Kailash Healthcare Increases Productivity By 40% With Google Apps For Business. Goes Google With MediaAgility

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    25-Jun-2015

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1. Kailash Healthcare Improves Productivity By 40% With Google Apps ForBusinessA Case Study By MediaAgilityKailashHealthcareLtdisagroupofhospitalsandresearchcentersdedicatedtohealthcareandwellbeingofthesociety.Thegroupcomprisesofmultispecialityandsuperspecialityhospitalsandresearchcentersacross3statesinIndia.This25yearoldgroupofhospitalshasasinglepointagendatoprovideefficient,timelyandpatientfriendlyhealthcaretoitspatients,throughbestmedicalpracticesinaclean,healthyandrejuvenatingenvironment.KailashHealthcarehasover500employeesspreadacrossthegroupofinstitutesofwhichovera100requireITenablement.Themainchallengethatthegroupfacedwastokeeptheseemployeesconnectedwhileretainingfocusontheirmissionofprovidingexcellentheathcaretothepatients.TheITteamstruggledtokeeptheircommunicationchannelssmoothandefficient.Kailashwasrunningtheirmailsonaprimitivewebmailplatform.TheGroupIThead,SandhyaJha,identifiedtheneedtoupgradetoanexcellentinternalcommunicationandcollaborationchannelthatwouldpowerthebestdoctorsandhealthcarestaff.ItwasobviousthatweretainedourITinfrastructureontheCloudbutevaluatingavailableCloudbasedsolutionsinthemarketwasmyimmediateactionitem.,recallsSandhya.TheforemostdecidingfactorofthebestfitforourorganizationalITneedswasthatofminimaldowntimeandsecurityofourdata.Minimisingdowntimeisverycriticalforthehealthcarebusiness.Apparently,theITteamatKailashwashassledbyalowperformanceoftheexistingsystem.Thegroupfacedatremendousdelayinemaildeliverywhichhamperedtheirdaytodayfunctioning.ThiswasnotacceptabletoKailashasagilityisforemostforahealthcaregroup.Therewasabsolutelynopointofrunningonawebbasedemailsystem,ifthereisalaginmaildelivery.Itwasdefeatingtheverypurposeofacloudbasedcommunicationchannel,saidSandhya.TheirITissuesjustdidnotstopthere.Theteamwasalsofacingseriousissueswithspamcontrolandemailbackup.AlltheseproblemssummedupandtheITteamdecidedtoadoptacomprehensivecloudbasedmessagingsystemthatwouldresultinbetterefficiencyoftheirteam.Afterevaluatingalltheexistingmailsolutions,KailashdecidedtoadoptGoogleAppsforBusiness.Besidesservingtheirbasicneedtodelivermailsinrealtime,theGooglesuiteofsolutionsalsohelpedthemovercometheirotherITchallenges.ThedecisiontoswitchtoGoogleAppswasbackedbytheentireManagementatKailashGroup.GoogleAppsnotonlyenabledasmoothcommunicationchannelacrossalllocationsofKailashbutalsoenabledarobustcollaborationenvironmentpoweredbyGoogleDrive,GtalkandCalendar.Theemployeeswerenowabletoworksimultaneouslyonmultipleissues,acrossalllocations,withGoogleDocsscheduleappointmentsfortheDoctorsandstaffonGoogleCalendarandcollaborateinstantlyonGtalk.Thesystemsawanimmediatechangeintheirwayofwork.TheITteamnoticedthattheinbuiltspamcontrolsworkedsmoothlybehindeachmailbox.OneofthebiggestpainforanyAdministratoristominimizespamfortheiremployees.WithGoogleAppsandPostini,thiswaseasy.Notonlydidweseealmostzerospambutgotasuperbuptimeandagreatmailarchivingsystem.AllourchallengeswereovercomewithanallinonesolutionGoogleApps,saysJha.TheKailashgroupsworkflowsawasignificantimprovementaftertheswitch.GoogleAppsusersinthegrouphaveanimproveduserexperienceandtheITadminsarenotworriedaboutdowntimes,security,spamorbackupsanymore.GoogleAppscollaborationcapabilitieshavemadedaytodayworkeasierforitsemployeesand 2. haveresultedinalmost40%increaseinefficiency.OneofthemainreasonsforKailashtochooseGoogleAppsovertheotherproviderswastheGooglestrategyofprovidingversionfree,automaticupgradestoitsusers.AsGooglereleasesnewfeaturesandupgrades,theITteamatKailashneednotbotheraboutpatches,purchasingthelatestversionorcompatibilitywithothersoftwares.AllthenewproductenhancementsareautomaticallyintegratedatthebackendanditsusabilityislefttotheAdministratorortheenduser.Kailashmigratedovera100oftheiremployeestoGoogleAppsforBusinesswithMediaAgility.MediaAgilitynotonlyshowedproductvaluetotheKailashgroupbutsmoothlytransitionedallitsemployeesfromtheirexistingmailsystemtotheGoogleAppssuiteofcommunicationandcollaboration.MediaAgility,aGoogleAppsPremierPartner,helpedKailashwithdatamigration,creationofusers,groupsandorganisationalunits.TheentireswitchwasperfectlymappedunderaprojectmanagementscopewhichincludedstrategicandtechnicaldeploymentofGoogleAppsandPostiniwithinapredecidedtimeframe.KailashwasprovidedwithChangeManagementserviceswhichincludedtrainingsessionstohelptheendusers.SuperAdmintrainingswerealsoprovidedtotheITteamtobettermanagetheGoogleAppssystem.

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