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Shared Technology Service Delivery -
Regional Collaboration
InitiativeMISA Prairies Conference
May 21, 2015 1:00 pm – 1:30pmBanff Centre, Banff
Sabina VisserCity of Lethbridge
Dave McGarvaTantus Solutions
Group Inc.
The Curators
The InspirationTransforming citizen service delivery through the use of technology by:• strategically evaluating
collaboration opportunities across municipalities,
• prioritizing opportunities based on mutual benefit, and
• implementing actionable plans that increase the overall efficiency and effectiveness.
The Patron• $170,000 grant
through the Alberta Regional Collaboration Program
The Genre• A Targeted Business Approach• Review municipal services and
identify key areas for collaboration
• Areas of Excellence• Areas of Pressing Concern• Areas of Future Concern
– Information Technology is an additional service area similar to Waste Management, or Planning and Development
– Assessment of current technology enablement not business process
– Shorten the list of services to review areas of greatest need, and/or greatest opportunity
The Artists• City of Airdrie• City of Brooks• City of Calgary• City of Grande
Prairie• City of Leduc• City of
Lethbridge• City of
Lloydminster• City of
Medicine Hat• City of Red
Deer• City of St.
Albert• County of
Grande Prairie• County of
Vermillion River
• Leduc County• Lethbridge County• Mountain View
County• Municipal District of
Bonnyville• Municipal District of
Lesser Slave Lake• Parkland County• Regional
Municipality of Wood Buffalo• Strathcona County• Sturgeon County• Town of Banff• Town of Canmore• Town of High River• Town of Okotoks• Town of Strathmore• Town of Taber
The Tools• Workshops
– Interactive sessions to scope project, define terminology, organize content and supply feedback
• Workbooks– Structured data collection
workbook allowing scaled responses on many topics
• Governance Tools– Templated set of planning
documents to guide governance and execution• Governance Charter• Requirements Specifications
Sample• Service Level Agreement
Sample• Total Costing Model
Data Collection Issues
• Lack of consistent terminology
• Other barriers to data retrieval and sharing
• Aversion to sharing data
Opportunity Maps
Service
Improvemen
t Available
Priority
Opportunity Maps (2)
Service Improvement to OfferReadiness
High
LowLow
High
Priority
Client
TestCemeteries
ParkAsset A
ccess
CouncilFinanci
al Mgmt
Infrastructure
Land Planning
and Development
ParksServer-S
torage
Serv
ice Im
prov
emen
t Offe
ring
Pursue
Information Mgmt
Recreation
Explore
Business Intellig
ence
Integrated Service D
elivery
Professional S
upport
‘Objet d'art’ - Lethbridge
High Invest
HarvestMaybe (Unknown)
Asset Access
Server-Storage
CemeteriesCouncilFinancial MgmtInfrastructureLand Planning and DevelopmentParks
Park
Improve
Business IntelligenceInformation MgmtIntegrated Service DeliveryProfessional SupportRecreationLow Low
Readiness
High
Serv
ice Im
prov
emen
t Offe
ring
Supplier
The Composition• Assessments Results
– Benchmarked Responses against Group Means
• Recommended Opportunity Groups– "CLASS“
Replacement– Electronic Council– Financial Systems
(ERP)– Asset Management– Permitting Systems– Disaster Recovery
Space Shortage
RecommendationsTo Municipalities
1. Further engage municipal business areas in the collaboration discussions
2. Explore collaboration in many levels
3. Collaborate on the top 6 prime opportunities
4. Use the appropriate governance tools
5. Continue to share procurement documents and group buying opportunities
6. Leverage procurement through group buying sources
To MISA7. MISA continue its leadership
and encourage participation8. Explore ways to engage
smaller municipalities to participate
9. Act as a portal for knowledge sharing
10.Develop standard definitions around a municipal service delivery model
11.Foster sub-communities of action
The Masterpiece!• Next Steps– Review Analysis
Review the data to better understand the priorities
– Look for ChampionsMunicipalities should self identify as leaders for areas of highest priorities
– Conduct initial scoping meetingsInterested municipalities should attend first meetings to dig deeper into the scope that will be explored
The Critics
• Questions?
For more info contact: Dave McGarvaTantus Solutions Group Inc. [email protected]