Providing A Preferred ExperienceA Design Collaboration with Pok Oi Hospital

E-DIRECTORY KIOSK GROUPMaster of Design Interaction DesignChen Di -CindyLi Yangzi -YangLiu Bin - Eugene

PROJECT SUPERVISORSPeter ChanMichael Lai23rd Nov. 2011

ReviewProject Description We are engaged in providing our users with fresh experience of

navigation system, which is accessible to common users in the process of way finding. What’s more, additional service information - (such as the procedure of the treatment, the timetable of appointments, friendly reminders, etc.) - is integrated in the system to improve the usage rate of e-directory system.

Find Place(basic needs)

Entertain

Learn Info.

Fix Health Problem

Important News

Timetable

Reminder

Booking

search

After we analysis the values (Wants & Needs) , we do get inspired by understanding if we can well-handle these useful data in the process , our project can be considered full of fascinating , multidisciplinary opportunities.

• Provide rehabilitation procedures• Required preparation• Health care tips• Rehabilitation notes• Hospital services

• Flexible Booking service system• Compare the result

• Make good use of waiting time• Playing as learning go along

• Reminder the wait number• Regulations for visitors• Referral time

• Broadcast latest news• Seasonal massage• Government circulars

• Opening /Close• Shift• Facility :TV etc.

• Simple classification system• Appropriate matching method

(symptom – department)• Easy accessible• Tailored way-finding instructions• Well-scripted• Well-designed interface • Durable functional hardware

prompting

Language

Needs & Wants

PART 1 Design Contents1 _Content Category Way Finding - Reminder - Entertainment 2 _Three Approaches for Accessing Information

2 /EntertainSecondary

1 /Way Finding

(Basic Needs)Priority & Primary

2 /Info. &

AnnouncementSecondary

Fix Health Problem

Search

After we ranking the values (Wants & Needs) .We finally decided the three major design contents.Way Finding - Reminder - Entertainment

• Make use of waiting time• Playing as learning go along

• Provide procedures• Required preparation• Health care tips• Rehabilitation notes• Hospital services• Reminder waiting • Regulations for visitors• Referral time• Broadcast latest news• Seasonal massage• Government circulars

Promotion

Language

Content Category

Announce-ment

• Fix Health Problem• Search Function• Simple & effective classification system• Appropriate matching method

(symptom – department)• Solve language problem

Warning

Discipline

Tips

Three Approaches Accessing Information

PART 2 Contents Analysis1_ Way Finding * Hierarchy - By Department Name

* Keywords - By Search Function * Images - By Visual Reference 2 _ Reminder3 _ Entertainment

// _Way Finding

* Hierarchy - By Department Name* Keywords - By Search Function * Images - By Visual

Reference

1 _Way Finding

// _Way Finding

By Department Name -Advantages:Quick & FastEfficientClearAccurateDisadvantages:Need to know some Information-the name of the department-the structure -the hierarchy

1 _Way Finding

// _Way Finding

By Search Function -Advantages: Simple user featureStill working when there is less informationFast narrow down the rangeCan be concerned as an efficient tool

1 _Way Finding

Disadvantages:May not be that accurate under certain conditions• -Wrong spelling• -Some related input

// _Way Finding

By Visual Reference -Advantages:don’t have a clear idea of where you should goShift the idea from patient perspectiveQuick supporting search tool for narrow down contentsMore funDisadvantages:May not be that accurate by only showing the imagesNeed advanced search for the next step

1 _Way Finding

Here Hurts!

// _Reminder2_Reminder

Emergency WarningGovernment CircularsHospital Services PromotionHospital DisciplineHealth Care Tips

PushRetrieved

Reminder

3 _Entertainment “ How to make

GOODuse of the

waiting time? ”

Model Participation NameLearning Animation Low The Journey of FoodDental Game Medium Virtual SurgeryMedicine Game (-battle) High Bacteria Tower Defense

3 _Entertainment

PART 3 Scenarios & Wireframe// Represents the basic functionality or a

device or program , we use scenarios and wireframe to bring an idea to live.

Scenarios

Oh, my God, my nose doesn’t feel uncomfortable, I must be have something wrong with my nose, I need go to hospital.

Yes, POK OI hospital , I am here !

I wanna go to nose clinic, where I should go? Yes, there is a directory broad on the wall, maybe I can get help from it. Oh, there is too much information on such a small broad.

There are too many people around the enquiry desk, it will take a long time to go my turn.

Way Finding(Basic Needs)

Scenarios

What I should do? my God! I want to see my doctor as soon as possible.

What is that? I never have been seen it!

Oh, It is a modern e-directory. I am willing to try it.

Scenarios

Surely, I am patient, I touch the icon “patient” Oh, There is a funny cartoon human body, which ask me to point which part of my body feel uncomfortable.

My nose is uncomfortable, So I touch the nose

Funny, It is so easy, I got it! I should go to ear, nose and throat department!

Scenarios

I wanna get direction, so I touch the Button. Oh, I need to go the second floor. It is so clear!

My memory is not good, yes, I ask it to set the information to my iPhone.

Oh, I received it! So fast!

Scenarios

Yes, I also want to know the process of the treatment.

So what I need to do is to press the button “Take a look”.

I got the overview of treatment process. Yes, so easy, so happy, I got it!

Scenarios

So many people waiting here, how can I kill the waiting time?

Yes, let me explore other functions of the information kiosk!

What's this function? I touched the second button in the home page.

Reminder

// _Scenarios

Wow, is contains so many announcement information from the hospital!

It reminds me that this season will have some infectious disease, I really need to pay attention to it!

Aha! Here is an entertainment feature! I can’t wait to use it!

Wow, so many mini game related to healthcare in it.

Scenarios

I chose the organ game to paly, I reorganized the organ to the right place that I win the game!

Yeah! So interesting! I paly the game and in the same time I learned a lot of health related knowledge!

Oops, the system remind me that it will be my turn to see the doctor, I need to go!

I really like the E-Directory kiosk!

Entertainment

Wireframe

This part is the draft or the prototype of our design. And this will you a comparatively clear idea of what function will add and what layout will be used, in one word, it will give you the overview of our design.

Way finding

Wireframe

Way finding

Department Name

Ear ,Nose & Throat

E…….

E…….

Wireframe

Way finding

Department Name

Get Directions

Nose

• Explore graphic interface and user interaction• Apply visual design and final content to design prototype• Develop improvement guideline

Next Approach

Many thanks should go to Peter Chan & Michael Laiand the staff of Pok Oi Hospital who offer us many inspiring instructions and useful information.

Thanks