© 2013 Windstream Communications, Inc.

Experience The Windstream Advantage

Presentations for

iCAN Global

&

HealthePractices

Jemahl Nuriddin

Director, Enterprise Network Design

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Agenda

Company Overview

Canvas and Toolbox

WAN Design Drivers

Network Security

Network Reliability & Business Continuity

Building Relationships: Customer Care and Network Operations

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Company Overview

Advanced Communications & Technology Solutions

Fortune 500 Company with $6 Billion in Annual Revenue

More than 450,000 Business Customers Nationwide

4 Out of 5 Fortune 500 Customers Served

More than 115,000 Fiber Miles

Enterprise-Class Data Centers

Over 150 Offices Across the U.S.

Approximately 14,000 Employees

6 Enterprise Repair and Network Operations Centers

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The Canvas…Nationwide Presence.

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Data Solutions Voice Solutions Internet Services Data Center Services

MPLS VPN / VLAN Dynamic IP Business Class High-Speed

Internet Colocation

Ethernet SIP Trunking T1 Dedicated Internet Enterprise Data Centers Wireless Data

Backup Virtual PBX Ethernet Internet Cloud Services

Private Line Business Lines Extra Connect WiFi Hotspot Dedicated Server

T1 / PRI Disaster Recovery as a

Service (DRaaS) Long Distance / Toll-Free Foreign TN

Cloud Computing Managed Services Equipment Solutions Additional Services

Public Cloud Managed Network

Security IP Simple Web & Email Hosting

Private Cloud Managed Router Communications Systems Fax-to-Email

Hybrid Cloud Advanced Application

Reporting (AAR) Routers / Switches Audio / Web Conferencing

Cloud Storage Managed LAN / WAN Video Solutions Internet Security

Managed Hosting Wireless Internet / LAN Online Backup OS / Middleware

Management Financing Small Business Bundles

Database Management Maintenance & Warranty PINNACLE

Telecommunications Management Solutions

Managed Cloud Storage Computer Support & Repair

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The toolbox…Smart Solutions. Personalized Service.

What drives the need for MPLS Networking?

- Private IP internetworking between all sites.

- Ability to establish QoS/prioritization hierarchy for mission critical applications.

- Bandwidth on demand to support EMR, Tele-medicine, radiology imaging/CT Scan and more.

- Rapid deployment. Customizable and consistent services for voice, internet and MPLS “in a box”.

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WAN Design Drivers

Available Quality of Service (QoS) Levels

Quality of Service Options to Meet Your Business Needs

Real Time QoS: A voice solutions that delivers premium QoS to your site allowing you to maintain your own VoIP network.

Mission Critical: Customer defined traffic with high priority; Ideal for video conferencing solutions.

Business Critical QoS: A preferred data solution that provides priority treatment to data networking packets over Internet traffic.

Standard Data QoS: A standard data solution enabling customers to share data and Internet applications across all locations8

Real Time VoIPReal Time always meets the requirements to enter the HOV lane.

Managed Network Security

How Can Windstream Help?

The Managed Network Security Suite

Included Unified Threat Management Features

Fully Managed Next Generation Firewall

Real-Time Updates & Break/Fix Support

Gateway Antivirus

Intrusion Detection/Intrusion Prevention

System IDS/IPS

Web Content Filtering

Application Control

Reporting & Administrative Web Portal

Managed Network Security - Cloud

Multi-Location MPLS Solution – Attack Mitigation

Managed Network Security – In Action

Windstream MPLS

WindstreamInternet

Managed Network Security -Cloud

Site 2Site 3

Headquarters

Business Continuity - Building blocks

Data Network

Voice Network

WirelessCloud

Services

Business Continuity – Small Scale

• 3G / 4G Wireless

• If the primary local loop fails, the Managed Wireless Backup product establishes a connection across the 3G (Future 4G) network and out onto the Internet. 

• As with all Internet Connections, QoS is not supported.

Legend

Customer purchased circuit

Wireless signal

Business Continuity – Large Scale

• Data Center Failover

Replicate severs, UCS, and inventory, in a Data Center. This gateway can be the primary or the secondary. Customer’s using private MPLS network gain a high level of diversity here because their gateway is in a hardened high availability facility.

Building Relationships: Network Operations

Highly Trained Enterprise Repair Center Technicians Customer advocate for repair issues Troubleshoot issues if they occur Provide technical support to solve service inquiries

Professional Network Operations Center Monitors alarms on voice, data and fiber networks Maintains security and integrity of the network Reviews and coordinates scheduled maintenance activities

Experienced Enterprise Repair Answer Team Performs first-level technical troubleshooting and first-call resolution Strives to answer calls within 20 seconds Constructs a detailed trouble ticket and provides status updates Located nationwide: Cedar Rapids, IA; Charlotte, NC; Greenville, SC; Little Rock, AR

and Rochester, NY

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