Transcription Business Profile

iGlobal provides healthcare services such as Medical Transcription. We help clients transform their operations by increasing efficiency, improving processes and delivering exceptional service. Our depth of knowledge and our extensive experience in the healthcare helps us meet the clients’ business objectives

MEDICAL TRANSCRIPTION WORK WE HANDLE

JOB DESCRIPTION

Production Head

Manages file allotments and

overall production management.

Team Manager

Monitors client requirement, as well as, training and re-training,

evaluates performance level

of every staff.

Proofers

Proofreading of medical transcription

work. Final Proofreading before

sending back the files to client

• continuation…JOB DESCRIPTION

Senior Editors/QA

At least 5 years of experience in

Editing and does 2nd level

Editing.

Does quality control for all

work.

Covers the editing for 99% accuracy target.

Transcriptionist Transcribes reports.

Does 1st level editing for

colleagues within the cell group.

Also does editing on format, style,

punctuation, grammar and

spelling.

Support & IT

Monday to Sunday

24*7

NoteWe can add more work shifts if you

would require them.

Main Contact

Mr. Nikhil (Head

Production)

Hours of availability:

8 pm to 10 am IST

QUALITY PROCESS AND HIPAA

We follow a four tire process to handle the jobs. In the first level, the MTs meticulously type out the dictation, then editors go through the files and bring them almost to perfection and lastly our senior QAs proofread them to weed out the tiniest errors, if any. At the fourth level, the files are checked for formatting according to the client specification. Our accuracy is rated by our clients as almost 100% on normal documents and 98-99% on ESL or tough dictators. We believe in putting our best efforts all the time without leaving a single stone unturned. Our clients are very much impressed with our process and quality. Our main focus is on delivering 99% plus accuracy consistently.

The client’s request for privacy is our priority. We are committed to maintaining the confidentiality of clients and their patient records. A Non-Disclosure Agreement is signed with every single member of our team wherein strict measures of maintaining confidentiality of patient records is discussed and explained.

We implement the below measures to assure security

All files transferred

through our

secured FTP server

are in encrypted

form.

We do not store

audio files in the local system or

the network after the

completion of work

unless requested by clients.

We make sure that sample

documents in

database do not contain

demographic

information, such as

patient name and

MR#.

All transmissi

ons are secured by 128-bit SSL encryption

.

Support Data such as patient demograp

hic informatio

n via efax/Excel/ASCII/etc.,

are destroyed within a week of

completion of work.

Server logins and passwords

are changed once in a month to

ensure security.

Sharing of username

and passwords of server

logins, portal

logins and mail login is strictly

prohibited.

We delete the header

and signature

of any client’s

incoming mail or

feedback while

sharing with MTs and QAs.

COMPANY FACTS

Located at Chennai,

Coimbatore, Coonoor, and Pollachi with experienced

resources pool with state of art IT

infrastructure.

We offer potential clients a FREE

TRIAL period to help them

evaluate our quality and

turnaround time and our

turnaround time varies from 2-48 hours from the

time of download of audio files.

Pricing as low as (4 cents per voice

recognition and 7 cents per straight transcription) per 65-character line

standard.