DUTY OF CARE in a daily business context

WHAT IS DUTY OF CARE IN A DAILY BUSINESS CONTEXT? ▪ A company has the responsibility to take good care of its employees

▪ This is both a moral and legal obligation

THIS DUTY APPLIES EVEN MORE IF THE EMPLOYEE GOES ABROAD

▪  There are always risks when travelling

▪  In business travel, employees are potentially exposed to a range of personal health, safety and security risks, whilst legal trends shift the burden of these risks onto employers.

I am managing a company with frequent travellers. Am I doing enough to assist my

travellers before, during and after their trip?

I want tofeel safe when I travel for business. How do I know

what to do and not to do in my destination country?

Has my employer planned

any assistance if a security crisis occurs while I am on

a business trip?

MOST THREATENING RISKS

▪  Car accidents Allowforthetravellertoflyinonedaybeforethe meeting,ordoesheorsheneedtodriveaftera long-haulflight?

▪  Diseases (e.g. malaria) Areemployeesgivensufficientnoticethatthey willbetravellingtoregionsforwhichvaccinations arenecessary?

▪  Cardiovascular accidents Howhealthyaretheemployeesyouaresending abroad?

▪  Unsafe areas Moreandmorebusinessinpreviouslyunknown areaswithemergingeconomies

▪  Terrorism Countriesthatwerepreviouslyregardedassafe arenownolongersafe

▪  Epidemics Unknownvirusespopupfromnowhere

▪  Climate Theclimateisincreasinglyunpredictable

NEW RISKS

Protection against:  ▪  Sexual harassment  ▪  Theft  ▪  Health problems (e.g.Strokeduetostressatwork)  ▪  Physical damage by third parties  ▪  Terrorism  ▪  Tropical diseases

THIS IS ALSO DUTY OF CARE

  ▪  Safety in the workplace = a priority  ▪  And why not on business trips?

→Turn the theory into practice

DUTY OF CARE FROM A TRAVELLER’S PERSPECTIVE

One quarter of organisations do not have any traveller risk management strategy

26% Lack of Travel Risk

ManagementStrategy

DUTY OF CARE FROM A TRAVELLER’S PERSPECTIVE

91% of travel managers say they see duty of care of travellers as part of their role

91% Duty of care of travellers

is part of the travel manager’s role

DUTY OF CARE FROM A TRAVELLER’S PERSPECTIVE

48% Yes, we have a

Travel Risk Policy

26% No, we don’t

have a formal Travel Risk Policy

26% I don’t know

DOES YOUR COMPANY HAVE A TRAVEL RISK POLICY?

= interesting opportunity for travel management companies ▪ Companiesneedexpertiseandsupport. ▪ Toprovidetheiremployeeswiththenecessaryassistancetokeepthemsafe

48% Yes, I received travel risk info

83% The received info

was useful

12% I received

personalised information

On your recent trip, did you receive any travel risk briefing information before you commenced your

trip and was it useful?

On your recent trip, did you receive any travel risk briefing information before you com-menced your trip and was it useful?

79%

Yes, I agree, but withsome level of

personal control

21% No, I would inform my

employer/agencywhen needed

Would it be useful for your employer or travel agency to automatically locate you in times of emergency?

What solutions can AXA Assistance offer? ▪ Reliabletracking ▪ Preparationoftravellers

Other solutions for an effective travel risk management strategy ▪ Timely,accurate&targetedcommunication ▪ Formalisethetravelriskpolicy ▪ Communicatetheplanthroughouttheorganisation

EFFECTIVE TRAVEL RISK MANAGEMENT STRATEGY

A good Travel Risk Management Policy includes measures and do’s and

don’ts, not only during the trip, but also before and after

TRAVEL RISK STRATEGY

Prepare ▪ IntelligenceandtoolstoprepareemployeesAssess ▪ OneknowledgebaseforabetterunderstandingofthesituationRespond ▪ Reactionsinlinewiththeorganisation’sprocedures ▪ Crisismanagementintheeventofevacuationorrepatriation

TRAVEL RISK STRATEGY

A good solution to execute an intelligent response is a combination of ▪ RiskIntelligence ▪ MedicalAssistance ▪ SecurityResponse

WHAT SOLUTION CAN AXA ASSISTANCE OFFER?

TRAVELLER/EXPAT/EMPLOYER/HEADQUARTERS

AXA ASSISTANCE ADVICE

  1. COMMUNICATE  2. TRUST  3. COOPERATE  4. NETWORK

1. COMMUNICATE

▪ Make some noise! ▪ Do not just set rules and make arrangements,  also communicate them to the travellers ▪ Do not just buy the right services, the staff needs  to be aware of exactly what to do ▪ Make rules and regulations easily accessible

AXA ASSISTANCE ADVICE

AXA ASSISTANCE ADVICE

2. TRUST

▪ Know who you can trust ▪ Only rely on assistance providers with a proven track record to guarantee the best decisions for the travellers in need of assistance ▪ AXA Assistance has established a partnership       with iJET, a leading integrated risk management   firm, focused on empowering clients with the best intelligence and insights available to operate globally with confidence. We have a common commercial and operational approach, and share offices in many cities around the globe

3. COOPERATE

▪ Avoid having silo operations  ▪  Set up a seemless cooperation between medical and  security assistance providers ▪ Over 50% of corporate travellers would consider taking legal action in the event that an emergency was mishandled, so there is no room for mistakes

AXA Assistance advice

AXA ASSISTANCE ADVICE

4. NETWORK

▪ Make sure your medical and security providers are able to prove they have an established network of relationships with:

▪ International emergency providers ▪ Local emergency providers ▪ Air ambulance companies

AXA ASSISTANCE ADVICE

AXAAssistanceoffersorganisationstheopportunitytoaddadditionalservicestotheirexistingserviceorproductrange.

AXAAssistanceisoneofthemarket leadersinthefieldofemergencyassistance(forvehicles,

homesandtravelassistance),healthassistanceandcomfortservicessuchaslifestyle&conciergeservices.

Wanttoknowmore?www.axa-assistance.be/thinktank

pp9-13:DataSource:ManticPointBusinessTravellerRiskSurvey