Opportunities and challenges.

The NDIS.

A service providers journey.

Community Service

organisation

Started in 1986 as a specialist acquired brain injury service.

Whilst still an ABI service,

also supports other disability

types

$3 Million revenue

Supports 300+ people per

annum

46 employees

Headway rebuilding lives

Headway rebuilding lives

Our Purpose

We are dedicated and committed to rebuilding and connecting lives,

preventing the cycle of social isolation and exclusion experienced by people

living with a disability

•  Tasmania is a trial site for the15>24 years of age cohort from 1 July 2013 >30 June 2016

•  Full rollout is scheduled from July 2016 > 2018

•  836 people have a funded and approved Plan

•  910 people assessed as eligible in the cohort

•  Small number of our clients have transitioned

•  See an increase in referrals for respite and one-on-one support to our service.

National Disability Insurance Scheme

NDIS Tasmania

National Disability Insurance Scheme

Real Choice and Control

People with disabilities make decisions about their supports, including their

providers

Funding for disability supports

is allocated to individuals not

services

Grant funding and grants in advance will be a thing of

the past

Services will bill and receive

payment following the support delivered

People are allocated funding directly from the NDIS and can

manage their own plan independently

People can choose to use a plan manager or

third party to receive and

manage funding on their behalf

Planning for the NDIS

Where do we start… What does it look like?

How will the NDIS change the disability sector over the next

five years?

How will the NDIS impact on customer priorities and their

services & supports?

What opportunities exist for value creation for the next five years?

What strategic decisions are needed

to realise these opportunities?

Strategic Context

•  How can we position ourselves in the new disability marketplace?

•  What is our Unique Value Proposition, what differentiates us from the other players?

•  Will people be willing to pay for these services? •  Can we deliver quality services to our clients whilst

keeping our costs down?

•  Are we remaining true to our purpose and values?

•  Should we partner with like-minded service/s?

•  What does success look like how will we get there?

•  What do we need to be NDIS ready?

Strategic Analysis

How  is  our  business  

performing?  

Seven Key Questions

What  do  we  need  to  do  to  be  ready?  

Our Readiness Journey

Strategic Positioning

•  Establish Shared Living Service •  Additional respite venues •  Operational Restructure to increase

cost and performance efficiencies •  Transitional planning for Community

Access and ABI Outreach Service •  Explore opportunities for partnerships

including mergers, acquisitions or state-wide service model

Our Readiness Journey

Person Centered Service

•  Inform, prepare and support clients and families for the NDIS

•  Upskill staff to person centred thinking practice principles

•  Outcome STARS goal setting tool •  Relationship Maps •  1 Page Profiles (clients & staff) •  Satisfaction / Feedback mechanisms •  Linkage with Clinical / Allied Health &

Rehabilitative specialist pathways

Our Readiness Journey

Client and Market Focus

•  Engage with clients through forums to promote our services and identify opportunities

•  Deliver personalised services- delighting our customers-word of mouth

•  Marketing strategies including social media- website, facebook, email bulletins and television and print media

•  Train staff to be Brand Ambassadors

Our Readiness Journey

Financial Sustainability

•  Understand Financial Ratios •  Enterprise costs- actual hourly costs •  Individual costing tools including direct,

indirect and profit margins •  Operational restructure to achieve cost

and service efficiencies •  Use of IT and cloud based systems-

working smarter •  Explore back of office support functions

Our Readiness Journey

Workforce Development •  Provide strong leadership to staff advocating the

importance of choice, control & service values •  Workforce development plan- upskilling staff and

training for the NDIS •  Provide education, training and support for staff to

work more autonomously in the community •  Retain and attract star performers with the right

skills and capabilities •  Staff supervision and performance measures •  Increase staffing capacity to respond to demand •  Promote a flexible and diverse workplace

Our Readiness Journey

Business Tools

Embrace technology including: •  Cloud based Client Relationship

Management databases (CRM’s) for direct client service delivery, managing finances, quality management and continuous improvement, human resources and marketing.

The NDIS- Opportunity

The NDIS will:

•  Promises to remove the postcode and disability diagnosis lottery for people living with an ABI

•  See a significant increase in funds in the new disability marketplace

•  Allow services to be bold, creative and free to develop innovative service responses

•  Reduce Government red tape •  Professionalisation of the disability sector being

more accountable •  People with disabilities will become discerning

consumers-driving innovation

“The  future  depends  on  what  you  do  today.”    

―  Mahatma  Gandhi    

Darren Osborn, Chief Executive Officer

Thank you. darren@headwaytas.net.au