Coaching for Change – Virtual Workshop Syllabus

Jan Saillard jan.saillard@allstate.com

847-402-2650

2011 © Property of Allstate Insurance Company 1

This syllabus provides an overview of the activities that make up this workshop. We encourage you to complete the

activities in the order provided. The course consists of watching short 2 -10 minute videos, completing experiments

(practice activities) and participating in discussions on The Alley. The final experiment is to apply what you have learned

during a coaching conversation. Contact ATSC for technical issues on the LRN. Contact your instructor if you are unable to

access The Alley. Note: You will receive access to The Alley Discussion Forum just before the workshop.

Week 1

Activity Approximate Total Time

Notes

Complete Introduction on The Alley

5 minutes On The Alley, introduce self and what you want to gain from this workshop. Look back at the posts to get to know other learners.

Watch 6 Videos on the LRN Steps to access videos

25 minutes Videos

What is Coaching (2 min))

Difference Between Advice, Feedback, and Coaching (3 )

Coaching During Change (4.5 min)

Four Coaching Questions (3.5 min)

Types of Coaching (8.5 min)

Planning Coaching Conversation (complete before Experiment 2) (2.5 min)

Complete Online Activity on the LRN

5 minutes Watch an example of a directive coaching conversation and identify the use of the coaching questions

Conduct 2 Experiments

15 minutes Experiment 1

As you work with others this week, identify how often you give advice, provide feedback or coach. How often do you give advice instead of coach

Experiment 2 To prepare for Week 3’s experiment, identify a person and

the behavior you wish to coach.

Access the Coaching Planner and complete the first two questions

Participate in two discussions on The Alley and reply to at least one other person’s post

10 minutes

Discussion

Reply to the following 2 discussions on The Alley

What did you discover about how often you give advice, provide feedback, or coach?

What behavior have you identified to coach and how, if any, has change impacted this behavior?

Note do not use names or descriptions that would identify the person to others

Reply to at least one person’s post this week, remembering to use inclusive behaviors when responding

Go back to the discussion throughout the week to review any responses to your post from the facilitator or classmates

Coaching for Change – Virtual Workshop Syllabus

Jan Saillard jan.saillard@allstate.com

847-402-2650

2011 © Property of Allstate Insurance Company 2

Week 2

Activity Approximate Time

Notes

Watch 5 videos on the LRN Steps to access videos

25 minutes Videos

The Learning Model (10 min) Four Essential Communication Skills

- Listening (4.5 min) - Restating (4.5 min) - Questioning (3 min) - Affirming (1.5 min)

Complete Online Activity on the LRN

5 minutes Watch an example of a non-directive coaching conversation and identify essential communication skills

Conduct 2 experiments

20 minutes Experiment 3 Throughout the week listen for facts and interpretations

and think about what questions you could ask to identify the facts behind the interpretation

If the opportunity presents itself practice asking clarifying questions

Experiment 4 Review the Coaching Planner you completed as part of

Week 1 to determine if the behavior you identified is a fact or an interpretation

If necessary, rewrite the answer to the question “Where is the coachee now?” using facts

Once you have identified a fact, set up a coaching appointment with the coachee to be completed as week 3’s experiment

Participate in one new discussion on The Alley and reply to at least one other person’s post

10 minutes

Discussion

Reply to the following discussion on The Alley

Was the behavior you identified for coaching a fact or interpretation? How did you know it was a fact or an interpretation? What changes, if any, did you make to your answer to the question – where is the coachee now?

Reply to at least one person’s post this week, remembering to use inclusive behaviors when responding

Go back to the discussion throughout the week to review any responses to your post from the facilitator or classmates

Coaching for Change – Virtual Workshop Syllabus

Jan Saillard jan.saillard@allstate.com

847-402-2650

2011 © Property of Allstate Insurance Company 3

Week 3

Activity Approximate Time

Notes

Watch 3 videos on the LRN Steps to access videos

15 minutes Videos Feedback During Coach (5 min) Three Cs of Feedback (3.5 min) Creating the Action Plan and Supporting the Coachee (7)

Online Activity on the LRN

5 minutes Watch an example of a blended coaching conversation. Identify the coaching question and creating an action plan

Activity Update Coaching Planner Worksheet

10 minutes Review the Coaching Planner worksheet and adjust if needed. If you feel it is clear, practice the coaching conversation with a peer or your facilitator

Conduct one experiment 60 minutes Experiment 5 Conduct the on-the-job coaching session using the Coaching Planner you have been working on throughout the workshop.

Discussion Participate in one new discussion on The Alley and reply to at least one other person’s post

15 minutes

Discussion

Reply to the following discussion on The Alley

What key learning(s) did you have from your coaching session; what would you do differently next time and what two ways have you progressed in your ability to coach?

Reply to at least one person’s post this week, remembering to use inclusive behaviors when responding

Go back to the discussion throughout the week to review any responses to your post from the facilitator or classmates

Coaching for Change – Virtual Workshop Syllabus

Jan Saillard jan.saillard@allstate.com

847-402-2650

2011 © Property of Allstate Insurance Company 4

Week 4

Activity Approximate Time

Notes

Review Coaching Conversation Key Points

5 minutes Review the Coaching Conversation Key Points reference and identify your key learnings from this workshop

Create a plan to improve your coaching skills

15 minutes Based upon last week’s coaching session and the specific areas of coaching you wish to improve upon, do the following:

Using the Coaching Planner, create a plan to improve your coaching skills. To create the plan, remember to

- Identify the possibilities

- Determine the pros and cons of each possibility

- Pick the possibility with the most chances of success

- Plan the specifics of the action you will take

Set up a time to review your plan and your key learnings with your manager

Discussion Participate in one new discussion on The Alley and reply to at least one other person’s post

10 minutes

Discussion

Reply to the following two discussion on The Alley

1. What key learnings have you gained from this

workshop? 2. After discussing with your manager, what one or two

actions did you decide to take to improve your coaching skills?

Reply to at least one person’s post this week, remembering to use inclusive behaviors when responding

Go back to the discussion throughout the week to review any responses to your post from the facilitator or classmates

Congratulations, you have finished the Coaching for Change Virtual Workshop

Please watch for two different surveys:

After Class survey – in a few days you will receive an e-mail to take a

confidential survey regarding the class. It should take about 5 minutes

Follow-up Survey – in about 30 days, you will receive a confidential

survey asking how you have applied the skills that you have learned

We value your feedback – please complete these surveys.

Most of these materials are available for your reference on the Coaching – a

Skill for Change Web page located on myDevelopment Space.