Consultation Sessions (September – October)
Next steps:• Continue actioning feedback through Q4• “Pulse survey” scheduled for February/March
2016
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Key Strategies• Patient Experience • Improve access to Ambulatory
Care • Regional planning
2015-16 UPDATE
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8
LRPs + 3
Budgets
QIPAnnual Business Plan
Annual Project Lists
Corporate
Scorecard
Aligned
Aligned
One Joint
One Joint
Aligned
3 public facing ABPs > Aligned corporate scorecards > Aligned QIPs2016-17
TODAYREGIONAL PLANNING – PUTTING PATIENTS FIRST
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PATIENT EXPERIENCE – A KEY PRIORITY
Indicator 15/16 Baseline
FY 15/16 YTD
Q2 YE Foreca
st15/16 Target
Would you recommend this hospital to friends & family? (Inpatients: Discharge follow-up phone calls - “Yes Definitely”)
85.1% 81.6% 89.0%
Would you recommend this hospital to friends & family? (Emergency Department follow-up phone calls – “Yes Definitely”)
68.7% 71.3% 72.0%
Overall Rate of Engagement - Employee 63.4% NA 66.0%
Overall Rate of Engagement - Physician NA* NA NA NA
NOTE (*): The Physician Engagement survey is presently in-field and will remain open until Dec 31 st. Results will be available in late January 2016 and will be used as our baseline.
101010
PATIENT EXPERIENCE ACTIONS
• Patient and Family Voice• Patient Experience
Innovations• Relation Based Culture• Strategy, Leadership &
Governance• Measurement & Analytics
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PATIENT EXPERIENCE – WHAT WE CAN DO
Kindness, like a boomerang, always returns. ~Anonymous
•Introductions•Answer Questions•Address Concerns•Share Information•“Is there anything else I can do for you?”
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6 4 6 2Our Corporate Scorecard Indicators
Q2 UPDATE : HOW ARE WE DOING?
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EVOLVING THE CLINICAL PRIORITY
Delivering exemplary care in the eyes of our
patients and peers (SD2).
Foster bold, innovative partnerships to create a
unified health system (SD3).
Create health services with an unwavering commitment
to patient-inspired care (SD1).
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OVERARCHING CONSIDERATIONS
Considerations to set the tone and guide planning: • Patient Experience• Virtual Care• Ambulatory Focus• Seniors Care• Partnerships and Regional
Integration • PMC & EGH Redevelopment and
BCH Master Planning• Models of Care and Leadership Development • Culture of Quality and Patient Safety• Fiscal Sustainability
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GOING BEYOND EXEMPLARY…TO BEYOND BOUNDARIES
Support timely access to
appropriate care
Reduce avoidable ED visits & admissions
Increase scheduled outpatient activity
While preventing or managing chronic
diseases
Seamless transitions and that go beyond boundaries to
support system integration
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ENABLING HEALTH SYSTEM TRANSFORMATION
“In January my father entered the nursing home and it was a very
traumatic experience…I don’t think we would’ve gotten through it without [this clinic]” –Patient’s
Family
Long Term Care Home patients and their families are supported by the Nurse Lead Outreach Team to virtually access geriatricians without having to leave the facility, which:
• Promotes patient-inspired care
• Manages the most complex seniors with the greatest care needs
• Diverts avoidable ED visits• Provides seamless,
continuous care• Improves information
sharing
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A key component of the comprehensive Vascular Program is the provision of safe, minimally invasive vascular treatments, such as Endovascular Aneurysm Repair (EVAR).
These services allow patients to recover quickly, resulting in lower lengths of stay, and also reduce mortality rates, and pain significantly.
For example, EVAR patients stay in hospital for 1-2 days, compared to the 5-8 days resulting from traditional open surgical repair.
“My arteries were plugged and my legs were starving. I was 54 and I
was going to lose my legs and maybe my life. Two days after the
surgery I was up out of bed and walking again. I have a new life.” –
Recent EVAR patient
ENABLING HEALTH SYSTEM TRANSFORMATION
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Patient-inspired health care
without boundaries.
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EGH EXPANSION – PHASE ONE
EARLY WORKS
ASB
PATIENT TOWER
0 3 6 9 12 15 18 21 24 27 30 33 36
2016 2017
Preferred Proponent 03/16
Construction Start 06/16 Substantial Performance Fall 2018Preferred Proponent 02/16
Construction Start 03/16Substantial Performance (Base Building)
Months
2018
MOB Demo 07/18Cillers on-line 04/16
Substantial Performance 07/16
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NEW WINGConstruction: Summer
2016
ASBEstimated completion: Spring
2018
EGH – NEW WING REACHES MILESTONE
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PEEL MEMORIAL REACHES NEW HEIGHTS
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Transition planning
Training and orientation
OPENING EARLY 2017
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Questions?
Submit now online at [email protected]
Q:There has been recent media coverage regarding the CCAC’s across Ontario. What exactly is happening with the CCACs and what is the potential impact on regional integration?
Q: What are we doing to help the Syrian refugee crisis? What can we do as individuals?
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THANK YOU!
Please fill out the evaluation form and leave it on your chair or complete survey monkey online!
OUR VISIONPAT I E N T- I N S P I R E D H E A LT H C A R E W I T H O U T B O U N D A R I E S
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OUR MISSIONI N N O VAT I V E H E A LT H C A R E D E L I V E R E D W I T H C O M PA S S I O N
OUR VALUESR E S P E C T E XC E L L E N C E A C C O U N TA B I L I T Y D I V E R S I T Y I N N O VAT I O N