1.Presented by: Casimir Robinson Soobhun Faadil Essential qualities of a manager

2. Who is a manager? A manager is a member of an organization who works by coordinating with his subordinates in order to achieve organizational goals. 3. Role of a manager: Work with people. Decision making and problem solving. Strategic planning and goal setting for the organization. Builds and maintains relationship with customers. 4. Qualities of a manager: Communication skills Self motivation Flexibility Delegation Industry knowledge 5. Communication skill Definition: The sharing of information between two or more individual or groups to reach a common understanding. Importance of Good Communication: Increased efficiency in new technologies and skills Learning, Implementing, Training Expands workers skills Subordinates communicate problems and solutions for increasing quality to managers 6. Communication process 7. Non verbal communication 8. Barriers to communication Language differences Information overload Inattention Time pressures Distractions/Noises Emotions Complexity in organizational structures Poor retention 9. A good manager should be: An active listener. A good conversationalist (Monitor tone of voice and use of body language + use of simple language). An effective presenter. A good writer. Timely reporting and feedback Give constructive feedback and criticism. Be able to plan, monitor and control 10. Self Motivation Being self-motivated means being ready for driven, focused discussion and behavior. It also means being sharp and smart enough not to be manipulated and to be open to positive learning. In a work setting, motivation is what makes people want to work. Strategies: Take control of your expectations Fight the urge to underachieve Learn to love the job your hate Build immunity to cynicism Strive for balance 11. Flexibility Deals with your ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments. It involves: Openness to new ideas and concepts Working independently or as part of a team Multiple tasks or projects Mobile Positive Patient risk-taker 12. Delegation Delegation is the assignment of responsibility to another person for the purpose of carrying out specific job-related activities. Delegation is a shift of decision-making authority from one organizational level to another. Advantages : Reduced stress . Improved time management. Increased trust. 13. How to delegate work to others? 1. Define the task Identify if the task is appropriate for delegation. 2. Select the individual Evaluate each employees strengths and weaknesses to match the task to the individual. 3. Assess ability and training needs Ensure that the selected employee has all the necessary resources and knowledge to complete the task. 4. Explain why Explain the importance of the task and why the individual has been selected. 5. State required results Outline what is expected of everyone involved. Give clear guidelines that are specific and easy to understand. 6. Identify required resources Identify what supplies or resources will be necessary to complete the task before beginning any work. 14. Industry knowledge skills Means keeping up to date with records and news on the Industry. Examples: Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. 15. Conclusion Managers, in most organizations, have the more important responsibility. They are responsible both to the organization and to the people in the organization. Therefore, it is fundamental that managers acquire these essential qualities for the organization functions. On another side, a manager should also stay updated to new and rapid evolving technologies, to deal with accumulated development and maintenance backlogs, and to cope with employees or customers issues. A key goal of disciplined managers is to avoid the surprises that can occur when these surprises almost always lead to bad news: cost overruns, dissatisfied customers and lost of 16. References http://www.amanet.org/training/promotions/six- skills-for-managers-and-leaders.aspx http://webuser.bus.umich.edu/cameronk/PDFs/M anagement%20Skills/MANAGEMENT%20SKILL S%20BOOK%20(6TH%20ED)%20- %20INTRODUCTION.pdf http://catalogue.pearsoned.co.uk/samplechapter/ 0130219142.pdf http://www.nuigalway.ie/student_services/docume nts/study_skills.pdf 17. Question time 18. Thank you