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Bill Alexander Highland Pathfinder www.forhighlandschildren.org

Getting It Right for Every Child: Promoting effective change - Bill Alexander

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Bill Alexander. Head of Children's Services for NHS Highland and Highland Council. Session 4 - Changing Children's Services. Getting It Right for Every Child: Childhood, Citizenship and Children's Services, Glasgow, 24-26 September 2008. http://www.iriss.org.uk/conference/girfec

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Page 1: Getting It Right for Every Child: Promoting effective change - Bill Alexander

Bill Alexander

Highland Pathfinder

www.forhighlandschildren.org

Page 2: Getting It Right for Every Child: Promoting effective change - Bill Alexander
Page 3: Getting It Right for Every Child: Promoting effective change - Bill Alexander

principles and values • Child at the centre• Holistic approach and early intervention• Confidentiality and information sharing• Safety• Promoting opportunities, valuing diversity• Partnership with families• Building on strengths• Bringing help to the child• Bringing help together• Supporting informed choice• Teamwork between professionals and agencies• Professional boundaries and standards• Individual development• Values across all working relationships

Page 4: Getting It Right for Every Child: Promoting effective change - Bill Alexander

the core components

• Pathway through services

• Common language

• Engage and empower children and families

• Named person and lead professional roles

• Assessment framework, that builds from birth

• Assessment determines plan and service delivery

• Single Child’s Plan

• Fewer meetings, with single Child’s Plan meeting

• E-solutions

Page 5: Getting It Right for Every Child: Promoting effective change - Bill Alexander

Child’s Plan consideredat Liaison Meeting

Page 6: Getting It Right for Every Child: Promoting effective change - Bill Alexander
Page 7: Getting It Right for Every Child: Promoting effective change - Bill Alexander

stages and milestones• New business processes as part

of explicit model, with guidance (Inverness and rolling out)

• Training programmes(Inverness and rolling out)

• New joint structures (Highland)

• New information sharing process (Inverness and Police and rolling out)

• Assessment framework & Child’s Plan(SW and Inverness and rolling out)

• Single Child’s Plan meeting (Highland)

• Named person and lead professional (Highland)

Page 8: Getting It Right for Every Child: Promoting effective change - Bill Alexander

Lessons learned in implementation

The whole children’s services team must pull its weight, to manage change

• Chief Officer and political leadership is crucial

• Capacity and systems to manage risk

• All services must be on board; it’s cross-cutting, but it’s also single agency change

• You need good coaches

• Practitioners have to recognise, understand and have ownership

• Change has to be managed – but when opportunities arise, you go with the flow.

Page 9: Getting It Right for Every Child: Promoting effective change - Bill Alexander

Changed processes improved actions

• Sharing concerns = earlier intervention

• SHANARI = holistic interventions

• Less bureaucracy = better support

• Common language = focussed action

Page 10: Getting It Right for Every Child: Promoting effective change - Bill Alexander

challenges• Implementation at a time of

reducing resources

• Service criteria

• Equity of early intervention services

• Shared understanding and tools for adult services

• Pace of change: too slow or too fast?

• E-solutions

Page 11: Getting It Right for Every Child: Promoting effective change - Bill Alexander

Bill Alexander

Highland Pathfinder

www.forhighlandschildren.org