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Learn how to develop programs or link to existing services designed to help your tenants meet their goals and foster social inclusion and economic well-being.
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Tenant Relation ForumNew Brunswick Non Profit Housing Association
Allison FerrisBen Appleby
Introduction How do we build and foster a strong
vibrant community?
Agenda
• Community Development
• Develop community engagement plan for residents living in Non Profit Housing
• Best Practices
• Identify issues / barriers
Opening
• Stimulate Interest with:– a noteworthy event– a personal experience– a testimonial– a quotation
Community Within a Community
• How do we develop a community and foster a safe living environment?– Education: Activities providing
residents with new knowledge or skills– Engagement: Activities empowering
residents to feel connected, valued and purposeful
Cont.
– Community building: Activities facilitating resident participation, building relationships around residents, and strengthening resident connections with the broader community
– Sustainability: Activities promoting increased self-sufficiency, food security, energy efficiency, recycling.
• Housing communities are healthier when residents are engaged in shaping and improving their community. Engage residents to identify their needs, recognize their voices, and establish appropriate solutions.
• Key word THEIR!
Resident engagement is fundamental to success
Services must be responsive to residents• Build on available resources
• The specific needs of each resident group create demand for a variety of service delivery options.
• Often residents have knowledge and skills, and community-based organization have resources to draw on.
• Resources and expertise of the partners shape the program at each site.
Inclusion, dignity and respect• An atmosphere of dignity and respect
for all residents is essential.
• Program participation and, therefore, resident engagement, will increase when residents feel welcome and included, when diversity is embraced and celebrated.
• Open, clear and respectful communication is essential for meaningful participation by residents, staff and the community.
Accountability to residents and the community• The health, well-being and safety of
residents and staff are of the highest importance.
• Periodic reviews and assessments to confirm services are effectively meeting program objectives and appropriate practices are in place.
• Transparency - make sure that communication is open on all fronts.
How do we start?
• Foster resident involvement and work with existing service providers
• Mental Health• Social Development• Food Purchasing Clubs• VON -Wellness Clinics• Connect to Government / Community/
Natural supports
Goals
• To improve resident health and well-being
• To improve resident capacity, resilience and self-sufficiency
• To strengthen resident engagement
• Build relationships among residents, as well as connections with resources in the broader community
Outcomes
• Increased sense of connection among residents
• Increased resident participation in activities, programs and resources, onsite or with local community partners
• Increased skill and knowledge among residents
Identify issues
• Barriers
• Government / Community / Natural supports
• Best practices
• Accessing service (intake, referral, follow-up)
• Available resources
Supports
• Government
• Community
• Natural
Best Practices
• What do you do in your community?
• Foster relationships with community partners
• Saint John -ODP / STAR
Organized Departure Program
Housing Alternatives Inc.Housing Alternatives Inc.
•Guiding Principles
• Collaboration
• Client-centred
• Voluntary
• Self-reliance
SPDATService Prioritization Decision Assistance Tool
Service Prioritization Decision Assistance Tool
4 Domains of Assessment and Follow Up
• Wellness • Risks
• Socialization & Daily Functions
• Housing History
Average Client ProfileOrganized Departure Program
• Age 43
• Unemployed
• On Social Assistance, $537/month
• Grade 9 education level
• Currently homeless, living in a shelter
• Suffering from a mental health issue, often affecting daily functioning
• History of substance use issues, may have achieved limited sobriety
• Has suffered some form of abuse and/or trauma
• Involved in numerous high risk situations per month
• At least one interaction with emergency services in the last 1-3 months
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32 3025
1916
SPDAT Score
SPDAT Score
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ake
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ove
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8 811 12 11
15
SPDAT Score
SPDAT Score
What Homelessness Costs
Hospital Bed
Provincial Jail
Shelter Bed
Rental Supplement
Social Housing
$0
$2,0
00
$4,0
00
$6,0
00
$8,0
00
$10,
000
$12,
000
Monthly Cost ($)
• $199.92
• $701
• $1932
• $4333
• $10900
• *Gaetz, Stephen (2012). “The Real Cost of Homelessness: Can We Save Money by Doing the Right Thing?” Toronto, Ontario. Web. 25 Nov. 2013. http://www.homelesshub.ca/ResourceFiles/costofhomelessness_paper21092012.pdf
Action Plan
– Action steps– Materials needed– Training needed– Schedules– Costs– where additional information is needed
assign responsibility to the logical person
Close
• Insure understanding
• Describe first steps
• Get commitment