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Patient Access is a service that lets you access your local GP and pharmacy services online. http://www.patient.co.uk/patient-access.asp Using this service could let you: - Book new appointments without having to phone. - Order repeat prescriptions so they are ready to pick up. - Change your address details in seconds. - View your medical record securely online http://www.patient.co.uk/patient-access.asp Please note: your local practice may not offer every Patient Access feature. Ask at your surgery to find out which are available to you.
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Getting started with Patient Access
Agenda
• What is Patient Access?
• Benefits and concerns
• A practice manager’s experience
– Jenny Keane, Ashfield Surgery
• How do you turn it on?
• Tips and tricks
• New features
• Questions and Answers
What is Patient Access?
• Book appointments
• Order repeat
prescriptions
• Change your address
• Change personal details
• Message the practice
• Medical record
• All controlled by settings
in the clinical system
BenefitsFor your practice
Ease demand on reception desks
Reduced overhead in processing
repeat prescriptions
Fewer phone calls
Reduce DNAs by making it easier to
change/cancel appointments
Informed patients with medication
and medical record access
You are in control
For the patient
No need to phone
No need to queue
Quicker to book repeat prescriptions
Save time
24 hour service – manage
appointments outside of practice
hours
Accessibility through appointment
management
Patient empowerment through
information and participation
Mobile access
Benefits
My patients just won’t use it
• The average Access practice has 540 active
patients using it, the top practice over 8,000
• For many patients, online access is now an
expectation
• Two thirds of the 600m+ customer contacts
received by English local authorities each year
are now coming in through onlinehttp://www.socitm.net/news/article/143/two
_thirds_of_customer_contacts_now_online
There will be too much overhead
for my practice
• Experienced practices agree Access is a huge time-saver
• Medical record viewing on the health agenda
• See the Common Room, and speak to your OM about advanced training
Patients won’t use appointment
booking appropriately
• In general, patients are responsible
• Appointments offered can be configured in detail, more information later
• 1900 practices already offer appointments
• Can limit patient access to features
A practice manager’s view
Jenny Keane
Practice Manager
Ashfield Surgery, Sutton Coldfield
Getting started
• THINK ABOUT HOW TO HANDLE GIVING INTERNET ACCESS
TO AREAS OF YOUR CLINICAL SYSTEM.
• ISSUES – CONFIDENTIALITY
• - SECURITY
• MOST BENEFITS FOR THE PRACTICE AND PATIENTS ARE::
• MAKING & CANCELLING APPOINTMENTS
• REPEAT PRESCRIPTIONS
• ACCESS TO MEDICAL RECORD?
• WHO SHOULD BE GIVEN ACCESS?
• PARENTAL ACCESS FOR CHILDREN
Signing up for access
• PATIENT APPLICATION FORM
• SECURITY – WE TOOK A ‘BANKING’
APPROACH
• PATIENT HAS TO PROVIDE PERSONAL
INFORMATION
• PHOTO ID – VERIFIED BY THE PRACTICE
• ACCESS ID AND PIN SENT VIA POST
• ONLINE REGISTRATION
Advertising the service
• RIGHT-HAND SIDE OF PX
• NOTICE BOARDS IN WAITING ROOM
• JAYEX/INFORMATION SCREENS
• VERBALLY
• ESPECIALLY TO PATIENTS COMPLAINING ABOUT
NOT BEING ABLE TO GET THROUGH ON THE
PHONES!
• PRACTICE WEBSITE
Questions?
@patientUK
patientUK