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The patient experience is the most powerful lever here - and will be used for service improvement
Lord Darzi, June 2008
Health care feedback
RateMDs.com
Socio-economic status of contributors
Least deprived 20% of population
Most deprived 20% of population
What Patient Opinion does
• Navigation
• Translation
• Privacy
• Incentives for response
• Incentives for improvement
Patients, users, carers
Services
Better professionals
HEIs use stories to train and
develop professionals
Feeling betterPeople sharing
stories feel better, and create social
solidarity
Empowered communities
NHS Nudge will help people lead
local service change
Better governanceStories are
directed to CQC, commissioners,
MPs etc
Better choicesStories used for
“choose and book”
Better servicesNHS providers
use stories make 1,000 changes
every year
Our goal100,000 stories
donated to Patient Opinion
each year
