Service Overview

Emma Delea

Account Manager, FIRA Service Technicians

FIRA Service Technicians are still..

• Established 18 years ago for M&S

• Core business

• Genuinely independent

• Credible to all parties

The leading furniture care and repair service in the UKDelivering customer satisfaction and substantial cost savings to our clients

How we do it…

• Repair all furniture types• Fully trained at FIRA• STAR• Flexible work-force• Advanced communication • On-line booking• Performance and Product Analysis• Additional Services

Seamless customer journey

Customer complains, visit required - online

booking available immediately

If not booked online, FIRA will book the

visit with the customer typically

within 24 hrs

Appointmetnt offer ave. <5 days – appointments

availability 7am-7pm Mon-Sat

Confirmation appointment via SMS/Email Admin available

8am-8pm Mon-Fri9am-5pm Sat

Reminder of appointment the

day before

1st Visit inspection/repair, resolved in 87%

of cases

Report available online

after visit

Any questions

Emma Delea, Account Manager, FIRA Service Technicians

edelea@fira.co.uk – 0781 0350723