2014 Annual Report - East Tennessee Children's Hospital

Keith Goodwin with Ayden Case

When Drew Shelor gave his daughter, Julia Mae, a kiss and watched nurses wheel her down the hall for ear tube surgery, what mattered to him was knowing she was in the best possible hands. What mattered to him was knowing she’d soon be free of the painful ear infections that often kept her from playing with her brother, Blake. Like Drew, pictured on the cover with Julia Mae, nothing is more important to you than your child. And when you turn to us when she’s sick or injured, nothing matters more to us at East Tennessee Children’s Hospital than ensuring she receives the best care possible in a warm, child-friendly environment. What matters to us is helping our patients get back to what they do best—playing with their siblings, scoring a goal on the soccer field or dancing a solo in the recital—as soon as possible. We’re excited to share our fiscal year 2014 accomplishments in this report. We hope they’ll show that we’re constantly working to better the lives of our community’s children—like Ayden Case. Because that’s what matters to us at Children’s Hospital.

Keith GoodwinPresident and CEO

whatask yourself...

matters?

Visit www.etch.com/annualreport to view our annual report video.

Annual Report 2014 | 3

4 | Annual Report 2014

highlights

Named one of the country’s top hospitals by the Leapfrog Group.

This report highlights our 2014 fiscal year—July 1, 2013, to June 30, 2014.

Accredited as theonly sleep medicinecenter dedicated topediatrics in East

Tennessee.

Awarded the2013 Tennessee

Nurses Association’sOutstanding

Employer Award.

Receivedaccreditation with

commendation fromthe Accreditation Councilfor Continuing Medical

Education.

Approved as a cleft palate team by the Commission

on Approval ofTeams.

Accredited asa cystic fibrosis care

center by theCystic FibrosisFoundation.

Launched our $75 millionhospital expansion, whichincludes a new surgery

center and a new 44-bed Neonatal Intensive Care Unit.

Michelle Derenski, radiologicaltechnologist, with Chase Brody


When a child is sick or injured, it doesn’t just matter that he gets care, it matters that he gets the right care that’s designed for his growing body. So whether a child has a simple cold, a chronic condition like asthma or a life-threatening illness, we’re ready to provide the diagnosis and treatment he needs.

Each one of our patients has a story. Each one makes an imprint in the lives of our staff. Each one reminds us why what we do counts. When every second matters, we’re here for our community’s children.

carematters

Jordan Martinez with Bryce Bower, R.N.



patient population


Anderson 6,938

Blount 12,338

Campbell 3,693

Claiborne 1,984

Cocke 1,939

Grainger 2,111

Hamblen 3,332

Jefferson 4,474

Knox 67,394

Loudon 4,149

Monroe 3,282

Morgan 1,818

Roane 3,256

Scott 1,953

Sevier 11,244

Union 2,376

139,794 Tennessee

519Virginia

779other states

70,230 unique patients • 142,312 patient visits

East Tennessee counties

1,220Kentucky

Kristin Farr, M.D.,with Porter Dickson


5,887 hospital admissions

254,992physician practice visits

161,834 outpatient visits

65,758 Emergency Department visits

774 Neonatal Intensive Care Unit (NICU) patient visits

619 Pediatric Intensive Care Unit (PICU) patient visits

patient stats


741 transports

301 babies treatedfor drug dependency

10,477 surgeries

802 sleep studies

441,637 lab tests

6,142 CT scans

2,718 MRIs

7,022 ultrasounds

49,687 X-rays

2,407 prescriptionorders for chemo

clinical stats

28,904

23,078

13,606

10,424

8,545

6,574

4,962

3,766

3,029

2,829

1,173

509

373

317

282

266

117

112


outpatient activity

28,904

23,078

13,606

10,424

8,545

6,574

4,962

3,766

3,029

2,829

1,173

509

373

317

282

266

117

112

Home HealthGastroenterologyRehabilitationEndocrinologyPulmonologyPhysiatryCardiologyHematology/oncologyUrologyDiabetesNephrologyCystic fibrosisPsychologyInfectious diseasesRheumatologyWeight managementGynecologyDermatology

Delilah Carter, Laboratory


47,000 tongue

depressors

47,000

8,045 stethoscopes

8,045

58,800 bandages

2,340 frozenpops


107,772 patientmeals

47,000tongue

14,640 containers ofbaby wipes

652,854 pounds of linen

hospital gownsto bedsheets

14,640

to bedsheets

362,830 diapers

inside Children’s Hospital

438doctors

152beds

633nurses

32pediatricspecialties

Marloh andCannon Dowd

To a child, few things matter more than his family. That’s why we provide family-centered care that ensures we care for our patients and everyone who matters to them. That means our social workers are ready to assist families to find the resources they need. Our chaplains are available 24 hours a day to provide support. And for our non-English-speaking families, we provide interpretation services nearly around the clock. For our young patients, it’s not just the clinical care that matters. It’s the therapy dogs whose furry high-fives can brighten their days. It’s the child life specialists who can explain a complicated procedure in words that seem a little less scary. At Children’s Hospital, it’s all part of our commitment to care not just for the child—but for the entire family.


familymatters

Kristi Riggins, child life specialist, with Amanda and Bennett Regas



5,708 visits by 12

therapy dogs


services

3,150 hours of family

support bystaff chaplains

6,811 hospital rounds by

our security officersto ensure patient

safety

26,026 hours of social workservices for 4,619

patient families

27,032 interactions betweenchild life specialists

and patients, including 10,164 cases of play

therapy

14,968 hours of

interpretationsfor 5,788 Spanish-

speaking patients and their families

Carley Hall withMillie the therapy dog

At Children’s Hospital, our responsibility to improving the health and quality of life for our community matters to us. A 2014 study by the Annie E. Casey Foundation reports that the health of Tennessee’s children ranks 31st in the country. That’s why we offer programs that not only address the needs of our patients in the hospital, but those of children and families throughout East Tennessee. We see our role in our community as vital. It matters to us to be leaders in improving child health through specialty services such as asthma screenings, injury prevention programs to keep our children safe and obesity prevention programs to encourage our children to make healthy choices. It’s all part of how Children’s Hospital shows that our community matters to us.


communitymatters

Averi Ramsey


$5,057,444in community benefit

These are programs and servicesdesigned to improve health in

communities and increase accessto health care. They’re integral tothe mission of Children’s Hospital.

$740,867Charity care

Includes losses we incur to cover thecosts of providing medical care topatients whose families are unableto pay for all or part of their care.

$4,316,577Community outreach, education

and wellness programsIncludes child health programs we engage

in for which we’re not reimbursed andcosts for training medical professionals

and community caregivers.


9,671 children educated about the benefits of nutrition

and physical activity

517children screened for asthma

2,049 helmets distributed

403car seats distributed

38car seat inspectionevents conducted

wellness

injuryprevention

John Miguel


12,838 adults and children

participated in safety training

for things like water safety and correct

helmet use

60teens and adultsin the communitytrained to do CPR

378adults trained

to do CPRin schools

167fire department

and police personneltrained to conduct

car seat inspections

53AED heart-safedrills conducted

10school nursesfunded in 13Title 1 Knox

County elementaryschools

199people attended our13th annual schoolnurse conference

29,702moms interacted

with us on social media

27,665people visited our

website each month

training

schoolnurse

support

experthealth

informationsource

ProjectADAM

52 automated externaldefibrillators (AEDs)

placed in schools

28schools certified as

heart-safe—ready torespond to sudden

cardiac arrests

communityoutreach

4blood drives conducted

at the hospital

260children attended

our summer camps

$151,912in sponsorships

provided tocommunity

organizations thatpromote the healthand well-being of

children andeconomic development

Our clinical care providers are essential to the future of Children’s Hospital. It matters that they receive the education they need to be prepared for a lifetime of caring for our children. Our investment in training doctors, nurses and other health care providers helps ensure that children of future generations will have access to highly trained professionals specializing in pediatric care. We also offer continuing education to thousands of health care professionals already caring for children in the community. We work with more than 70 hospitals, universities and institutions. And every day, the clinical care providers trained by Children’s Hospital are performing lifesaving work and making an impact in our community and beyond.


expertisematters

educationalopportunities

Christy Cooper, R.N.

Annual Report 2014 | 23Annual Report 2014 | 23

77 medical fellows,

residents and students

1,042undergraduate nursing students

201 students in other health care positions such as respiratory

therapists, emergency medical technicians and surgical

technicians

2,291continuing medical

education participants

1,726continuing nursing

education participants

732trainees in our pediatric

simulation center

educationalopportunities

When a child has an injury or illness, it matters that he receives the specialized care he needs— regardless of his family’s financial situation. And because of the generosity of donors like you, we’re able to provide the necessary equipment to care for thousands of children. We also rely on the tireless commitment by our volunteers. Every day, our volunteers are showing anxious parents the way to their appointments, distracting patients with arts and crafts or rocking tiny infants whose heartsick parents had to return to work. We’re grateful for the countless ways our donors and volunteers show us that what we do for the youngest and most vulnerable members of our community matters to them.


givingmatters

Kyler Jett Bivens




volunteers

donors

56,502 volunteer hoursThis represents a $1,097,268.84 cost-savings. It’s equivalent

to providing chemo to all of our patients who need it.

Visit www.etch.com/donors to see a list of our donors who contributed $100 or more in

fiscal year 2014, listed by giving levels.

$11,667,094in donationstoward our

hospital expansion

$5,483,914in regular annual

donations

5,716donors

15 centsthe cost to

raise a dollar

Harper Dickson withvolunteer Zach Reynolds


cost to operateChildren’s Hospital

payer mix

financial highlights

$563,301.36 a day$205,604,997 a year

64.9 percentMedicaid/TennCare

2.4 percentother

$413

$246$162

$8.4$35.9

(millions)

Gross revenueDeductions from revenueExpensesNet gainDebt

Cory Plowman,Environmental Services

32.7 percentcommercially

insured


Cory Plowman,Environmental Services

2,000employees


Keeping them healthy. Making them better. Giving them second chances. Showing them the future. This is what we’re striving to do for the children who turn to us every day at Children’s Hospital—children like Julia Mae Shelor. And together, with support from our generous community, we’re proving that when we focus on what matters most—remembering that it’s all about the children—we can make a difference in thousands of young lives.

whatmatters

most


Drew and Julia Mae Shelor

Nothing puts a smile on aNothing puts a smile on a child’s face quicker than getting a gift— child’s face quicker than getting a gift

Our children matter.Children’s Hospital matters.And you, our donors, matter.

Without your generosity, we can’t care for the young patients who need us most.Show our patients that they matter by calling 865-541-8172 or

visiting www.etch.com/donate to give.

2018 Clinch Ave. • P.O. Box 15010Knoxville, Tennessee 37901-5010

www.etch.com

Health & Medicine

2014 Annual Report - East Tennessee Children's Hospital