October 16, 2013

Aldaba Theater, University of the Philippines

Quezon City, Philippines

• FOUNDATION, INC.

COMPANY PROFILE

Founded in April 1999 as a vehicle for

greater private sector participation in the

delivery of basic health services including

family planning and reproductive health.

Today, its network of 6 clinics provides

comprehensive, quality outpatient services

at affordable prices.

Our Vision is a

healthy, happy

Filipino family.

Our Mission is to provide

affordable quality

reproductive and family

health services in a

friendly and

compassionate manner.

Ms. Teresita D. Panganiban President - Chief Executive Officer

Our Core Values:

• Excellence

• Compassion

• Commitment to Service

• Integrity

Our Present Board of Trustees

Chairman: Ms. Zorayda Amelia C. Alonzo Vice Chairman-Treasurer: Ms. Maria Isabel G Ongpin

Member-Trustees:

●Ms. Elizabeth Zobel De Ayala ●Mr. Ernie Pernia ●Ms. Carmelita Quebengco ●Mr. Vicente Pacqueo ●Ms. Teresa J. Ho ●Ms. Teresita Panganiban Dr. Juan Pablo Nanagas

• Incorporated in 1999 with funding from the USAID under two Contract Agreements—1999-2001; 2001-2003

• Main mission was family planning; target market was lower income groups – Class C, D, E

• Designed for chain of 60 clinics nationwide to provide access to quality health

• USAID support initially intended to extend up to nine (9) years and leave a sustainable operation on the tenth year.

Brief History

Brief History

• Established 10 clinics between 2000 to 2002—Masinag, Shaw, Cubao, Lagro, Pasay, Pasig, San Juan, Sangandaan, Cebu and Davao

• No cost extension of USAID support to end of 2005; Self-sustaining from that time

• Cost cutting measures applied including closure of resource draining clinics— Sangandaan, San Juan, Pasig, Pasay City

FriendlyCare Clinics

Cebu Shaw Davao

Masinag Lagro Cubao

6 clinics

Sustainability Strategies • FP activities sidelined starting 2006 to

focus on sustainability of operations

• Various minor funding/grants for specific projects— Consuelo Foundation, USAID (PRISM), Rocking Moon Foundation, Soroptomist International, CIDA, Rotary Club International, UNFPA

• Applied aggressive business development strategies, strengthened branding, forged affiliations

Meet your Family Health Savers

• Flu Vaccine

• Hepatitis A vaccine

• Hepatitis B vaccine

• Pneumococcal Pneumonia

vaccine

• Human Papilloma Virus (HPV)

• Typhoid Fever

• MMR

• Chicken Pox

• Meningococcemia

• Rabies, etc

FriendlyVax

Our

Healthcare

Services

One-stop-shop

Family Health Clinic

• Hematology (CBC)

• Liver profile

• Thyroid Function Test

• Immunology / Serology

• Cancer Screening

• Blood Chemistry

• Papsmear

• Drug Test

• HIV Counseling and Testing

• Pregnancy Test

• Urinalysis / Fecalysis

FriendlyCare Clinic’s Licensed Medical Technologists

• Mammogram

• X-ray (Digital / Analog)

• Pure Tone Audiometry

• Spirometry

• Ultrasound (2D/3D/4D)

• 2D Echo with Doppler (Adult & Pediatric)

• Treadmill Stress Test

• Electrocardiogram (ECG)

• Vascular Ultrasound

• Ultrasound Guided Biopsy

• OB/Gyne Doppler Ultrasound

• Sonomammogram

• Internal Medicine

• Family Medicine

• OB Gynecology

• Pediatrics

Core Consultation

• Cardiology

• Pulmonology

• Gastroenterology

• Diabetology

• Pediatric Allergology

• Pediatric Cardiology

• Dentistry and Orthodontics

• Urology

• Dermatology

• General Surgery

• Ophthalmology

• Cataract Surgery

• ENT

• OB Endocrinology / Fertility

• Urology

• Orthopedic Surgery

Multi-Specialty Services

• Family Health Program Installation at the Workplace

(Maternal and Child Health)

• Family Planning Counseling, Seminars, Lectures

• Family Planning Methods (Temporary and Permanent)

• Bilateral Tubal Ligation (BTL)

• No Scalpel Vasectomy (NSV)

Family

Planning

Services

Other Healthcare Services

• Annual Physical Examination

• Pre-Employment Examination / Psychometric Testing

• POEA Accredited PEME for Land-based OFW

• Drug Testing

• HIV Counseling and Testing

Accreditations

YOY Gross Revenues

35M

47.3M

0

2000000

4000000

6000000

8000000

10000000

12000000

14000000

16000000

18000000

1 2 3 4 5 6 7 8 9 10 11 12

Comparative Monthly Sales

CY 2003

CY 2004

CY 2005

CY 2006

CY 2007

CY 2008

CY 2009

CY 2010

CY 2011

CY 2012

CY 2013 (Sept)

40.4M

50.3

64.7M

90,8M

108.4M 123.1

131.5143.8M

122.6M

GRANT FUNDS/OPEX TRENDS • COST CONTROL

MEASURES ALIGNS WITH DWINDLING AID FUNDS

• OP UPWARD CURVE DUE UNAVOIDABLE MAINTENANCE & UPKEEP OF AGING EQUIPMENT & FACILITIES

• PRESSURE ON CASH FLOW DUE VOLUME ACTIVITY & CAPEX REPLACEMENT

0

20000

40000

60000

80000

100000

120000

140000

160000

180000

200000

Total OPEX

Depreciation

GRANT Funds

Operating Expense • BLOATED PLANTILLA

RATIONALIZED

• WAR OF ATTRITION FROM 2006 TO 2010

• FACILITIES ALIGNED TO CAPACITY UTILIZATION

• LEASE CONTRACTS RENEGOTIATED

• ADS & MARKETING PARED TO BARE MINIMUM; SHIFTED TO INCENTIVES AND REFERRAL COMMISSIONS

• AFFILIATIONS W/ HMOs/Brokers BOOSTED

0

10000

20000

30000

40000

50000

60000

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Personnel

FacilitiesRental

Utilities &Others

Advtg/Commissions

PERFORMANCE BY CLINIC

REVENUE TRENDS SUSTAINABILITY TRENDS

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

2005

2007

2010

2012

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

120.0%

140.0%

160.0%

2005

2007

2010

2012

HISTORICAL FINANCIAL PERFORMANCE PESOS MILLIONS

Calendar Year 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Program

Income 3.6 23.6

35.6 40.6 47.1 48.2 51.4 63.4 90.7 107.9 123.4 132.2 145.6

Grant Funds 155.8 186.6

81.2 80.7 65.7 52.8 11.2 7.3 2.2 2.1 6.6 9.1 8.0

Total 159.4 210.2

116.8 121.4 112.7 101.0 62.6 70.7 92.9 110.0 130.0 141.3 153.6

Growth – P.I. 566% 51% 14% 16% 2% 7% 23% 43% 19% 14% 7% 10%

Growth %

Total 32% -44% 4% -7% -10% -38% 13% 32% 18% 18% 9% 9%

OPEX 82.95 173.4

143.4 137.7 125.9 103.7 83.8 87.5 107.3 115.5 125.0 129.7 146.3

% Inc/(Dec) 109% -17% -4% -9% -18% -19% 4% 23% 8% 8% 4% 13%

COMPARATIVE PERFORMANCE

(50,000)

-

50,000

100,000

150,000

200,000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013BDGT

PROG INC

CONTRIBUTIONS

Net Gain/(Loss)

FP - Long Acting Permanent Methods (BTL/NSV)

CY Acceptors CY Acceptors

2000 38 2006 405

2001 398 2007 515

2002 650 2008 504

2003 1,937 2009 672

2004 2,079 2010 1,561

2005 1,430 2011 3,026

2012 2,146

2013 (Sep) 1,521

Cum Totals 6,532 10,350

PTD Total 16,882

Our Challenges • Retooling/equipment replacement

• Expansion of capacity installations

Expansion of reach

• Aggressive competitive pricing/

Emerging new players

• Technology trailer

• Pay scale standardization – technical,

clinicians and backroom operations

• High penalty of leasing facilities

Kalusugan sa Presyong Kaibigan

THANK YOU!

Visit our website @

www.friendlycare.org Like our official Facebook page

©October 2013