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Presentation at the World Congress 2nd Annual Leadership Summit on Accountable Care Organizations, May 22-24, 2010, Vienna, Virginia
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Facilitating Care Coordination and Transitions in an ACOWayne Pan, MD, MBASanta Clara County IPA
SCCIPAA Pacific Partners Medical Group
take-aways• focus on the patient• fix processes first• empower providers and
the care team• clinical must lead
technology initiatives• focus on the patient
Whycarecoordinationandtransitions?
because of these
too many of these
MIND THE GAP
source: SF Jencks et al., Rehospitalizations among Patients in the Medicare Fee-for-Service Program, New England Journal of Medicine, 2009;360:1418-28.
$17Bsource: SF Jencks et al., Rehospitalizations among Patients in the Medicare Fee-for-Service Program, New England Journal of Medicine, 2009;360:1418-28.
4processes
communication
collaboration
coordination
PCPs
Specialists
Patients
CaseManagers
anticipation
4dimensionaldata
financial
administrative
clinical
retrospective
reactivecare
behavioral+
predictive
proactivecare
provideclinicaldata
@pointofcare
@home
thecareteam
thecarecontinuum
Santa Clara County1,304.01 sq. miles
1,781,642 (2010)$74,335
5 PCP80 Specialists
57 PCP104 Specialists
173 PCP343 Specialists
11 PCP30 Specialists
SCCIPAfounded in 1986physician-owned, physician-governed800+ physicians - 240+ PCPs, 550+ specialistsall 9 hospitals - including a tertiary care center9 health plans (Commercial and Medicare Advantage)
outpatientcapitation
professional servicesoutpatient services
DME/injectables
people, processes, platform
hospitalistsSNFists
onsite case managerscomplex case managers
utilization review staff
hospitalistsavailable 24/7
evaluation of patients for possible redirection to SNFaggressive use of observation status
annual coding/documentation training for risk adjustmentnotification of PCP of admission/discharge
discharge summary faxed to PCP
SNFistsevaluation of patients to reduce rehospitalization
notification of PCP of admission/dischargedischarge summary faxed to PCP
onsite case managersdaily review of patients based on Milliman guidelines
actively involved with discharge planningall discharge needs authorized/arranged prior to dischargepost-discharge follow-up on all patients with DME/HHC needs
complex case managerswarm hand-off between onsite and ccm
use of clinical and non-clinical staff to assistpatient and family caregivers with care coordinationinsure follow-up with PCP/specialist within 2 weeks
utilization review staffall authorizations/referrals reviewed using Milliman guidelinesworking closely with PCPs/specialists/ccm to facilitate care coordination
compliance with regulatory guidelinesgenerate official documentation regarding medical necessity decisions
physician performance and quality reportingidentification of potential quality issues
continuous process improvement
platform
common web-based communication platformfacilitates administrative functions
rules-based management of processesintuitive user-interface
embed quality reminders into office/provider workflowprovider feedback
provide clinical data at point of careallow patients to access their own data
allow patients to provide feedback and enter their own data
more than an EHRmore than an HIE
clinical integration engine
virtually integrated healthcare delivery system
ourresults
Medicare Admits
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improve the patient experience,
population health,
reduce cost per capita
engage the patient,
use evidence-based guidelines,
efficient processes
discussion
thankyou
SCCIPAA Pacific Partners Medical Group