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A Manager’s Perspec.ve
Incident Management
Integrated Case Management
Social Media
Where we were
• We were a part of the Department of Community Safety, but are now a
division of the Department of Jus.ce and ACorney-‐General.
• Eight secure correc.onal centres across the State. Another two centres
privately managed under contract.
• Two stand alone low custody centres.
• Proba.on and Parole division with >32 district offices across the State.
• In recent years, we have experienced high levels of prisoner growth.
• Double up accommoda.on for prisoners is now the norm.
Workforce of 4000, of which 2600 are custodial officers.
• LiCle to no inves.ga.on of claims
• Employer’s reports generally signed off suppor.ng claims
• Non work related injuries were stretching our capacity for RRTW
• Poor rela.onship with WorkCover
• Disconnect between statutory claims and common law claims
• Few reviews of accepted claims by the regulator
• Workers compensa.on wages top up in place for custodial workers
• Poor outcomes for staff – incen.vized not to work
• Poor outcomes for management and the organisa.on
• Escala.ng workers compensa.on premium
• Paper based system for repor.ng incidents
Where we were
Two new procedures: Management of work related injury/illness Management of NON work related injury/illness
Policy shi]: Cessa.on of top ups to 100% of NWE. CCO workers compensa.on claims immediately dropped by 50% and have con.nued to decrease.
Integrated Case Management
• OHSE Coordinator in each centre.
• Network of RRTW Coordinators.
• Principal Adviser, Injury Management in the HR team.
• Legal Officer specialising in WHS maCers.
• Legal support throughout the ICRP process through to common
law.
New Prac.ces: Employers reports – reviewed and cleared centrally OHSECs provided with inves.ga.on training Improved WorkCover collabora.on on claims 90+ Day claims review
Ques.onable claims sent to the Regulator Integrated Case Review Planning – ICRP
• Regular, integrated team mee.ng
• Reviewing WorkCover, QSuper, and other maCers
ICRP Mee.ng
• Strategy or plan developed for each individual
• Ac.ons recorded
• Followed up at next mee.ng
Ac.ons Iden.fied
Outcome reached eg, RTW, IHR or wait and review
Documents prepared
$1.2 million
• Workforce reluctant to embrace WHS
• Limited communica.on resources and uptake
• Dumb Ways to Die
• It’s called ‘social’ media for a reason
• The 60/40 Rule • Fresh content, interes.ng content, pose a ques.on
Social Media
Peter Hollis
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A group for informal discussions withinand about Queensland CorrectiveServices.
Use it to communicate and shareinformation with your own team orworkgroup and to connect with staffworking in other areas of theorganisation. Join conversations, makenew friends and get to know what ishappening across all of QCS.
A quick tip on privacy, security andcommon sense when using Yammer:
Always assume everything you say herecan and will be seen by EVERYONE!
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Queensland Corrective Services
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Update Poll Praise Announcement
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PHPeter HollisTo Queensland Corrective ServicesOn 28 February 2015 the Premier announced the release of the Taskforce’s report andrecommendations into domestic and family violence in Queensland, ‘Not Now, NotEver’ – Putting an End to Domestic and Family Violence in Queensland.
http://www.qld.gov.au/community/gettingesupportehealthesocia…Translated from English
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Thursday at 3:43pm
DMDianne Martell in reply to Peter Hollis A very comprehensive report with 140recommendations. While we wait to see what the Government's response will be,I can say with confidence that our corporate HR team are ready to support ourstaff should the need arise. Am preparing to roll out the Domestic & FamilyViolence awareness and training sessions in the near future.
Translated from EnglishLikeReplyShareMore
Friday at 8:23am
PHPeter Hollis in reply to Peter Hollis Di has done some excellent work in this area.Keep an eye out for resources and training, or call Di directly on 3405 6267 ifthere is something specific you are looking for.
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19 hours ago
PHWrite a reply… Drop your files herePHPeter HollisTo Queensland Corrective ServicesGreat turnout for the CCO Recruitment Information Night at Maryborough CC onWednesday. Standing room only.
Recruitment activities run all year for CCO positions across the State. If you have familyor friends that might be interested, send them the link to our recruitment partners,Hoban Dwww.hoban.com.auE
Translated from English
Read the report and recommendations |Community support | QueenslandGovernment
www.qld.gov.au
description
• More
Home Inbox 3 Search for people, groups and conversations Invite
dcs.qld.gov.au
Peter, It's a good reminder. I had a heart aCack last year. I thought I'd share so people are more aware. …….. I was very lucky. The thing is, someone reading this may not be lucky should they ignore the symptoms. Its beCer to call the ambulance and go home on a false alarm and feel a liCle foolish, than end up dead. When I was in hospital the nurses said, only 50% people in their 40's make it because they choose to ignore the symptoms. Hope this helps. Anthony At Wolston C.C.
Incident Management
• Implementa.on of SHE system
• Records and manages hazards, incidents and RRTW
• Provides for the management of inves.ga.ons
• Escalates when .meframes aren’t met
• No.fies senior staff as required
• Linked to local WHS mee.ng
• ICAM trained staff to review incident inves.ga.ons – focus for
2015 to get a beCer handle on inves.ga.ons – make them
relevant to our environment
