Narayana Hrudayalaya“The Low Cost and High

Quality Service Provider”

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To know about the hospital Narayana health.

To know about the management philosophy.

To know about the leadership style of Dr. Devi Prasad Shetty .

To know about the Innovations of Narayana health.

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Learning objectives

Narayana Health formerly known as NarayanaHrudayalaya, is a multi-specialty hospital chain in India,headquartered in the city of Bengaluru.

It is known as a low cost and high quality Indianhealthcare service provider.

Narayana Health is also a renowned centre fortelemedicine, the services rendered are free of cost.

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Narayana Health : Introduction

Narayana Health was founded in 2001 by Dr. DeviShetty under the aegis of the Asian Heart Foundation(AHF)

Since then it has expanded its presence to 23hospitals in 14 cities.

In 2013, Narayana Hrudayalaya Pvt. Ltd. changed itsbrand name to Narayana Health.

Narayana Health : Introduction...(cont..)

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Narayana Health’s vision is "To provide high qualityhealth care, with care and compassion, at anaffordable cost, on a large scale.

The core values of the organization are representedby the acronym iCare;

i – Innovation and efficiency: To continuously reduce thecost of delivery of healthcare and improve reach ;

C - Compassionate Care: To provide accessible care thatmakes a difference to our patients;

Vision and Values

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a - Accountability: To honour our commitments with integrityand transparency to our patients, employees and investors;

r - Respect for all: To recognize the contribution of everyemployee and respect the rights and the dignity of everypatient and employee;

e - Excellence as a Culture: To create a culture of ensuring thehighest quality of consistent and reliable services to ourpatients and sustainable value for our stakeholders.

Vision and Values…(Cont..)

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Mission Statement

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DREAM AT NARAYANA HRUDAYALAYA IS “A DREAMOF MAKING QUALITYHEALTHCARE AVAILABLE TOTHE MASSES WORLDWIDE”.

To make the dream a reality we commit ourselves to:1. Being a tertiary care referral center for complex

medical and surgical problems.

2. Developing a Health City Model, to be replicatednationally and internationally.

3. Excelling as an Education, Training and ResearchCenter in Medical, Paramedical & Allied specialties.

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Innovations of Narayana Health

Improvements in quality of clinical outcomes since clinicians are exposed to a variety of medical conditions.

Reduced cost per surgery by using shared resources like laboratory, radiology, infection and quality control Teams, administrative overheads.

Ideal for resident doctors, clinicians to receive on site training which helps in reducing salary costs and build succession plans.

In 2001, Dr. Devi Prasad

Shetty, Chairman, Narayana

Health stepped in to make a

difference to the Indian

healthcare and he put into

place a dream hospital

project called Narayana

Hrudayalaya.

Leadership : Dr. Devi Shetty, Chairman

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He has leveraged economies of scale to provide affordablehealthcare.

He believes that the cost of healthcare can be reduced by50 percent in the next 5–10 years if hospitals adopt the ideaof economies of scale.

Dr. Shetty focused on the fact that 70% of India’s populationlives in villages but 70% of the country’s doctors lives incities. He therefore persuaded the Indian Space ResearchOrganization in Bangalore to provide satellite connectionsthat allowed NH to establish a telemedicine networkbetween city hospitals and villages.

Leadership : Dr. Devi Shetty, Chairman

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In India, the dual pressures of poverty and a largepopulation make effective healthcare deliveryespecially challenging.

The large rural population of India means that accessto healthcare is low, with less than one doctor per1,000 people and 1.1 hospital beds per 1,000 people.

Increasing the health resources of the nation requiressubstantial investment. To achieve the target of twobeds per 1,000 population by 2025, an additional 1.75million beds are needed.

Challenges India Face

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India needs low cost, high productivity care

A solution is not a solution unless it is affordable

What India Needs ??

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NH are committed to creating an affordable, globally-benchmarked quality-driven healthcare servicesmodel.

a

The Solution is NH

More than 99,000 Cardiac surgeries and 2,46,000 Cath lab

procedures [ Till Financial Year 2013-14 since existence]

80bed dedicated post-op paediatric cardiac ICU – the largest in the World.

Discounts of 15% of the revenues on an average per month.

One of the largest dialysis units in India with 217dedicated beds

and 130,000procedures per year. Patients from 76 countries

Amongst the largest telemedicine networks in the world .

A Snapshot of a Revolution

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Journey

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Awards and Accolades

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2013- NICS, Bangalore Ranked Best Private Cardiac Hospital in India -"The Week Nielsen Best Hospital Survey, 2013"- Good Company Award, Philanthropy Awards 2013, Forbes India

2012- Scored 36th rank amongst "World`s 50 most innovative companies" by Fast Companies.

2011- India Shining Star CSR Award for the exceptional CSR work in health sector.

2010- Best Hospital by CNBC & ICICI Lombard.

Milestone Achievements

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Conducts 40 heart surgeries every day

Expertise in liver transplants on babies less than 10 kg weightwith 95% success rate.

First heart hospital in Asia to Implant an artificial heart.

Performed combined kidney and pancreas transplant, offersformal training program for paediatric cardiac surgery.

Narayana Foundation conducts 61 training programmes and isshort-listed by the University Grant Commission (UGC) for thestatus of a Deemed University.

Thrombosis Research Institute, Bangalore a division of NarayanaHealth is working towards discovering a vaccine to prevent heartattack. The Institute has come up with markers to diagnose heartdisease early.

Conclusion

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Narayana health aims to treat middle class and rural patientsat low cost and provides good services.

In spite of providing good services at comparatively lowprofits, the hospital earns high revenues due to reasonablepricing structure and effective and efficient utilization ofresource.

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