About RFHHA

The Research Foundation of Hospital and Healthcare Administration (RFHHA) is the leading

professional foundation in hospital and healthcare administration in Indian subcontinent that strives

to protect and promote the hospital and healthcare administration, capacity building in Indian

Subcontinent so that all people can enjoy the best health possible and can live grow and prosper in

clean and safe communities. The Foundation will develop leaders for the health sectors so as to

enhance the global competitive edge of our healthcare systems.

The Research Foundation of Hospital and Healthcare Administration (RFHHA) has been

conceptualized to encourage and assist research as well as all such activities that are likely to benefit

art and science of Hospital Administration, Management, Public Health system and Healthcare

policies in India and South–East Asia. The Mission of RFHHA is to strengthen management in

healthcare through training and research, best practices and transformational initiatives to meet

contemporary and future social, economic, ecological technological challenges by facilitating the

exchange of information, experience, research and advocating for policies, programs and practices

that will improve public health. Its mandate is to facilitate young researchers, health administration

educators and professionals both academically and financially to enhance the available body of

scientific knowledge pertaining to Hospital Administration and Healthcare policies.

RFHHA has established itself as a pioneer in the field of promoting Research activities over last three

years. It is a matter of pride for us that RFHHA has been selected for Six Sigma Healthcare Excellence

Award – 2015 in the category of Best Hospital Management Research organization of the year.

About Program

Six sigma is a Statistical Control process of managing defects and deriving improvements out of it,

first by identifying defects, removing defects, with the concept of continual improvement. Six Sigma

is a management methodology meant for driving process improvements in the delivery of goods and

services. It provides businesses with the tools to improve the capability of their business processes.

The increase in performance and decrease in process variation leads to defect reduction and vast

improvement in revenue or net profits, employee morale and quality of product. It is rapidly

becoming a cornerstone philosophy among increasing number of organizations in the world.

It is a business process that allows companies to drastically improve their bottom line by designing

and monitoring everyday business activities in ways that minimize waste and resources while

increasing customer satisfaction.

Key concepts and topics covered:

• What is six sigma, evolution, terminology on Six Sigma

• Six Sigma methodology, Approach and DMAIC process

• Managing for Quality and role of Green Belt

• Tool & Technique of Six Sigma

• Role of Green Belt and other team members for successful implementation

• Project selection and defining techniques for maximum impact

• How to convert practical problem to statistical problem,

• Derive statistical solution then convert it to practical solution for implementation.

• Project management techniques - How to present your project, project closure and key to

successful transition

• How to use Minitab for statistical analysis

• Project Charter, VOC to CTQs, Kano Model, SIPOC

• Data, Types & importance of Data, Sampling Strategy

• Fishbone Diagram

• Data Collection Plan

• Concept of variation

• Measurement System Analysis

• Graphical Analysis, Run Chart, Segmentation & Stratification, Disaggregation analysis

• Gage Repeatability & Reproducibility

• Frequency Distribution & Histogram

• Probability & Statistical models

• Box Plot, Rolled Through Put Yield, check sheet , Pareto Analysis

• Process Capability, Normality Study

• Concept of Lean, Process Map Analysis

• Hypothesis Testing, Correlation and Regression

• Concept of decision making

• Idea Generation / Brainstorming

• FMEA, C&B Matrix, Mistake Proofing

• Process Management Charts, SPC, Response Plan

• Change Management Tools, Project Closure

• Concept of control

• Bench marking

• Case studies in healthcare

• Application of Six Sigma methodology in Healthcare

Who can attend:

RFHHA specifically designed course, meets the requirements of the following:

• MHA / MDHA/ MBA’ Professionals / Job seekers.

• Students of MHA / MDHA/ MBA’

• HR/Admin/ Management team of healthcare Organizations

• Future managers including Hospital management students

• Quality Assurance manager, Team leaders, hospital IT or Non-IT Professionals, Practitioners,

Quality Assurance team members and Jr /Senior Management

• Nursing administrators

• Public health Specialists

• Any other professional members who are doing research, innovations or consulting in

process improvement practices in healthcare

Objective

The objective of the training is to demonstrate the applicability of Lean Six Sigma tools and techniques, which

will equip individuals with problem solving skills, logical and objective way to identify, measure, and eliminate

problems / issues with process within your organization. Successful completion of this training will provide

participants with sufficient knowledge of the methodology and tools so that they can apply learning at the

work place

Advantages of the Program

1. International Recognition - Each participant that completes the program and scores above a certain

percentage in the final exam is awarded an internationally recognized certificate certifying him as a

green belt professional by Exemplar Global (previously RABQSA), a member of the ASQ family.

2. Cross functional/Cross industry expertise - The trainers shall bring in lot of experience from other

sectors as well so that you can utilize cross industry knowledge.

3. Application focus, Stimulating exercises, real world examples, lots of practice – The workshop

focus on application of tools in case studies and exploration of applicability of these tools at

participant’s workplace

4. Uses of Lean Six Sigma in Healthcare - The number of uses of Lean Six Sigma healthcare are astounding. Lean processes and methodologies streamline operations by shortening wait times, decreasing mortality rates, reducing costs and increasing efficiency.

Methodology

Lean Six Sigma is a powerful business process improvement methodology that can be used to achieve

unsurpassed levels of quality; superior delivery performance; and lowest possible operating costs which can

help a company effectively compete and achieve sustainable growth in the global marketplace.

The highly matured program from RFHHA will be considered an industry benchmark, primarily due to the

multisensory methodology that will be used for a lasting impact.

The learning begins with the pre-course material which is provided on registering for the program.

Participants are expected to read through the material before coming for the training session. This ensures

that everyone has the right basic knowledge to have an effective start with Lean Six Sigma Green Belt Training.

As the classroom sessions begin, participants are assigned to a suitable group for team exercises and

discussions to help them try applications during the training. Groups need to be selected carefully so that

members can have synergistic focus. Interactive quiz, role plays and group exercises are used throughout to

enhance the learning experience.

Carefully devised content specific case studies are used to help you gain insightful learning. DMAIC practice

projects are undertaken in the classroom to help participants understand Six Sigma implementation in real

life business scenarios. Participants learn to carry out analysis with the help of globally used Minitab software.

The result oriented application of software is explained during the entire program. Certain Microsoft Excel

based templates are also provided along with the course material to help you apply Six Sigma concepts. The

class room case study approach has been recognized as the most useful among all delivery methods.

Content- Lean Six Sigma Green Belt Training

Course Material / Resources

• Pre-course material shall be provided to all participants.

• Lean Six Sigma Green Belt Book of Knowledge colour print hard copy will provided on the first day of

the workshop.

• Supplementary e- books, exercise data files and trial version of Minitab, exercise handouts and case

studies.

Certification

Participant will take the Lean Six Sigma Green Belt Exam and upon successful completion of the workshop

will be awarded Lean Six Sigma Green Belt Certificate. The certification is accredited by Exemplar Global

(formerly known as RABQSA) and therefore internationally recognized.

Duration / Dates

Topic Duration (Days)

Lean Six Sigma Green Belt Training 3

Dates: September 30 and October 1 & 2

Fee

The fee would be Rs. 15,500 for RFHHA members and Rs. 18,500 for Non- RFHHA members including taxes

Program Director: Dr Shakti Kumar Gupta, Medical Superintendent, AIIMS, Dr RP Centre, New Delhi Program Coordinator: 1. Dr. M.M.Singh, Secretary & Executive Body Member, Managing Editor (IJRFHHA) 2. Dr.Vijay Tadia, Senior Resident Administrator, AIIMS, New Delhi

RFHHA Six Sigma Green Belt

in Healthcare Certification

Program

Date: September, 30, October 1-2, 2017

Venue: New Delhi

Participant Registration Form

Personal Details (IN CAPITALS)

Name: __________________________________________________________________________________

Age: _____ Yrs. Sex:_______

Highest Qualification: ____________________________________Designation: _______________________

Organization/Hospital: ______________________________________________________________________

Correspondence Address: ___________________________________________________________________

City___________________State____________________Zip/Pin Code_____________Country____________

Phone:__________________________Fax:__________________________ Mobile:____________________

E-mail: __________________________________________________________________________________

Fee Details

Registration upto 15th August,

2017

Registration after 15th August,

2017

RFHHA Members Rs. 15,500 Rs. 20,500

Non-RFHHA

Members Rs. 18,500 Rs. 23,500

Payment Details

o Cheque/Demand Draft drawn in favour of " RES FOUN OF HOSP AND HCR ADMN " payable at par in New Delhi

o Details of NEFT transfer : Kotak Mahindra bank ltd, Safdarjung Enclave, New Delhi ,

Branch code 0175, IFSC code KKBK0000175, Account no. 01750020001979,

Acc name : RES FOUN OF HOSP AND HCR ADMN. (At any branch of Kotak Mahindra Bank)

Amount - (INR/US$): _______________/- (in words) __________________________________________only. Cheque / Demand Draft / Transaction ID: ____________________ Date:__________Bank: _________________

Date: _________________________ Signature: _________________________________

Note: • All fields are mandatory. Please write clearly in BLOCK letters and check mark the relevant boxes wherever applicable. • Please write your email address legibly. All further communication and updates will be sent through Email only. • Registration fee includes participants course material. • Fee once paid is non-refundable. • The Organizing Committee reserves the right to accept/reject an application without specifying any reason. • The organizers shall not be responsible for any unforeseen circumstances beyond their control. • Duly filled registration form along with requisite fee must be received by post or email at the correspondence address at the earliest. • There are limited seats. Admission shall be on First Come First Serve basis. So, register early to avoid inconvenience later • Last Date for Registration if 15th of August, 2017. • Late fee of Rs.5000/- shall be charged for Registrations done after 15th of August, 2017.

CORRESPONDENCE ADDRESS RFHHA Konnectus Business Centre, New Delhi Airport Express Line, Bhavbhuti Marg, Connaught Place, New Delhi, Delhi - 110001 Tel: +91.11.23660100 Email: sixsigma.rfhha@gmail.com Website: www.rfhha.org Contact: Dr. M.M.Singh - +919013455168 Dr. Vijay Tadia- +919560687350