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Copyright © Best Practices®, LLC BEST PRACTICES,®
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Building Global Capability Creating and Maintaining Effective Global Teams
Strategic Benchmarking Research, Analysis & Recommendations
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Project Overview
Key Insights
Detailed Findings
Appendix
Why companies establish global teamsHow companies measure progress toward globalizationTools and practices that accelerate progressPractices that facilitate working with other cultures, time zones and workplacesHow progress of individual global teams is measuredTop improvement objectives for global teamsKey lessons learned for managing global teamsThe biggest pitfalls to avoid
Table of Contents
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Project Methodology and Study Objectives
Primary research was conducted through an online survey instrument.
This benchmarking study aims to explore tools and techniques that companies use to function effectively on a global basis and to improve the performance of their global teams and networks.
Building a Global Organization
Tools & Techniques to Help People Work Together
Innovative Practices & Insights
As the building blocks of global organizations, virtual teams can provide a company access to diverse skill sets and expertise, knowledge and wisdom about emerging markets, and round-the-clock business hours for efficiency. However, effectively managing these dispersed teams requires overcoming difficult hurdles.
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Fifty-nine representatives from 56 companies participated in this research. Respondents have an average of 11 years of experience in working with global teams or in helping people work better together globally.
Participating Companies
Amos Laycock Consulting
Ansell Services (Asia) Sdn Bhd
Maruti Udyog Ltd
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One-Third of Employees Work on a Global Team
Q5. What percentage of the total number of employees work on at least one global team?
75th Percentile 50%
Mean 34%
Median 20%
25th Percentile 10%
(n=53)
Employees
On average, more than one-third of employees work on at least one global team. At 25 percent of companies surveyed, 60 to 100 percent of employees work on global teams.
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11%
10%
6%
49%
25%
Global Operational Excellence
Improve Global Collaboration/Integration
Establish Global Customer Focus
Facilitate Corporate Growth
Other
Global Teams Help Achieve Operational Excellence
Q7. Please describe the top three goals or objectives in setting up global teams at your company.
(n=171)% of Responses
“By establishing global teams, we can ensure the 'voice' of the geographic region is accounted for. We depend on this global resource to help us understand the implications of change from a global perspective.” - Manager, Organizational Development
“By establishing global teams, we can ensure the 'voice' of the geographic region is accounted for. We depend on this global resource to help us understand the implications of change from a global perspective.” - Manager, Organizational Development
Other:• Global innovation• Response to
government initiatives• Safety• Sustainability
Nearly half of participants' goals or objectives in setting up global teams involve achieving global operational excellence. Improving global integration and collaboration, establishing a global customer focus, and facilitating corporate growth are additional goals of beginning global teams initiatives.
1.2.
3.
*Respondents shared up to three goals. The total n reflects number of responses.
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Lack of Common Processes Sets Back Effort
Q12. What are three practices, tools, or techniques, if any, that did not work to accelerate yourprogress or that set back the effort toward becoming a global organization?
(n=110)
22%
22%
5%
29%
23%
Complicated, DisparateProcesses
Poor Leadership/Buy-in
Lack of CulturalOrientation/Training
OrganizationalDesign/Accountability/Alignment
Other
% of Responses
“We talked about being a global organization and did not act it for way too long. As a result, there is a lot of pessimism and distrust that hold global teams back from operating more effectively.” - Manager, Organizational Development
“We talked about being a global organization and did not act it for way too long. As a result, there is a lot of pessimism and distrust that hold global teams back from operating more effectively.”- Manager, Organizational Development
Other:• Country P&L• Explore the opportunity• FDA audits• Financial constraints• Internal company information
No dominant front-runner emerges for practices or tools that impede progress toward becoming global, suggesting there are many places to misstep. Processes, cultural training, and leadership are key areas to monitor for issues that set back efforts.
1.
2.
3.
*Respondents shared up to three tools. The total n reflects number of responses.
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Global Teams Achieving Successes in Many Areas
Q24. Given your progress in achieving your improvement objectives, where have you had the greatest success?
Greatest Success
More Engagement/
Motivation
More Engagement/
Motivation
Goals/ Objectives Alignment
Goals/ Objectives Alignment
Increased Productivity Increased
Productivity
Building Competencies
Building Competencies
Better Comm./ Knowledge
Sharing
Better Comm./ Knowledge
Sharing
• Entire global teams following same process• Genuinely implementing a global best practice• Improved quality levels in the manufacturing organization• Meeting goals and objectives on time, on budget • Service delivery and service capability expansion• Understanding customer and speed of response
• Fostering relationships with global execution unit employees
• Global teams using same language• Integrated schedule• One system of operation • Tools implemented globally to
ensure sharing, collaboration
• Establishing solid objectives tied to business performance goals
• Formation of cross-functional leadership team of the VPs responsible for global SG&A functions
• Development, delivery of training programs• Recognition by international professional association • Sharing practices within similar industries
• Engaging staff and entry level positions
• Joining teams together behind common goal
• Talent management breaking down traditional barriers
In addition to productivity, communication and alignment successes, participants celebrate achievements in building competencies through development and increasing engagement through talent management and team building.
*Summary of verbatim responses
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For more information contact:Best Practices, LLC
About Best Practices, LLC
Best Practices, LLC is a research and consulting firm that conducts work based on the simple yet profound principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics, and winning strategies of world-class companies.
