PowerPoint Presentation
Dealing with tough questions
2016 Enroll America | StateOfEnrollment.org Ask about the
toughest questions or most hostile interviews people have
experienced.
EXAMPLES FROM THE TEAM.
1
Example of a bad interview
2016 Enroll America | StateOfEnrollment.org Well discuss outcome
of practice 1.2
How do you handle tough or argumentative questions?
Its as easy as ABC!
2016 Enroll America | StateOfEnrollment.org
Agree with a shared concern: Youre absolutely right
Bridge to your point:Thats why or What I can tell you is or The
good news is
Convince your audience: end strongly on core message. ABCs of
Staying on Message
2016 Enroll America | StateOfEnrollment.org (NEED TO UPDATE
PIC)
Dont be dismissive or mean the host is likely popular with the
folks at home, or they wouldnt be watching!
4
5Question:ABC Examples Yes, we hear a lot from consumers who
have questions about the enrollment process, and what plan is best
for their family.We just talked to a consumer who said this process
was too complicated, so she gave up why cant you simplify the
enrollment process?The good news is, free personalized help is
available!
Find a shared concern to AGREE with:BRIDGE to your point:Anyone
who visits GetCoveredAmerica.org/Connector can schedule an
appointment to meet in-person with an assister in their
neighborhood.CONVINCE your audience:
2016 Enroll America | StateOfEnrollment.org
