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A systematized patient-centric healthcare system aptitudes great patient experience…and MOBILITY is the facilitator for establishing this seamless ecosystem.
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10 Mobile MUST DOs for Great Patient Experience
10 Mobile MUST DOs for Great Patient Experience
A systematized patient-centric healthcare system aptitudes great patient experience…and MOBILITY
is the facilitator for establishing this seamless ecosystem.
Disparate apps would ease up few processes here and there but would not offer a holistic solution to address the pain points of patients and providers.
Is there a way out? A win-win situation for both patients and providers?
Yes – adopt enterprise mobility!
Here are 10 Tips to Get You Started.
Providers struggle to keep up with the changes by implementing mobile apps.
NO! Does it help?
Streamline Patient Registration1
Simplify the registration process for patients with mobile devices
Enable bedside patient registration for critical cases that need immediate treatment
Enable secure integration with patient information (EHR, payers, family, etc.)
Subscribe patients to mHealth informatics
Automate appointment scheduling
Receive opt-in on mobile from patients for email, SMS, direct mail or phone communication from hospital
10 Mobile MUST DOs for Great Patient Experience
Total patient registration
time for diagnostics
is 15-17 minutes
Did you know?
Leverage Mobile for Patient Education2
Incorporate mobile devices such as iPads to deliver educational videos to waiting patients
Enable patient-specific and disease-specific education for self-care
Enable social health informatics for patient participation and peer interaction.
Facilitate data mining of mobile devices to reveal societal and lifestyle patterns for research and root cause analysis of diseases
10 Mobile MUST DOs for Great Patient Experience
Transform waiting periods to educational opportunities
Nationwide, patients spend an
average of 21 minutes as they wait
to see their docs, according to a
recent analysis of data from over
700,000 physicians' offices.
Doctor
Leverage EHR Integration for Accuracy and Transparency3
Enable doctor’s access to complete EHR history– allergies, hospitalizations, congenital issues, treatments administered in the past, etc.
Enable physician’ collaboration with peers via mobile dashboard
Add newly collected facts (symptoms) to EHR for updated view
Minimize manual errors and promote patient participation
Improve patient understanding and simplify next steps with clear communication on secured email - lab tests, lab location, referred doctor, etc.
Schedules
Consult
Reports
Consult History
10 Mobile MUST DOs for Great Patient Experience
According to the “Mobile Usage in the Medical Space” survey
conducted by AmericanEHR, physicians who have adopted an EHR
perform 11.2 activities per week on their smartphone.
Add Value to Point of Care with Mobility Solutions4
Improve patient understanding with visual mobile solutions on tablets for specialists to explain physiological processes, tests, expected results, error margin, etc.
Healthcare providers in the U.S. will spend more than $4.4 billion on mobile point-of-care technology in 2015, up from almost $2.8 billion in 2010, representing an annual growth rate of 9.9 percent
Support quality patient care by enabling video collaboration between physicians and specialists for consensus on diagnosis and treatment plan
Save doctors’ time by enabling text and voice entry to update EHR
Enable dieticians, nurses, and therapists to check orders, keep track of special needs, and review test results on mobile during ward rounds
Annual growth rate 9.9%
2010
1
2
34 5
2.8 billion
67
8
9
2015
1
2
34 5
4.4 billion
67
8
9
10 Mobile MUST DOs for Great Patient Experience
Streamline Hospital Workflow5
Automate appointment scheduling by integrating EHR with Hospital Information System (HIS)
Reduce administrative workload and divert staff to patient care
Optimally leverage medical specialists’ time for greater coverage of patients
Streamline hospital processes by enabling data transfer through simple to use, single tap mobile solutions
Integrate siloed hospital departments for quality patient care and efficiency across wards, front desk, nurses, doctors, and other approvers
Minimize resource wastage
10 Mobile MUST DOs for Great Patient Experience
17.4%
24.2%
58.4%
A caregiver spends
58.4% of his/her
shift time in
documentation
Miscellaneous Delivering Patient Care
Optimize Hospital Administration6
Enable hospital staff to work on the go – doctors, nurses, clinicians, front desk, ward staff, etc.
Speed up patient release processes by enabling quick approvals on mobile dashboards
Enable instant alert mechanisms across departments during emergencies
Enable 24x7 quality healthcare with mobile solutions that enable remote con-sultation and treatment in the absence of specialists
Ensure quick communication with Payer as required through mobile apps
Leverage mobile telemedicine solutions to reduce heavy film and print development costs
Here is why optimizing hospital administration is important!
According to the AHA, in 2011 approximately 5,754 registered hospitals existed
in the U.S., housing 942,000 hospital beds along with 36,915,331 admissions.
By 2020, a shortage of 91,500 physicians is expected in the U.S.
10 Mobile MUST DOs for Great Patient Experience
Ensure Timely Patient Communication & Understanding 7
Push billing and operative procedure cost details to patients via mobile dashboards at front desk
Ensure patient understanding by documenting expected challenges, treatment risks, etc. in secured emails and using medical mobile solutions for demonstrations
Enable real time updation of EHR by doctors as they meet patients on rounds
Implement mobile barcode methodology to ensure accurate medication dosages to patients in wards
Train and implement staff on risk assessment tools to verify patient's state and chances of readmission
10 Mobile MUST DOs for Great Patient Experience
“An estimated 80% of serious medical errors involve miscommunication between caregivers when
patients are transferred or handed off.”
Leah BinderLeapfrog Group President and CEO
Improve Operative Performance & Outreach8
Enable 24x7 effective healthcare through mobile solutions that enable remote consultations and surgical assistance
Enable mobile video conferencing tools to support collaborative diagnosis for accurate treatment
Extend the outreach of healthcare to remote and rural areas with remote mobile healthcare solutions
Support surgical training modules on tablets for surgeons to view and participate in interactive medical procedures
Assist surgeons by displaying endoscopic camera views, echo images, etc., on mobile devices
25
20
15
10
05
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
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$3.9 billion
$8.9 billion
$20.9 billion
The U.S. market for advanced patient monitoring systems
10 Mobile MUST DOs for Great Patient Experience
Reduce Patient Readmissions9
Ensure patient understanding of post-operative and post-release instructions through secured email to patient and nominated family members
Empower patients with mobile access to EHR
Enable mobile calendar for patients to review appointments, and automate appointment and prescription reminders
Enable post-discharge video conference with doctor if needed
Support self-care by providing accredited health monitoring mobile devices for patients to take home
Reduce patient readmission rate
Fact
75 percent of Medicare hospital readmissions (4.4 million patients) may be preventable, suggesting potential savings of up to $12 billion
in annual Medicare spending.
10 Mobile MUST DOs for Great Patient Experience
Patient Survey & Preventive Care10
Engage patients on mobile survey solutions post treatment or post release to get their feedback
Gather common family history on heart disease, high blood pressure, diabetes, arthritis and certain cancers, etc. and offer follow up treatment reminders, nutritional services, exercise information, etc. through mobile patient portals
Collect demographic data to address or drive awareness of regional, ethnical or culture related medical issues
10 Mobile MUST DOs for Great Patient Experience
7 out of 10 deaths among Americans each year are from chronic diseases (such as cancer and heart disease), and almost 1 out of every 2 adults has at least
one chronic illness, many of which are preventable.
Did you know?
Contact us
Boston Technology33 Boston Post Road West, STE 160
Marlborough MA-01752
USA sales:+1 781-583-1144 fax: +1 508-519-9180
email: [email protected]
10 Mobile MUST DOs for Great Patient Experience