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Amy Gleason, COO of CareSync, discusses reducing the barriers to patient engagement with the use of technology. She outlines some of the challenges her family faced as they navigated the complicated healthcare system, and the inadequacies and inconvenience with managing health information across multiple patient portals and multiple providers. Amy describes how the barriers are broken down with: Access to Information Meaningful Information Collaboration Convenience and Communication
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Reducing Barriers to Patient Engagement
Stanford Medicine X 2014
Amy GleasonChief Operating Officer
CareSync
Board of Directors Cure JM
Mom of Morgan
When Patients Aren’t Engaged
• Higher Costs for patients with lower Patient Activation Measure scores (PAM)
• 32% of ordered tests are duplicates because the results are not available
• Patients give incorrect or incomplete medication lists 39% of the time in the ER
• 70-80% of diagnoses can be made from the patient’s story alone
• 60-80% of what the patient is told at a visit is forgotten within 3 days.
Reducing Barriers to Patient Engagement
• Access to Information
Access
Access
Access
Access
Reducing Barriers to Patient Engagement
• Access to Information
• Meaningful Information
Meaningful Info
Meaningful Info
Meaningful Info
Meaningful Info
Reducing Barriers to Patient Engagement
• Access to Information
• Meaningful Information
• Collaboration
Collaboration
Collaboration
Collaboration
Reducing Barriers to Patient Engagement
• Access to Information
• Meaningful Information
• Collaboration
• Communication and Convenience
Convenience and Communication
Convenience and Communication
Convenience and Communication
Convenience and Communication
Convenience and Communication
Convenience and Communication
Convenience and Communication
Removing Barriers to Access
• Make the data meaningful to the patient and family (and to the medical providers)Meaningful Information
• Provide EASY Access to ALL information
• Provide ways for all people involved to collaborate around the patient
• Make healthcare convenient to the patient and provide communication tools that meet their preference and expectations
