Upload
informa-australia
View
170
Download
0
Embed Size (px)
DESCRIPTION
Penny Hobson, General Manager – Care at Home, BlueCross delivered the presentation at the 2014 Discharge Planning Conference. The 2014 Discharge Planning Conference - Assisting health services to adopt an integrated and consumer directed approach to discharge planning. For more information about the event, please visit: http://bit.ly/dischargeplan14
Citation preview
Benefits and Implications of
Consumer Directed Care for
both Residential and Home Care
BlueCross Community & Residential Services
Penny Hobson, General Manager Care at Home
This presentation:
Provides some information about BlueCross,
including “The BlueCross advantage”
Outlines the principles of Consumer Directed Care
(CDC)
Describes the Model of Care at BlueCross
Presents some of the challenges and benefits that
have arisen from changing our model of care
Describe the culture of BlueCross and how this
helps us achieve the principles of CDC
BlueCross Community and Residential
Services
Established in 1993
23 Residences comprising approximately 1700 beds
Care at Home Division that includes
115 Home Care Packages
Programs
Veterans Home Care
DVA Home Nursing
Private Services
Brokerage
Consumer Directed Care
a model that places the individual at the centre of care decisions,
engaging them in the process to determine what their care needs
are and how they are provided. Judge Rauf Soulio (May 2013)
Principles
• Consumers are empowered to continue to manage their own
lives; retaining control
• Individualised care based on assessed need and identified goals
• Respectful and balanced partnerships between consumers and
home care providers
• A focus on wellness and re-ablement
• Transparency
Home Care Guidelines (2014)
Achieving CDC at BlueCross
Defining the CDC Model
Staff education
Client Education and Support
Changing the intake and assessment
process
Changing the Case Management Model
BlueCross Model of Care: Person Centred
Care “…a standing or status that is bestowed
upon every human-being, by others, in the
context of a relationship and social-
being. It implies recognition, respect, and
trust.” Tim Kitwood
“…treatment and care provided by
health services [that] places the
person at the centre of their own care
and considers the needs of the older
person’s carers.”
Vic Dept of Human Services (2003)
BlueCross Model of Care: VIP
approach
V = valuing people
I = individualised care
P = personal perspectives
S = social environment
Brooker (2003)
Partnership
1. Getting to know the resident or client as a person
2. Sharing of power and responsibility between the
service user and service provider
3. Accessibility and flexibility of both the service
provider as a person and of the services provided
4. Coordination and integration of care for the
service user
5. Having an environment that is conducive to person-
centred care both for service providers and service
users.
Dept. of Human Services (2003)
STARFish - the BlueCross culture
Staff engagement survey - BlueCross
Summation CDC
Client choice
Client empowerment
Seamless transition
Home Care
Residential Care
Staff Culture – STARFish
Staff and Client empowerment
Partnerships/relationships
Summation
The principles of CDC need to be incorporated
into the acute sector and the discharge planning
process to ensure consumer empowerment and
choice is achieved