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Health and Care Innovation Expo 2014, Pop-up University, Day 2. Improving services through co-productionCare – Well-being – Partnership S155 day 2 - 1430 - improving services through co-production (2) Robert Lupton, Patient Experience Recovery Lead Cheshire & Wirral Partnership NHS Foundation Trust #Expo14NHS
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Improving services through co-productionCare – Well-being – Partnership
Robert Lupton, Patient Experience Recovery Lead
Cheshire & Wirral Partnership NHS Foundation Trust
Improving services through co-production
Care – Well-being – Partnership
Overview• Patient and Carer Recovery Leads• Lived Experience Representative• Overview of presentation
National Drivers for Co-Production
• AQuA• Department of Health – Health & Social
Care Bill Integration and personalised care• Centre For Mental Health - ImROC• Closing the Gap• Triangle of Care
Outcomes • Direct link between patient experience and
improved outcomes• True co-production• Cost savings
Patient and Carer Experience• People must come before numbers
(Robert Francis 2013)• Hearing the voice of the patient• Investing in growth and capacity of staff
and patient experts• Transparency
6 C’s
Transforming Patient and Carer Experience
NHS Institute for Innovation and Improvement
Innovations• Learning Disabilities• CAMHS• Integration with 3 local authorities• Peer Steering Group• Triangle of care• Recovery Colleges
CAMHS• Meaningful and innovative involvement of
young people in the development of young persons services
Involving people with learning disabilities in Patient Led Audit of the Care Environment
(PLACE) annual assessment. (Previously PEAT)
Meetings were held to explain the process
and how the service users could get involved
PLACE topics
FoodAnd
Nutrition
PrivacyAnd
Dignity
InfectionControl
Environment
Cleanliness
PLACE
Score sheet examples and scoring system used
Members audited each unit in pairs,with staff support to complete the scoring sheets
Scoring
Assessment includes tasting the food,and we had an opportunity to speak to the Chef
The final scores were discussed around the table
Cultural shift for staff• Recruitment selection • 6 C’s training for staff• Peers Support training for staff• Recovery Education• Triangle of Care• Golden Thread
Questions
Thank you for listening