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We all recognize that change is the new constant in the healthcare industry. With thousands of pages of regulations being drawn up each week, combined with an uncertain political climate and shifting demographics – this period of instability will have major ramifications on the IT business serving this customer segment.Perhaps more dizzying are the rapid changes in medical science, patient outcomes, and the technology that is driving it. Trends such as pervasive computing devices at the point of care, ubiquitous connectivity driving home healthcare, cloud driven patient records, facility automation, as well as the security, management and compliance are driving exponential increases in the complexity of serving this market.Taking a unique “predict the future and then work backwards” approach, Jay McBain, Senior Vice President of Autotask Corporation breaks down these trends and outlines opportunities for the IT Channel business to take advantage.
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A U T O T A S K A C A D E M Y W E B I N A R
Future TrendsManaging Healthcare Customers
P R E S E N T E R :
Jay McBainSenior Vice PresidentStrategy and CommunityAutotask [email protected]
A U T O T A S K A C A D E M Y W E B I N A R
Just the facts…
Where are we now?
A U T O T A S K A C A D E M Y W E B I N A R
FACT| Healthcare Industry is HOT and getting HOTTER
A U T O T A S K A C A D E M Y W E B I N A R
FACT| We are still in opening stages of adoption
Over 75% of customers are still in planning stages
A U T O T A S K A C A D E M Y W E B I N A R
FACT| Selling and Marketing to this industry has changed
Solution Providers need to be engaged in several “Communities” to attract new customers
A U T O T A S K A C A D E M Y W E B I N A R
FACT| The ecosystem is getting exponentially larger
A U T O T A S K A C A D E M Y W E B I N A R
Now let’s shift our focus…
A U T O T A S K A C A D E M Y W E B I N A R
Prediction #1Pervasive computing takes over patient care
A U T O T A S K A C A D E M Y W E B I N A R
Ubiquitous connectivity changes the healthcare
landscape forever
Prediction #2
A U T O T A S K A C A D E M Y W E B I N A R
Cloud’s legacy is 100,000 vendors competing for
your attention
Prediction #3
A U T O T A S K A C A D E M Y W E B I N A R
The trifecta of cloud, connectivity and
consumerization drives a new era of micro-payments
Prediction #4
A U T O T A S K A C A D E M Y W E B I N A R
Competing political ideologies keep industry
in a state of churn
Prediction #5
A U T O T A S K A C A D E M Y W E B I N A R
Amount of skilled Channel resources are
insufficient to make EMR vision a reality in 10 years
Prediction #6
A U T O T A S K A C A D E M Y W E B I N A R
Demographic “lump in the snake” drives new
paradigm of social medicine
Prediction #7
A U T O T A S K A C A D E M Y W E B I N A R
Medical and scientific breakthroughs ignite the possibility of eternal life
(supported by IT)
Prediction #8
A U T O T A S K A C A D E M Y W E B I N A R
Take Advantage of Future Trends with Autotask
Cash flow predictability
Consistent client service levels,managed expectations
Efficient use of staff and increased utilization
Expanded service offerings Cost reduction
Increased profitability
A U T O T A S K A C A D E M Y W E B I N A R
Manage Your IT Business Better
A U T O T A S K A C A D E M Y W E B I N A R
AUTOTASK CORPORATION
Channel Chief – Bob Godgart
MSP Mentor 250 MSP Mentor 100 TOP 150
40,000+ users2010 Uptime 99.995%
major releaseEVERY 6-8 WEEKS
200+ staff42 countries
US, EUROPE, BEJING, INDIA
150+ marketing events
7 YEAR’SBEST PLACES TO WORK
CompTIA breakaway 2010:BEST CHANNEL STRATEGY
50% revenueBACK INTO PRODUCT
FOUNDED IN 2001 | One of the 1st Cloud Companies!
A U T O T A S K A C A D E M Y W E B I N A R
Thank You!
518 – 720 - 3500 x1 Sales http://www.autotask.com
C O N TA C T I N F O :
Jay McBainSenior Vice PresidentStrategy and CommunityAutotask [email protected]
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