God In The Workplace

Joe Steier and Dianne TimmeringSHRM Conference

30 September 2011

Signature Facts

•Operates International Center for LTC Innovation with University of Louisville – seven new companies planned for 2011

•Started Not for Profit LTC Research & Policy Center – 16 current research projects – big industry impact expected, converting from attached to lead

•University Dean model, design in-house, rich university partnerships, blended approach, in-house CEU’s, GED to PHD mapped, growing C of P

Signature Facts

•Senior Management C.N.A. Certified by end 2011 with published white paper requirement

•78 FT stakeholders in Department of Spirituality leading facilities, interfaith prayer chains, C.N.A. led Compassion Fund, facility chaplaincy

•Engagement Scores reached Gallup World Class Level in 2010 at 4.3 with only 7% disengaged

Signature Pillars

•Operates 73 skilled nursing facilities in the Southeast, founded 9 spin off companies

•Employs approximately 12,000 persons in seven states

•Projected revenues $700 million; #12 largest Skilled Nursing Company in the United States

•One of four LTC chains in Modern Healthcare “Best Places to Work” to win back-to-back and INC Magazine fastest grwoing three years in a row!

Luke’s Story

My Personal Reflections

• What really creates miracles, healings and personal transformations? (Power of Group Prayer and/or Deep Personal Reflection)

• What drives Human need for ALL to contribute intimately to the CAUSE? (Eliminates the compartmental lives model)

• Does Hosting and Expanding the “connected audience” create new intersections for ALL? (We are only two social identities away from an intimate relationship)

• What is the organizational risks in formalizing the informal? (Is it the best part of who we are anyway? Do the benefits outweigh the risks?)

God In The Workplace

How do we build a Spirituality Pillar?

• Make sure early pilots were measured due to internal critics (white papers, link to key business metrics)

• Be vigilant at all times and go to the light, do not mandate company-wide ever

• Stronger pre-selection diagnostics were keys (joint discernment, callings, and faith)

• Expand the audience at all times but NEVER water down religion

What happened?

What does a $3M investment into “Spirituality” return to a BOARD?

24% increase in company-wide engagement

15% change in stakeholder retention

A complicated change in pre-selection

Cultural transformation and knowledge transfer on all religious heritage

What happened?

Internal takeaways and shockers: Legal and HR were strong drivers 75% of SHC leaders did not like the IDEA! First Amendment/ Title VII of Civil Rights research shows

lawsuits come from NOT being able to practice or worship Zero lawsuits in six years, minimized union activities!! Secure new business opportunities because of it! Compassion Fund takes off bottom up w/ 10% contributing One of the first for-profit, non-demo national volunteers

armies is formed Stunned by other HC players opposition to it, despite

incredible research about the positive outcomes when clinical interventions and spiritual programming are combined

Where are we all going?

How does HR get back or drive the C-Suite again?

•Rule 1 – Stop jumping on un-researched FADs or recent best seller!

•Rule 2 – Adopt “Leaders as Teachers” Ideology ASAP bc it works

•Rule 3 – Stop acting like you CANNOT learn the business!

•Rule 4 – Stop outsourcing community citizenship and Service to other causes

•Rule 5 – Realize that pioneering leaders may have had much of it already figured out, and the C suite just messed up again

Where are we all going?

• Rule 6 – Consider converting your compliance based organization into a Social Movement bc they will remember you either way!

• Rule 7 – Know the top 25 Social-Cultural movements in the World so you can leave your limited domain at anytime and become a “Thought Leader”

• Rule 8 – there will be less and less single domain solutions, we are closing in on “global Solutions” only!

• Rule 9 – Unfiltered honesty and compassionate discomfort are what we really OWE our stakeholders

Where are we all going?

• Rule 10 - Consider Spirituality as a platform to more meaning workplace bc the emergence of Spiritual Intelligence and Personal Discernment are already being validated as new competencies and the next frontier of humanism!

Q&A

www.signaturehealthcarellc.com