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What you said about volunteering at LASSN, and what we've done to try and make the experience even better
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Volunteering at LASSN
Volunteers by project
Project Volunteers
English at Home 63
Grace Hosting 74
Befriending 70
Press Gang 21
Trustees (not already counted)
3
Total 231
Grace Hosting
31%
Press Gang9%
Trustees1%
English at Home32%
Befriending27%
Who completed the survey?
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%
English at Home Tutor
Befriender
Grace Hosts
Press Gang
Trustee
Overall Numbers Survey Response
What you said about training and support
• 60 people responded
• 89% of people said they got the right amount of support
• 70% of people said the amount of training was about right
• And any people suggested we offer “top ups” once or twice a year
What ways do you want to be supported?
0.0% 20.0% 40.0% 60.0% 80.0% 100.0% 120.0% 140.0%
The Project Manager checking in with me
Project meetings
Social evenings
Being available when I have a specific question/problem
Information on Asylum/Refugee Issues
Meeting volunteers from other projects
Bring and share meals at office
English teaching materials
All Ways Most important way
The support we offer: you said, we did
• “Managers need to available” • All staff now have mobile phones
• “Information and Materials are important”• We’re putting more info for volunteers on the new LASSN website
• “Project Meetings are valuable”• These will continue for each of the projects
• “Social evenings and meeting volunteers from other projects is/are important”• We’re scheduling more evenings like tonight over the next year
What would you like to know more about (and how)?
0 10 20 30 40 50 60
Help people stand up for their rights (advocacy)
Housing Issues
Benefits Issues
Money Problems/Financial management
Trafficking/Trauma
Mental Health
Physical health
Finding Work
Informal group discussions Short training courses
Written materials Web resources
Additional Training: you said, we did
• “One size does not fit everyone” • We need to offer info and training in lots of ways.
• “Housing and Benefits”• Written and web-based materials are probably the most helpful
• “Advocacy, Trafficking and Trauma, and Mental Health”• Training sessions and group discussions are probably the most
helpful
• “They’re all important”• All the options got at least 33% approval, so we should probably
look at everything
How often do you use the following to find info to help with volunteering?
0 10 20 30 40 50 60
Our Volunteer information PackOur Directory of Services
Our websiteOur Facebook page
Our Newsletters/emailsResources in the Office
Talking to staffTalking to other volunteers
Googling it
Often Occasionally Never
Info for Volunteering: you said, we did
• “Talking to staff is the most helpful resource” • We’ve tried to make staff easier to contact.
• “Newsletters are helpful”• We’re thinking about developing a volunteers newsletter to cover
information updates, to follow up each training session
• “We Google when we can’t find an answer”• We should make info easier to find - our website should include
more links to reliable sources of information
Claiming (or not claiming) expenses
•All but one person knew how to claim
•69% do not claim
it's too complicated/not
worth it17%
I forget19%
I feel embarrassed
2%
I don’t want to claim19%
I see them as part of my
contribution43%
Expenses: you said, we did
• “It’s complicated” • We’ve drafted a simpler policy
• We’re thinking about an option to submit expenses by email
• “I forget”• We will send you reminders, if you ask
• Our newsletters should act as a prompt
• “I see them as part of my contribution”• We get specific funding for some expenses
• If you claim them and Gift Aid them back – we get 25% more
What would enable you to come social events?
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%
Any food/drink is paid for
Have them Early Evenings (5pm-7pm)
Have them later evenings (7pm-9pm)
Have them at Weekends
Make them more family friendly (you can…
Have them once or twice a year
Have them three or four times a year
They are combined with learning/a theme
They are just for volunteers in my project (eg…
They are for all LASSN volunteers
I do not like social events
Socials: you said, we did
• “They should be combined with learning”
• All our training will be combined with a social element
• “They should be for all LASSN volunteers”
• We agree
• “Have them once or twice a year/ three or four times a year”
• We will struggle to cover all the training in one or two sessions, so we’re suggesting every 3 months to begin with.
• “Evenings are best”
• There’s no clear picture of what’s best: so we will try and vary the days and times, to suit everyone
What else might you do?
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%
Campaigning and awareness raising
Sharing your experiences with new volunteers
Giving a talk about LASSN's work
Writing a short article for our newsletter/website
Taking photos of our work
Run an information stall about LASSN
Organising a fund-raising event
Put out a LASSN collection box
Take part in a sponsored event
Become a member
Become a trustee
What else: you said, we did
• “Sharing your experiences with new volunteers” • We’re seeing if buddying new volunteers with more experiences
volunteers is useful
• We want to involve volunteers in delivering and reviewing our training to other volunteers
• “Writing a short article for our website” • We’re getting in touch with everyone who said this
• “Giving a talk/taking part in a sponsored event” • We will use the newsletter as a way of publicising opportunities