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RTR in perspective …
• National Development Plan (NDP) Reducing the cost of regulatory compliance for small and medium- sized businesses.
• Medium Term Strategic Framework Increased engagement between business and government to better understand what is required to unlock private sector investment and build trust between government and business.
• Provincial Strategic Goal 1 (PSG1) Reduce red tape to make the province an easier, better place to do business.
WESTERN CAPE RED TAPE TO RED CARPET
Looking back.. What we’ve
achieved Looking forward..
What we are planning
• Established latter part of 2011
Looking back.. Achievements in 8 areas
Area 1: General
Red tape &
business support
enquiries Business support & red tape:
Call centre, 20 access points
& partnership network (e.g.
SEDA, The Business Place)
Before: No central access point to
raise red tape-related issues &
business support
After:
• Dedicated business support
helpline & network of support
SARS/DHA/DoL: Established
relationship with selected
national government depts.
Before: Limited recourse when dealing
with departments.
After: Individual cases actioned and
followed up.
Looking back.. Achievements in 8 areas
Area 2: Business
registration
Hands-on support at 20
access points across
province
Before: Fragmented support to SMEs
regarding business registration
After: Easy access to business
registration support – both
geographically & hands-on
assistance
Commitment by CIPC to
certain processing times
and all WC enquiries to be
escalated and settled by
Call Centre
Before: Long and indefinite processing
times
After: Agreed processing timelines for
at least 90% of applications:
• WC queries escalated promptly
Looking back.. Achievements in 8 areas
Area 3:
Provincial
Procurement
Commenced the process
of overhauling the
procurement process
Before: Multiple registrations - 13
departments; cost to subscribe; No
electronic submissions
After:
• Easier and more convenient
registration and applications -
once-off registration and electronic
submission of quotations
• Scrapping of costs to subscribe –
saving of >R5000 pa for an SME
• Implementation of Integrated
Procurement Solution which allows
electronic submission.
Hands on support through
20 access points and
campaign to encourage
registration and
dedicated procurement
portal
Before: Limited procurement
assistance and fragmented points of
assistance
After: Once-stop shop portal
Looking back.. Achievements in 8 areas
Area 4:
Planning & Land
Use
Introduction of service
standards (score cards)
Before: Limited commitment to
sticking to declared standards
After:
• Municipalities are processing
(compliant) plans in shorter
timeframes
• City of Cape Town commitment:
To process 80% of plans <500m2
within 30 days and those >500m2
within 60 days
Overhauling of systems:
• Improving technology
• Repeal of obsolete
policies
• On-line viewing of
zoning regulations
• Withdrawal of provincial
guide plans
Before: Submission of applications
(plans) in person and hard copy
After:
• CoCT allows electronic submission
of plans (since 1 Apr 2014)
• Quicker processing time – Fewer
policies to consult
Looking back.. Achievements in 8 areas
Area 5:
Environment &
Land
Management
Major initiatives and
projects by DEADP to
improve processing time
and increase
predictability including:
• Adoption of
environmental
management
frameworks
• Development of
standards, easing EIAs
Before: Focus on application of
regulations
After: Attention to easing
compliance with regulations and
improving predictability
• No EIAs required for aquaculture,
poultry & ostrich farming where
standards are complied with
• EIAs only required for very sensitive
areas or > 100ha and earmarked
for agriculture and afforestation
• Establishment of
Development
Facilitation Unit (DFU) in
DEADP
• Approval of CoCT SDF
• Replacement of various
zoning schemes
Before: No dedicated unit assisting
with development applications;
limited spatial predictability ; various
zoning schemes within a municipality
After:
• Hands-on support to development
projects and improved guidance
• Improved spatial predictability &
less uncertainty wrt development
planning
Looking back.. Achievements in 8 areas
Area 6:
Provincial Red
Tape Challenge
Before
• Launched the inaugural Red
Tape Challenge during the
2013/2014 financial year -
limited to 5 provincial
departments.
• Increased awareness and
commitment within the WCG
to reduce red tape to business.
Before: No dedicated
initiative calling on WCG
officials to proactively take
steps to reduce red tape to
business.
After:
Red tape reduction
ideologies have been
embedded in the minds of
WCG officials in departments
rendering business-facing
services
Looking back.. Achievements in 8 areas
Area 7:
Municipal
Support
• SOP gaps now being filled in
municipalities
• Process times being optimised (e.g.
reductions in approval period for
building works under 500m2)
• Extensive business surveys in Cape
Winelands, Eden and West Coast
Districts to identify priority issues for
business
• Increased awareness of the need
for red tape reduction among
municipalities
Hands on assistance to the
municipalities of Eden, West
Coast and Cape Winelands to
reduce red tape
Looking back.. Achievements in 8 areas
Area 8:
Enterprise and
entrepreneurship support
• Improved and more convenient
access to opportunities – financial
and non-financial
• Being better prepared to access
procurement and finance
opportunities
Programmes and projects
addressing:
• Entrepreneurship promotion
• Procurement support
• Access to finance (e.g. cession
of payment, ED funding)
Looking forward.. Intervention areas (at national,
provincial and municipal level)
Red tape reduction
General support
Continuation of existing projects
RIA Municipal Support
Helpline
Looking forward…. Provincial & Municipal level: Red Tape Helpline intervention
Helpline intervention
Ongoing:
Close to 3 000 cases for assistance attended to since July 2011 (Almost 90% overall resolution rate. 74% resolved/closed at call centre (1st call resolution). Ongoing data analysis to determine priority areas for intervention)
OUTCOMES &
TARGETS:
1. Increased
utilisation of
Helpline by business
by 20% p.a.
Actual: 2012/13 to 2013/14
752 to 1 475
2. Resolution of at
least 80% of red
tape queries
received
Actual: 89%
Looking forward…. Provincial & Municipal level: Regulatory impact assessment
Regulatory Impact Assessment (RIA)
Project 1: RIA Output/Milestones (1)Submission of RIA Guidelines and Framework at PTM (2) Institutionalisation of RIA in the WCG
OUTCOME: Reduction in new
regulations that
could negatively
impact on
business (pending
baseline
measurement).
What does RIA mean for business: New
legislation/ regulations will not be passed
unless impact on business (especially small
business) has been assessed
Looking forward…. Provincial & Municipal level: Environment and land management
Environment and Land Management
Project 1: Environment and Land Management Date of completion: March 2015
Outputs/Milestones: Implementation of 6 key interventions : adoption of environmental frameworks; identification of areas excluded from EIAs; development of standards resulting in no EIAs being required for selected farming activities; defining/adopting “urban areas” – certain EIAs not being required; defining “development setback lines” – no EIAs required behind setback lines
OUTCOME &
TARGET:
Reduction in time
and cost of EIA-
related
applications and
procedures
(pending
development of
baseline)
Looking forward…. Municipal level: Municipal Support Programme
Municipal Red Tape Reduction Project
Project : Municipal Red Tape Reduction Project Output/Milestones: All district municipal areas for improvement in business-facing services (e.g. planning, business licences, fleet
licences)
OUTCOME & TARGET:
Adoption of service
level standards across
all district municipalities
leading to 80% of
applications dealt
within standard stated
times
Looking forward…. Red Tape Reduction Portal
Red Tape Reduction Portal
Project Phase 2 of Red Tape Reduction Portal Outputs/milestones: to provide a platform for proactive
dialogue with business to address key areas of focus for red tape reduction initiatives in support of business
OUTCOME & TARGET:
A dedicated
communication
channel for business
and government.
FUTURE INITIATIVES
Cost of Red Tape Study Last study in SA
already 10 years
old (R79bn in 2004)
Provincial Support Programme
Information Portal
Regulatory Requirement Count
Direct service
delivery
improvement
Single platform for
accessing all
government
services
Modelled on
initiatives in
Canada and Austr.
FUTURE INITIATIVES
Sector Support Programme
Regulatory
improvement by
sector (e.g. film)
including
transversal issues
(e.g. immigration)
Red Tape Report Card
Enterprise & Entrepreneurship Promotion
Monitoring
government’s RTR
initiatives and
successes
Focus on youth
entrepreneurship
Some of our challenges …
• Later starters (European standards) with relentless pressure to “catch up”
• Limited influence over other spheres of government
• Limited awareness of role-players about the need to improve the business enabling environment AND the integrated effort required for economic growth
• (Selfish) Public and private sector interests and agendas
• Narrow view of red tape – legislation & regulations – and not about improving systems and communication
Looking forward…. A summary of the positive change
we hope to bring about
Have a visible response system that is
used by business where queries are
resolved
AND .. We ensure new regulation don’t
impact negatively on small SMEs
AND… support local authorities to improve turnaround times wrt
business-facing services
AND …continue to improve WCG business
processes
It will be easier, cheaper and quicker to do business in the
Western Cape
If we..
then..
Tel: Fax:
www.westerncape.gov.za
Contact Us
John Peters Chief Director: Integrated Economic Development
Services
021 483 9417
021 483 4892