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Library Leaders Digital Strategy Summit Computers in Libraries 2016
Strategy Challenges & ConsiderationsEstablishing Digital Literacy as a Core Public Library Service
Pam Ryan, Director, Collections & Technology
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About EPL• One Library, One Staff, One Collection• Community-led• 18 branches• 2 eplGO storefronts• 2 epl2GO literacy vans• 2 community-based lending machines • $58 million (2014); ~470 FTE• 878,000 Edmontonians
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2015 American Library Association (ALA) Presidential Citation for Innovative
International Library Project:
EPL’s Digital Literacy as a Core Service model
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• Staff regularly fielding customer requests for technology and device help
• Inconsistent staff skill and confidence to address them
• Uncertainty about priority of technology help questions
• Some fear and resistance• Poor service
Then (2011)
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• On-demand Tech Help in every branch, an integrated part of customer service
• Adoption of a co-learning attitude• Digital literacy programs in every branch• Best-in-class EPL Makerspace • Mini-makerspace equipment in all branches
and 2 literacy vans• Maker / STEAM programming in every branch
Now (2016)
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• 2011-2013 Business Plan goals• Digital Literacy Initiatives unit• Discovery Service model• Investment in technology • Investment in staff training• New services + programs
How (2011-2015)
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Champion digital literacy services
Provide staff with a digital technology
sandbox for training and programs
Provide staff with training and support to build their digital
literacy skills
Develop and support creation of digital
literacy services and programs
Digital Literacy Initiatives
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New Programs, New Communities
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Pam Ryan, Director, Collections & [email protected]