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Integrating Information and Communications
From 111 to the Integrated Hub: The Healthy Burrito
Digihealth UK 2016
TMTM
Integrating Information and Communications for Health
Mancunian Consumption Model
TMTM
Integrating Information and Communications for Health
Mexican Consumption Model
TMTM
We Are Content Guru
Part of the Redwood Technologies Group
Communications Integration
Overlaying and Supercharging
Digital Health & Social Care Hubs
From Our Secure storm® Cloud
TMTM
What People Think About Us
Standards & Awards
TMTM
What the Analysts Say
Gartner Magic Quadrant – CCaaS (Western Europe)
TMTM
What Makes It All Possible
The storm® Platform – A National Integration Umbrella
TMTM
Who We Work With
Example Public Sector End Users
TMTM
But Enough About Us . . .
Bring On The Burrito
TMTM
NHS 111
NHS London PRM
TMTM
Building the Healthy Burrito
The Base: Ground Corn Tortilla
TMTM
Communications Integration for the Health & Social Care Hub
The Base: NHS 111 & Primary Care
Multi-channel-enabled
patient
Voice-enabled patientMulti-channel-enabled
patient
ProviderNHS Pathways
Primary Care Information Systems
E.g.TPP / EMIS / LMPS
Primary Care DataGP
GPGP
111 National Routing
TMTM
Building the Healthy Burrito
The First Filling: Refried Beans
TMTM
Communications Integration for the Health & Social Care Hub
The First Integration: storm Dashboard, Repeat Caller, Dentistry
Multi-channel-enabled
patient
Voice-enabled patientMulti-channel-enabled
patient
NHS PathwaysProvider
111 National Routing
VIEW™ ReportingPrimary Care
Information SystemsE.g.
TPP / EMIS / LMPS
Primary Care DataGP
GPGP
TMTM
Building the Healthy Burrito
The Second Filling: Fried Rice
TMTM
Communications Integration for the Health & Social Care Hub
The Second Integration: PRM – Long Term / EoL, Alerting
Multi-channel-enabled
patient
Voice-enabled patientMulti-channel-enabled
patient
Specialised Clinical Information Systems
E.g. My Brain Book, Pateint Knows Best, Coordinate My Care, Health Analytics etc
Long Term Condition & End of Life Care Plans
NHS Pathways
111 National Routing
Provider
Patient Relationship Management
N3
VIEW™ ReportingPrimary Care
Information SystemsE.g.
TPP / EMIS / LMPS
Primary Care DataGP
GPGP
TMTM
Building the Healthy Burrito
The Third Filling: Pulled Pork
TMTM
Communications Integration for the Health & Social Care Hub
The Third Integration: PRM to Further Clinical Systems
Multi-channel-enabled
patient
Voice-enabled patientMulti-channel-enabled
patient
Specialised Clinical Information Systems
E.g. My Brain Book, Pateint Knows Best, Coordinate My Care, Health Analytics etc
Long Term Condition & End of Life Care Plans
Specialised Clinical Information Systems
E.g. My Brain Book, Pateint Knows Best, Coordinate My Care, Health Analytics etc
Specialised Clinical Information Systems
NHS Pathways
111 National Routing
Provider
Patient Relationship Management
N3N3
VIEW™ ReportingPrimary Care
Information SystemsE.g.
TPP / EMIS / LMPS
Primary Care DataGP
GPGP
TMTM
Building the Healthy Burrito
The Fourth Filling: Spicy Mexican Chicken
TMTM
Communications Integration for the Health & Social Care Hub
The Fourth Integration: Primary Care Lookup
Multi-channel-enabled
patient
Voice-enabled patientMulti-channel-enabled
patient
Primary Care Information Systems
E.g.TPP / EMIS / LMPS
Primary Care Information Systems
Patient Relationship Management
GPGP
NHS PathwaysProvider
111 National Routing
Specialised Clinical Information Systems
E.g. My Brain Book, Pateint Knows Best, Coordinate My Care, Health Analytics etc
Long Term Condition & End of Life Care Plans
Specialised Clinical Information Systems
E.g. My Brain Book, Pateint Knows Best, Coordinate My Care, Health Analytics etc
Specialised Clinical Information Systems N3N3
VIEW™ Reporting
N3
TMTM
Building the Healthy Burrito
The Fifth Filling: Sliced Beef
TMTM
Communications Integration for the Health & Social Care Hub
The Fifth Integration: Route to Self-Care
Primary Care Information Systems
E.g.TPP / EMIS / LMPS
Primary Care Information Systems
Specialised Clinical Information Systems
E.g. My Brain Book, Pateint Knows Best, Coordinate My Care, Health Analytics etc
Specialised Clinical Information Systems
Specialised Clinical Information Systems
E.g. My Brain Book, Pateint Knows Best, Coordinate My Care, Health Analytics etc
Long Term Condition & End of Life Care Plans
NHS Pathways
Multi-channel-enabled
patient
Multi-channel self-care option
GPGP
111 National Routing
Provider
Patient Relationship Management
N3N3
VIEW™ Reporting
N3
TMTM
Building the Healthy Burrito
The Sixth Filling: Grated Cheese
TMTM
Communications Integration for the Health & Social Care Hub
The Sixth Integration: Social Care
Primary Care Information Systems
E.g.TPP / EMIS / LMPS
Primary Care Information Systems
Specialised Clinical Information Systems
E.g. My Brain Book, Pateint Knows Best, Coordinate My Care, Health Analytics etc
Long Term Condition & End of Life Care Plans
NHS Pathways
GPGP
GPMulti-channel-enabled
patient
Social Care
111 National Routing
Provider
Patient Relationship Management
Specialised Clinical Information Systems
E.g. My Brain Book, Pateint Knows Best, Coordinate My Care, Health Analytics etc
Specialised Clinical Information Systems
Multi-channel-enabled
patient
Multi-channel self-care option
N3
NSF / PSN
N3
VIEW™ Reporting
N3
TMTM
Building the Healthy Burrito
The Seventh Filling: Guacamole
TMTM
Communications Integration for the Health & Social Care Hub
The Seventh Integration: Wireless Home Health Devices
Primary Care Information Systems
E.g.TPP / EMIS / LMPS
Primary Care Information Systems
Specialised Clinical Information Systems
E.g. My Brain Book, Pateint Knows Best, Coordinate My Care, Health Analytics etc
Specialised Clinical Information Systems
Specialised Clinical Information Systems
E.g. My Brain Book, Pateint Knows Best, Coordinate My Care, Health Analytics etc
Long Term Condition & End of Life Care Plans
Telehealth IoT
NHS Pathways
M2M IoT integration
Multi-channel-enabled
patient
GPGP
GPMulti-channel-enabled
patient
Social Care
111 National Routing
Provider
Patient Relationship Management
N3
NSF / PSN
Multi-channel self-care option
N3
VIEW™ Reporting
N3
TMTM
Building the Healthy Burrito
The Eighth Filling: Sour Cream
TMTM
Communications Integration for the Health & Social Care Hub
The Eighth Integration: Video Consultations
Primary Care Information Systems
E.g.TPP / EMIS / LMPS
Primary Care Information Systems
Specialised Clinical Information Systems
E.g. My Brain Book, Pateint Knows Best, Coordinate My Care, Health Analytics etc
Specialised Clinical Information Systems
Specialised Clinical Information Systems
E.g. My Brain Book, Pateint Knows Best, Coordinate My Care, Health Analytics etc
Long Term Condition & End of Life Care Plans
Telehealth IoT
NHS Pathways
M2M IoT integration
Multi-channel-enabled
patient
Multi-channel self-care
VideoWebRTC
VideoWebRTC
GPGP
GPMulti-channel-enabled
patient
Social Care
111 National Routing
Provider
Patient Relationship Management
N3
NSF / PSN
N3
VIEW™ Reporting
N3
TMTM
Building the Healthy Burrito
The Ninth Integration: Hot Salsa
TMTM
NHS Pathways Evo
GPMulti-channel-enabled
patient
Communications Integration for the Health & Social Care Hub
The Ninth Integration: Artificial Intelligence and Learning
Primary Care Information Systems
E.g.TPP / EMIS / LMPS
Primary Care Information Systems
Specialised Clinical Information Systems
E.g. My Brain Book, Pateint Knows Best, Coordinate My Care, Health Analytics etc
Specialised Clinical Information Systems
Specialised Clinical Information Systems
E.g. My Brain Book, Pateint Knows Best, Coordinate My Care, Health Analytics etc
Long Term Condition & End of Life Care Plans
Telehealth IoT
M2M IoT integration
Multi-channel-enabled
patient
VideoWebRTC
VideoWebRTC
GPGP
AI
Social Care
Multi-channel self-care
111 National Routing
Provider
Patient Relationship Management
N3
NSF / PSN
N3
VIEW™
N3
TMTM
Building the Healthy Burrito
Risks of Experimentation?
TMTM
Communications Integration for the Health & Social Care Hub
Is This Cloud Model Safe?
The Big Concerns
• Data Security
• Reliability
TMTM
Communications Integration for the Health & Social Care Hub
Is This Cloud Model Safe?
Can We Do it?
TMTM
Protecting the Healthy Burrito
Foil Security Wrap
TMTM
storm Platform – Security
Data Security Wrap
TMTM
Reliability and the Healthy Burrito
Multi-Burrito Redundancy
TMTM
storm Platform – Reliability
Multiple Resilient UK Locations
Watford
Park RoyalDocklands
Slough
NOC
(Network Operating Centre), Bracknell
TMTM
Build Your Own Health & Care Communications Technology?
Mexican Refried Beans
TMTM
Or Come to the storm Food Hall
The Full Array of Mexican Delights
TMTM
The Healthy Burrito
Guaranteed End-to-End Service Delivery
TMTM
The Healthy Burrito
Advantages Recap
Speed and Cost of Delivery
Continuous Development
Several Fillings at Once
Integrate Healthy Garnishes
TMTM
Communications Integration for the Health & Social Care Hub
Advantages Recap
Speed and Cost of Delivery
Continuous Development
Several Digital Channels at Once
Integrate Health & Care Systems
TM
Content Guru Limited, Radius Court
Eastern Road, Bracknell RG12 2UP
t: (44) (0)1344 852 350
f: (44) (0)1344 852 351
w: www.contentguru.com
TM
Thank You
Questions & Answers