UCF ANNUAL SURVEY FORM

This Survey will examine ways in which Uganda Coffee Federation can better meet your needs as a coffee sector partner. We (UCF) greatly appreciate your feedback.

1). Are you a member of UCF? (If No, proceed to Question 4?)

YESNO

2). In What category of UCF Members does your company or organisation fall?

Allied MemberOrdinary Member

3). How long have you been a Member of UCF?

6 months or lessMore than 6 months less than 1 YearMore than 1 year less than 2 yearsMore 2 years less than 5 yearsMore than 5 years less than 10 yearsMore than 10 years

4). What is the trade classification of your company or organisation?

ExportTrade (Contract Coffee Supply)Farmer Organisation (Association, Cooperative, Group)Financial Institution (Banker, Micro Finance)Coffee Farm or EstateConsultancy FirmFreight and ForwardingInsuranceOther

5). What services did you benefit from UCF last year?

TrainingMarket LinkageAdvocacyArbitrationInformationPromotionLobbyingOther

6). Overall, How satisfied are you with our services?

Extremely DissatisfiedDissatisfiedNeutralSatisfiedExtremely Satisfied

7). Please explain your reason(s) for the overall satisfaction rating.

8). What suggestion(s) do you have for improving the services rendered?

How likely is it that you recommend Uganda Coffee Federation to a Friend or Colleague in another company or organisation?

Very Unlikely Unlikely Neutral Likely Very Likely

Select

9). What New activities (services) do you want UCF to provide you with?

10). In the past year, did you call onto Uganda Coffee Federation?

YESNO

11). How many times did you visit (call onto) UCF last year? (Approximate)

Once2 - 56 - 10More than 10 times

12). Please provide the purpose of your visit (call) to UCF.

13). In the past year, which of the following events have you attended? (Select all that apply)

Uganda Coffee Breakfast MeetingUganda Coffee Football TournamentCapacity Building TrainingsSpeciality Coffee Association of America Conference and Exhibition (SCAA)Speciality Coffee Association of Europe Conference and Exhibition (SCAE)Speciality Coffee Association of Japan Conference and Exhibition (SCAJ)African Fine Coffee Association Conference and Exhibition (AFCA)Inter African Coffee Organisation Conference (IACO)Uganda (International) Coffee DayDistrict Coffee Show(s)International Coffee Promotional Day (EXPO)Have not attended any events in the past 12 MonthsOther

14). If you have suggestions for improvement for the events that you attended, please let us know.

15). How far would you commute to attend a Uganda Coffee Event from Kampala? eg. Coffee Day, Coffee Football, District Coffee show.

30 Km or Less30 - 60 Km60 - 90 Km90 - 120 KmMore than 120 Km

16). How far in advance of an event do you prefer to receive information?

3 - 5 days1 - 2 weeksLess than a month1 - 3 MonthsMore than 3 monthsOther

17). How far in advance of an event do you usually make a decision to attend?

3 - 5 days1 - 2 WeeksLess than 1 Month1 - 3 MonthsOther

18). How satisfied are you with our means of communication?

Very Unsatisfied

Unsatisfied Neutral Satisfied Very Satisfied

Website

Email

Social Media

Telephone Call

Text Message

Postal Mail

19). What is your preferred form of communication about upcoming events?

EmailSocial MediaTelephone CallText MessagePostal MailOther

20). Which of the following social networking applications do you currently have an account with? (Select all that apply)

FacebookGoogle+WhatsAppLinkedInTwitterOther

Please provide you social media account name(s) to facilitate a FOLLOW or LIKE (OPTIONAL RESPONSE)