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Technology can be at the forefront of patient safety and avoid doctors falling into medical legal issues. Communication is the key and technology provides some good mediums for the same
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Plus91 Technologies Private Limited
Medico Legal and Patient Safety Through Information Dissemination via Technology
Aditya PatkarPlus91 Technologies
Twitter: @adityapatuEmail: [email protected]
Plus91 Technologies Private Limited
Doctors are running scarred
with potential Medico Legal
hazards they may have to face
Plus91 Technologies Private Limited
Even the most successful and prepared doctor
faces moments of risk in practice
Human Error Too much Work
Plus91 Technologies Private Limited
The key to providing genuine Patient Safety
and covering future Medico Legal
pain points is Adequate & Accurate transfer of Information
Plus91 Technologies Private Limited
The Easiest Cheapest Most convenient
method of information dissemination is by usingTechnology
Plus91 Technologies Private Limited
Two methods of Information Transfer for Patient Safety:
Unstructured – Easily available, everyday use, may not be usable in Court of Law
VS
Structured – Tougher to find, Maybe Paid, Should stand up in Court of Law
Plus91 Technologies Private Limited
3 possible type of communication:
Communicate to reduce chances of Error!
Between Doctor and Patient
Between Doctors and Healthcare Staff
Between Inanimate Objects and Healthcare Staff/ Doctors/ Patient
Doctors may not communicate all the risks and hazards to the patient
Patient may leave out important details of Medical History
Doctors, Nurses, Pharmacists may misinterpret instructions given by other doctors or completely miss them
Doctors, Nurses, Pharmacists may not comply with procedure
All stakeholders may miss-read information provided or assume information which is not provided legibly
All stakeholders may not complete the process as indicated without guidance or alerts
Plus91 Technologies Private Limited
Doctor and Patient Unstructured: • SMS
– SMS Medication Reminders, Report Values– Use the phone to let your patients know information they need instantly– SMS stays on record with the police and phone company– SMS lets the patient know you care outside your consulting room
• Email– Email Reports and Results– Make the patient travel less– Send Documents as PDFs– Stays on record– Email communication is known to improve patient responsiveness
Plus91 Technologies Private Limited
Doctor and PatientStructured:• Patient Safety Software
– Patient Safety Software reminds you about Consents and lets you take consent confirmations via electronic signatures and thumb prints
– Improve quality of communication and force patient to confirm what is being said
• Website– Simple medium to talk to and educate all your patients– Patients can read at their own convenience– Update and Upgrade at your convenience
• Personal health records– Patient updates personal health record over time to ensure accuracy in data and no
immediate judgement from the doctor, hence less fear of revealing history
Plus91 Technologies Private Limited
Doctors and Healthcare StaffUnstructured:• Email
– Email exchanges between staff and doctors help each other to stay on top of the situation
– With Push Mail this information is now instantly accessed
• SMS– From extreme emergencies do not shy away from SMS– Make you keep the information Short and Simple
• Telemedicine– Allows you to video conference with Doctors and Other staff– Helps better communicate emotion and perception– Allows real time access of same data to help explain better
Plus91 Technologies Private Limited
Doctors and Healthcare StaffStructured:• EMR
– Authentic Medical Information about a patient in a structured pre-defined format– Built in checks and measure to ensure accurate data
• Alerts– Task Lists – Alerts using the EMR software or other reminder software– Carry out important tasks, alerts help you remember– Information carried in Pen Drives and Smart Cards help understand situation better
and quicker
Plus91 Technologies Private Limited
Inanimate Objects & Health Staff/Doctors/PatientsUnstructured:• Medicine Coding
– Color Coding medicines for like sounding names– Using Software to know which medicine is stored where
• Office Documents– Using MS Office or Open Office to deal with Patient Schedules, Inventory and
Patient Reports
• Internet– Using the Internet to search for information on how to use a certain instrument or
help with a latest procedure– Internet helps you communicate with manufacturers and wholsalers to ensure
accurate information and supply
Plus91 Technologies Private Limited
Inanimate Objects & Health Staff/Doctors/PatientsStructured:• Bar Coding
– Bar Coding Medicines and Blood Bags to ensure the correct one is given– Can also check counterfeits and expiry dates
• Reminders– Using EMR based reminders to transfer correct and on time information about a
patient
• RFID tagging– Using RFID tags to locate and search for instruments, medical equipment, even
patients!
• Check Lists– Using Pre-Defined check lists of phones and tablets to ensure you follow process
Plus91 Technologies Private Limited
Thank You