Partnership with Patients

A presentation before CMS/Partnership for Patients June 13, 2012 by Regina Holliday

Two Measurable GoalsKeep patients from getting injured or sicker.

By the end of 2013, preventable hospital-acquired conditions would decrease by 40% compared to 2010.

Help patients return home without complication.

By the end of 2013, preventable complications during a transition from one care setting to another would be decreased so that all hospital readmissions would be reduced by 20% compared to 2010.

CMS Innovation Center is investing up to $1 billion to two Partnership for Patients initiatives:

(HEN’s) Hospital Engagement NetworksOrganizations awarded funding by CMS to Collaborate with hospitals to find solutions toImprove patient safety and quality

1.HAC (Hospital Acquired Condition) 2.HAI(Hospital Acquired Infection) 3.OB adverse events 4.Reduce Readmissions

CCPT Community-based Care Transitions Program

To aid in care transitions from inpatient hospitalto other care settings, improve quality and reduce Readmissions.

What can patients do to reduce health care harm?

Patient, Family & Community-Driven Care

Chronic Care Model

CommunityResources &PoliciesSelf-management Support

Health System Health Care OrganizationDelivery System Design Decision Support Clinical Information Systems

InformedActivated

Patient

Prepared, Proactive

Practice Team

FamilyCaregiverSelf

Pop culture Friends Neighbors Civic organizations Religious Institutions Social Media

PEN’s Patient Engagement Networks

a PEN is really good at writing about injustice and then telling the whole world.

Street Art in Health Care?

~Patient Safety Posters as Art

~Funded Art Competitions to design eye catching posters to address

~Artist donate designs for the cause

Set of 10 of these 18x24 $99.00

Joint Commission

Free to downloadJoint Commission

1-800-Number for Health Care Harm

This 1-800 vender is contracted with over 800 facilities for reports of violationsfrom patients or providers

Pro-Publica Patient Harm on FacebookOver 700 members are members of this online Group reporting instances of harm nationwide.

When Twitter AttacksWhen we have no recourse we will complain online

QR Code Guerilla Action

Could placement of a QR direct patients to help?

If we want to address harm we must be able to report it…

A name tag defines us

What if we had a resource that depicted the reality of care visually?

Patient EducationWho taught you how to be a patient?

Look at children as they play

They play “school.”They play “house.”They play “store.”

And they play “doctor?”

How can we own our patientExperience we are not included?”

Include the Patient Voice

We must encourage every committee, sub-committee, and hospital board to actively recruit and include patients in every aspect of the care process from design to implementation to resolution.

SpeakerLink.org

From the exam room to the board room.

Welcome to the Walking Gallery.

Telling the patient story one jacket at a time.

Technology and Design should be the wind at your back, not your face.

Social Media ~ HIT ~ UX design ~ Meaningful Use ~ Venders ~ Programmers ~ Patient Portals

Patients are really goodat connecting the silos of care

To make this goal we must all work together hand in hand.

It is a partnership for all.