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Acute cytomegalovirus (CMV) infection
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Acute cytomegalovirus (CMV) infection
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Before Ad Words After Ad Words
Department-specific Online appointment requests
Online appointment requests
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Appointment requests Scheduled patients
Appointment Requests vs. Scheduled Appointments
Appointment Requests vs. Scheduled Appointments
• Business transactions usually start with a human and end with a piece of technology
The final piece of technology
OR
What did we discover?
• The problem wasn’t with technology (it was with humans)
Notably, the lack of them
• This is in distinct contrast to our UFandShands.org online appointment requests
• Where we have both technology
• Where we have both technology
• And humans
• And a highly refined business process to meld the two.
Weekly Online Requests
Weekly Online Requests
Site Launch
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• Things are going to change
• Things are going to change slightly.
As a technologist
As a technologist
I don’t like humans
As a human
As a human
I love humans
From an operations perspective
We need both
From an operations perspective
We need both
And all in good working order
