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Distant future?
Maybe not…
Listens and speaks to us
Finds info based on our interests & location
Reaches into property DB for useful info
Interprets our questions, finds relevant answers
Identifies us, checks the status of a request
Leverage data from other platforms
Makes paying for something simple and easy
Book appointmentsAdd things to calendars/wallets
3 Predictions for local government
Today: Build it
Tomorrow: Rent it
Today: Websites
Tomorrow: Digital Services
Today: Big Bang Project
Tomorrow: Continuous Improvement
1. Avoid custom build, use cloud solutions *where possible
2. Don’t build websites, Create online services!
3. Launch early, evolve, evolve, evolve
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