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Introduction to sources of medical information Back to basics in reference work Philosophy of information service, where to look for authoritative answers; evaluation The reference interview in medicine Types of health information (i.e. patient groups & consumers; health professionals) Most common questions; categories, facets & ‘pearls’ On the wiki: Reference services: http://hlwiki.slais.ubc.ca/index.php/Reference_services The information needs of users:
http://hlwiki.slais.ubc.ca/index.php/Information_needs_of_users Medical vocabulary, prefixes & suffixes:
http://hlwiki.slais.ubc.ca/index.php/Medical_vocabulary
Reading:• Browne R, Lasserre K, McTaggart J, Bayley L, McKibbon
A, Clark M, Perry GJ, Murphy J. International trends in health science librarianship: part 1 - the English speaking world. Health Info Libr J. 2012 Mar;29(1):75-80.
Introduction to sources of health & medical information
Various activities, interactions in class…
Discuss what health libraries doTake 2-3 minutes to think about……what makes health libraries unique?
Write down some ideas….
be prepared to brainstorm with instructor
What is a source of information?
Take 2-3 minutes
Think broadly about what you THINK makes a source of information…
How is a reference source related/different from “any source”?
Write down an idea or two & share it
What is a reference source?
• To look up, consult – rather than read from cover to cover
• Provide foundation & lead to other types of information such as primary, secondary – & tertiary sources of information
• It provides access to organized information
What makes a good reference interview?
What does Bill Katz say?
“…reference work is viewed in terms of questions and answers. A patron has a question and expects the library to provide an answer,
or at least where it can be found.”
The reference encounter
William A. Katz. Introduction to reference work, Vol. 1: Basic
information sources. 3e. New York N.Y.: McGraw-Hill Press, 1978.
…“[medical reference] … may be defined as activities that provide information to accomplish the goals of the organization. These include literature and database searches, ready reference, Internet training, document delivery and outreach services.”
. Ruth Holst. MLA Guide to Managing Health Libraries. New York: Neal Schuman, 2010
What a medical reference encounter is like
Episteme: Greek for ‘knowledge’ or ‘science’…is the body of ideas that determine knowledge in a given area
What is an almanac?
almanac (fr. Arabic al-manakh) (14th cent.)
Contains miscellany, astronomical & meteorological data for given year; country; tabular & general information; a lot of health-related information, including health care costs & statistical information
Almanac
Source: Encyclopedia of Library and Information Sciences, 3ed
What purpose does a human atlas serve in medicine?
Atlas
e.g., MedlinePlus Anatomy Frank Netter’s Atlas of anatomy Gray's Anatomy
Drug sources – Canada
Call # QV 55 C362 2006Drugs – Popular Works
Call # 615.1 B65uDrugs – Canada
Pharmacopoeias--Canada
• What do ‘handbook’ & ‘manual’ have in common?
• Quick look at data, facts & information
• Provide principles & important facts of medical topic
Medical handbooks & manuals
The reference interview in health
. respect privacy/confidentiality (in person & online)
. provide a safe, private place
. listen closely, be empathetic
. be aware of emotions & body language
. use reassuring phrases …”I’m here to help”
. know limits of your collection & expertise
. refer question if necessary
Daily issues in health libraries
• Access, authority, evidence
• Reference interview
• Collection development, expertise, “Know your collection”
• Libraries don’t have access to doctor/patient charts
• Do you provide consumer level information only? selective reference?
• Referral - as we do not dispense advice, how is this done
• Privacy, confidentiality
• Understanding users’ information needs
• Culture, language, general literacy, Canadian context
• Foreign language materials vital
• Literacy - reading level of user to material selected
• Knowing “health literacy” level of patient
• Emotional issues around disease/prognoses
Daily challenges for health librarians
Artist Alireza Darvish