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xHealth is a healthcare platform. One of the business processes implemented on the platform is Counterfeit Drugs Checker. Counterfeit Drugs Checker aims at countering proliferation of counterfeit drugs by putting the power to report potential counterfeit drugs in the user's hands. A general public user or a healthcare personnel can use the application to check the legitimacy of a drug. Additionally, a general public user can report any side effects suffered as a result of using the drug. The data collected from such reports would be shared with the drug manufacturers and other stakeholders to improve drug safety and to rid the general public of ineffective drugs. Interaction with the platform is via SMS, IVR, Voice and mobile app. This work is a combined effort of Okello Nelson, Chen Chengkuan, Siu Len, Hai Liang Gao and Nicole Yap.
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xHealthAccess to Quality & Affordable Healthcare
Website: http://xhealth.co.ke
xHealth
• Counterfeit drug checker
• Drug information provider
• Health professional search engine
• Collaboration tool
Counterfeit Drug Checker&Drug
information provider
A user sends SMS with Serial Number of the
drug bought
A user initiates an App from xHealth
A user initiates an IVR session with xHealth
xhealth
SMS is sent using mobile network service provider’s network or using xHealth
MobileApp
xHealthAPP
Local operator
xHealth
or
SMS or Message from xHealth App received by
xHealth’s Counterfeit Drug Checker
xHealthxHealthAPP
Local operator
or or
xHealthxHealthAPP
Local operator
• Responds with “Counterfeit” or “Not Counterfeit”
Counterfeit?Not
Counterfeit?
or or
xHealthxHealthAPP
Local operator
Counterfeit?Not
Counterfeit?
or or
Yes/No
Yes/No
Yes/No
Yes/No
• Response “yes” or “no” sent back to the user via SMS or via xHealth Mobile App.
• If “yes”, advice on the drug use will be part of the response. • If “no”, suggestions on how to get “yes” drug accompanies
the message.
After user uses the drug…
• User reports drug adverse reaction• Use some gamification or drug
voucher to promt user to do the report
xHealthxHealthAPP
Local operator
or or
SMS is sent using mobile network service provider’s network or delivered to the xHealth
Mobile App
xHealthxHealthAPP
Local operator
or or
SMS or request from xHealth Mobile App received by
xHealth’s Drug Effectiveness Reporter
If messages on a drug passes a threshold, the report is published on the social media
Fake/Not Fake report
xHealth
Fake/Not
Fake report
xHealth
• xHeath Social Data Miner retrieves people’s sentiment on the report from the social media and news articles
• xHealth Analytics processes the data by applying special algorithms to discover trends and insights.
Fake/Not
Fake report
xHealth
• An SMS alert sent to subscribers if a counterfeit or ineffective drug has been discovered or a message is delivered to the xHealth Mobile App
• Analysis reports and charts are generated and sent to subscribed organizations: NGOs, Government Agencies, Drug Manufacturers, etc.
Health profesional search engine
xhealth
User starts by sending SMS request, starting IVR session or using xHealth Mobile App
xHealth Find Doctor filters doctors by location of the user, specified specialty, and schedule availability
A request to see a patient
Healthcare professional 1
Healthcare professional 2
Healthcare professional n
A request to attend to the patient is sent out to the matched healthcare professionals
Healthcare professional 5 confirms availability
Healthcare professional 11 confirms availability
Healthcare professional 101 confirms availability
Create appointment
Selected
Some of the healthcare professionals confirm they can attend to the patient. Select the one whose schedule availability is closest
AppointmentConfirms Notify
If the doctor confirms the appointment, inform the user. Else, select the next doctor.
xhealth
AppointmentReschedules Notify
xhealth
If a doctor reschedules an appointment, notify the user of the change
Share Sentiment
xhealth
After a user has been attended to by a doctor, he can review and rate the doctor’s services. This will be used to recommend doctors to future patients