1

APRIL TOWN HALLApr i l 19 , 2017

2

Submit now online at

town.halls@williamoslerhs

.ca

QUESTIONS?

3

• Welcome

• 2016-17 Review

• 2017-18 Strategic Focus

• Engagement Surveys Results

• Redevelopment Update

• Questions & Suggestions

AGENDA

OUR VISIONPAT I E N T - I N S P I R E D H E A LT H C A R E W I T H O U T B O U N D A R I E S

4

5

STRATEGIC PLAN: Our Five-Year Roadmap

YEAR

5

6

2016-17 ANNUAL BUSINESS PLAN

We put significant energy into:

Operations/Service Excellence

56,000 inpatients

460,000 outpatients

211,000 ED visits

Accreditation

– Clinical Quality

Peel Memorial & EGH redevelopment

to improve access to ambulatory care – Growth

850 physicians

5,000 staff

$700M revenue &

cost

Thank you for Going Beyond

7

4 3 3

Corporate Scorecard Indicators

HOW DID WE DO?

8

Corporate

Scorecard

Program

ScorecardsLeader

Evaluation

Manager (LEM)

People

Clinical

Quality

Service

Quality

Growth

Efficiency

5 Pillars

STRATEGIC PLANS DRIVE PLANNING & MEASUREMENT

9

2017-18 ANNUAL BUSINESS PLAN

We will put significant energy into:

• Quality by focusing on a back to basics approach to

enhance consistency

• Patient Experience through greater engagement &

shared decision making

• Operational Excellence meeting our financial

commitments while meeting community needs

• Improving Access by achieving Peel

Memorial volumes and redevelopment

at Etobicoke General

10

2017-18 CORPORATE SCORECARD

People

Clinical Quality

Service Quality

Growth

Efficiency

5 Pillars

• Employee Engagement

• Physician Engagement

• WUR – IP

• WUR – ED

• Did you receive enough information?

• PPID Performed Correctly

• Charts Without Dangerous Abbreviations

• ED LOS – Admitted Patients

• PCOP Volumes Achieved

• Balanced HSAA (Corp

Scorecard)

Corporate Objectives

11

2017-18 SETTING US UP FOR SUCCESS

As we shared in January:

Increasing volumes & acuity

Ongoing financial constraints

Operational Review

Opportunities for efficiencies

Reduction of Expenses/Supplies

Model of Care Changes

Revenue Generation

Bed/Service Optimization

Continue delivering services community needs most

12

WHAT YOU TOLD US

Going Beyond Traditional

Thinking

13

QUALITY - BACK TO BASICS

Quality Plan focus:

Patient Experience

PPID

Dangerous abbreviations

Refresh of Falls risk assessment in ambulatory areas

14

GOOD NEWS

63.4

64.7

67.9

65.9

60

62

64

66

68

70

Feb '15 Mar '16 Current Period Community

Overall Employee Engagement Experience

Feb '15 Mar '16 Current Period Community

Engagement Score

67.9%Dec ‘16

Mar ‘16: 64.7%

Feb ‘15:63.4%

Response Rate

51%Dec ‘16

Mar ‘16: 48.3%

Feb ‘15:48.6%

Nov 28 – Dec 31, 2016

2,205 participants

83% clinical

17% non-clinical

14

15

6/6

IMPROVED ENGAGEMENT

66.361.5

48.6

73.868.1 70.270

65.4

52.1

75.269

75.669.1

64.2

48.6

71.967

74.5

01020304050607080

Proud to tell

others I am part of

the organization

Values similar to

organizations

values

Organization

inspired the best

job performance

Satisfaction with

current job

Look forward

going to work

Rate hospital as a

place to work

The Six Employee Engagement Measures

Mar '16 Feb '17 Community

We preformed better in all six (6)engagement-related questions since Mar ‘16

In 4/6 questions we were significantly better than previous

15

16

STAFF – AREAS OF OPPORTUNITY

Staff health & wellness

Recognition for good work

Sr. Management actions feedback

17

OVERALL PHYSICIAN ENGAGEMENT – STAYING THE COURSE

1. Proud to tell others that I am part of the organization

2. Values similar to the organization

3. Organization inspires best job performance

4. Satisfaction with current job

5. Look forward to going to work

6. Rate hospital as a place to work

1 indicator = up2 indicators = same3 indicators = slightly down

18

PHYSICIAN – AREAS OF OPPORTUNITY

Physician Health & Wellness

Co-design of health system

Communication

19

PEEL MEMORIAL – WE’RE OPEN!

URGENT CARE: Numbers climbing

steadily Averaging 136

visits/day Positive feedback

April 12, 2017Grand Opening Event Premier Wynne in attendance

20

EGH REDEVELOPMENT - REACHING NEW HEIGHTS

Patient Tower

New morgue occupancy

Topping off - Spring

ASB

Substantial completion – October 2017

Topping off – May celebration

What’s Next

Site-wide parking adjustments

New main entrance

21

FOLLOW-UP…QUESTIONS ON YOUR MIND

Q. Do code white calls need to be announced throughout the hospital? Can designated responders carry pagers or phones?

Q. What is the status of the search for a permanent CEO?

Submit now online at town.halls@williamoslerhs.ca

22

Please fill out the evaluation form and leave it on your chair or complete survey monkey online!

THANK YOU!

Pick-up 2017-18Strategic Roadmap!

OUR VISIONP A T I E N T - I N S P I R E D H E A L T H C A R E W I T H O U T B O U N D A R I E S

23